Business Operations Assistant

Are you looking to be part of a fun group of travel junkies set out to revolutionize the ground travel world? Wanderu is an exciting startup set out to create the travel brand for the next generation.

Wanderu’s ground travel search is the simplest way to book bus and train travel, making travel experiences more convenient and fun.

Wanderu is looking for a full-time Business Operations Assistant who is passionate about travel, has awesome English writing skills, is a detail-oriented problem-solver and wants to join an awesome (fully remote) team!

Must be an excellent communicator with an out-of-the-box mindset!

As a Business Operations Assistant, you will be in charge of the following:

  • Customer support – answering customer live chats, social media messages, support emails, feedback and reviews. No phone calls.
  • Routing inbound conversations to appropriate cross-functional teams and creating JIRA tickets for cases that require technical assistance.
  • Communicating efficiently with partners for escalated claims.
  • Processing and tracking refunds in payment processing software.
  • Reconciling dispute claims and monitoring fraudulent activity.
  • Reviewing and updating location data from partners.
  • Assisting the Business Operations team in day-to-day office operations.

Qualifications and requirements:

  • Excellent English writing skills – a writing sample will be required
  • Great/excellent computer skills (online research, Google Docs, internal ticketing system, etc)
  • 2+ years of customer service (online preferable) experience.
  • Experience with fraud prevention is a plus.
  • College student/graduate or equivalent experience
  • Startup experience a HUGE plus

Schedule:

  • Full time (office hours based on East Coast time)
  • Weekend and holiday hours may be required
  • Fully remote

How to apply:

To apply, please send your resume and a writing sample in English telling us why you are a perfect fit for our awesome team to [email protected].

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits

  • Health package, including dental & vision
  • Stock options – all employees benefit in the performance of the company
  • Unlimited vacation policy
  • Flexible remote work policies
  • Quarterly internal hackathons where we get to work on crazy fun ideas
  • Lunch & Learns by industry leaders
  • Free bus & train tickets!
  • Team outings (once safe to do so)

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