Customer Success Representative

Are you a looking to be part of a fun group of travel junkies set out to revolutionize the travel world? Wanderu is an exciting Boston-based startup determined to create the travel brand for the next generation. Wanderu’s ground travel search is the simplest way to book bus and train travel, making peoples travel experience more convenient and fun! This is your opportunity to join an exciting, fast-paced startup environment and make a difference in the world, one traveler at a time.

We hire people who are driven, solutions-focused, and passionate about their work. Our employees never fill a single role and always rise to new challenges with excitement and curiosity.

Wanderu is looking for a part-time Customer Success Representative who is passionate about travel and speaks English and a second language fluently to be a part of our customer success team.

Must be an excellent communicator with an out of the box mindset!

Responsibilities

  • Answering customer chats, emails online (no phone calls).
  • Monitoring conversations on social media and other platforms.
  • Routing inbound conversations to appropriate cross functional teams.
  • Identify new tools, technology, trends that Wanderu could be utilizing.
  • Help build and optimize consumer engagement and improving brand awareness.
  • Assist manager in other tasks around the office.

Qualifications and requirements

  • Bilingual – fluency in English and in a second language is a must.
  • Excellent writing skills in at least two languages required.
  • Great/Excellent computer skills (Online research, Google Docs/Microsoft Office).
  • 2+ years of Customer Service (online preferable) experience.
  • College student/graduate or equivalent experience.

Schedule

  • Odd hour availability during weekdays.
  • Part-time (example: weekdays 1:00pm – 6:00pm; weekends 3 hours on/off)
  • Availability on weekends (remote from home) (TBD after training)

How to apply

If this sounds like you, make sure you reach out to us right away. Please send us your resume and cover letter to [email protected].

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