COVID-19 Cancellation Policies & Trip Protection

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Travel Alert

Most recent update: May 27, 12:00 pm ET

At Wanderu, we understand how stressful it is to plan your travels with the uncertainty surrounding the coronavirus (COVID-19) situation. That’s why we are actively following all travel alerts issued by our carrier partners, and will continue to bring you the latest information so that you can make the most informed decisions regarding your upcoming travel plans.

Buses & Trains Are Still Running

In the midst of this unprecedented outbreak, we stand behind CDC guidelines that caution passengers against non-essential travel. That said, we recognize not everyone is in a position to completely abstain. Whether it’s for essential work matters or to get back home, some circumstances inevitably require travel. If you’re one of those individuals who still needs to book a trip, you can continue to do so on Wanderu.

As of May 2020, many bus and train carriers have started to resume their service and they are taking extra precautions to keep their vehicles as clean and sanitized as possible. For details on what various carriers are doing to ensure their fleet remains clean and properly sanitized click here

To maintain a safe environment for both passengers and crew, several carriers have introduced mandatory face mask policies. We are keeping track of every carrier’s policy here.

Jump to:

Ticket Change Policies by Carrier in North America

If you have already booked your tickets and are unsure whether to go through with the trip, you may have the option to change your reservation at no additional fee or cancel your trip for a full refund depending on the carrier you are traveling with.

Please keep in mind that Wanderu is an online search platform and we do not have any authority to process or authorize refunds or ticket changes outside of carriers’ official policies.

Many carriers are facing extreme call volumes at the moment. If your trip is not within the next seven days, please consider delaying reaching out, so that customer service representatives can help those whose trips are scheduled to depart sooner. Thank you!

The following bus and train travel providers have modified their service and/or introduced temporary ticket change policies. Please select a carrier for details:

Carrier Service Status
Amtrak Running (partial cancellations)
Badger Bus Suspended
Barons Bus Running
Best Bus Running
BoltBus Running (partial cancellations)
Brightline Suspended
Burlington Trailways Running (partial cancellations)
Bus Line Orlando Miami Suspended
C&J Bus Lines Suspended
Coach Company Suspended
Coach Run Running
Coach USA Running (partial cancellations)
Cold Shot Bus Running (partial cancellations)
Concord Coach Lines Suspended
College Coach Bus Suspended
Dartmouth Coach Suspended
Ebus Suspended
Express Arrow Running (partial cancellations)
Fullington Trailways Suspended
GoBuses Suspended
Greyhound Running (partial cancellations)
Grupo Senda Running
Indian Trails Suspended
Jefferson Lines Running (partial cancellations)
Landline Running
Maritime Bus Running (partial cancellations)
Megabus Running (partial cancellations)
NYC Express Bus Suspended
Panda NY Bus Suspended
Peoria Charter Running (partial cancellations)
Peter Pan Bus Lines Suspended
Quick Shuttle Suspended
Red Arrow Suspended
RedCoach Running (partial cancellations)
Savannah16 Suspended
South Tahoe Airporter Suspended
Southeastern Stages Running (partial cancellations)
Sprinter Bus Suspended
Trailways (Adirondack, Pine Hill, New York) Suspended
Vamoose Suspended
VIA Rail Running (partial cancellations)
Virginia Breeze Suspended
Wanda Coach Suspended
Washington Deluxe Suspended
Windstar Lines Suspended
Yankee Line Running (partial cancellations)

Amtrak

Amtrak will waive change fees on all existing or new reservations made before August 31, 2020. If you want to cancel your reservation with no fee, you must call the number listed below and speak with an agent.

While Amtrak continues to operate, the carrier has temporarily suspended or reduced some services due to low demand. More details on service impacts.

Face mask policy: All Amtrak customers are required to to wear a facial covering on trains, thruway buses, and at stations. Facial coverings can be removed when customers are eating in designated areas, in their private rooms, or seated alone or with a travel companion in their own pair of seats. Small children who are not able to maintain a facial covering are exempt from this requirement. Customers must supply their own facial covering. Service will be denied to customers not wearing facial coverings.

Contact Amtrak: +1 (800) 872-7245

Learn more

Badger Bus

All scheduled Badger Bus service has been suspended until further notice.

If you have purchased a ticket with a travel date between March 10, 2020 and May 15, 2020, Badger Bus is offering either a one-time free of charge reschedule of your ticket to a new day of travel, or a one-time credit voucher good for one year for the full purchase price of your ticket. Please note that this rescheduling policy does not apply to trips that have already departed.

Contact Badger Bus: +1 (414) 276-7490

Learn more

Barons Bus

Barons Bus continues to run its regular service. The carrier has increased the frequency of sanitizing surfaces that passengers regularly come in contact with, including the windows and window sills, hand rails for entering and exiting the vehicle, arm rests, driver steering wheel, dash area, head rest, restroom door handles, restroom handrails, overhead compartment handles, overhead handrails, and any other hard surface on the motor coach.

Face mask policy: Effective May 21, 2020, all passengers are required to wear a cloth face mask when on board the bus.

Contact Barons Bus: +1 (888) 378-3823

Learn more

BestBus

As of May 22, BestBus has resumed operation.

Contact BestBus: +1 (888) 888-3269

Book a trip

BoltBus

BoltBus has temporarily suspended service on some of its routes due to a drop in demand. Follow the link below to find more information about the affected routes. When BoltBus cancels service, they will notify you via email.

BoltBus will waive change fees on tickets booked for travel through June 30, 2020.

Reissued tickets can be changed for travel up to December 31, 2020. The reissue request must made at least 1 day prior to the scheduled departure date of your original trip.

You can also cancel your trip without a fee in exchange for an eVoucher for the value of the ticket. eVouchers can be used for up to a year, must be redeemed via the carrier’s call center and is valid for either BoltBus or Greyhound travel.

Face mask policy: Starting May 13, all BoltBus passengers are required to wear a cloth face covering while on board. Please bring your own face covering. If you are unable to bring your own or if yours is damaged during the trip, you can ask the driver or one of the carrier’s team members for a mask and they will assist you.

Contact BoltBus: +1 (877) 265-8287

Learn more

Brightline

Effective March 25, 2020, Brightline has suspended all service until further notice.

The carrier will waive all change and cancellation fees for bookings made between March 10 and April 15, 2020. Ticket holders will be credited for the fare paid to use on a future booking.

Contact Brightline: +1 (888) 448-8491

Learn more

Burlington Trailways

Effective June 1, 2020, Burlington Trailways will suspend all bus service to and from Freeport, Galena, Rockford and Stockton, IL indefinitely.

Burlington Trailways has altered its schedules for certain other routes. Prior to your booked trip, please be sure to confirm the time of departure with them, as previously issued tickets could have incorrect departure times listed.

Contact Burlington Trailways: +1 (800) 992-4618

Learn more

Bus Line Orlando Miami

Effective March 23, 2020, all service between Orlando and Miami is temporarily suspended until further notice.

Contact Bus Line Orlando Miami: +1 (407) 885-0555

Learn more

C&J Bus Lines

Effective March 22, 2020, C&J has temporarily suspended all bus service until further notice.

If you wish to get a refund, please contact the carrier at the number listed below within seven days of your original scheduled date of travel. Due to the high volume of refunds, please expect 60 days of processing time.

If you wish to keep your ticket for future travel, you may do so within the following guidelines:

  • Tickets to Boston South Station may be used for any time within six months from the purchase date.
  • For tickets to and from New York City, the carrier will issue a credit for a trip of equal or lesser value that is valid any time within one year from the original date of travel. If the new trip is priced higher, you can still change for no fee but you must pay the difference.

Contact C&J: +1 (800) 258-7111

Learn more

Coach Company

All Foxwoods-bound buses and Boston commuter runs have been paused until further notice. Commuter tickets will not expire and will remain redeemable when service resumes. The carrier will work with customers to accommodate rescheduling once the situation resolves.

Contact Coach Company: +1 (800) 874-3377

Learn more

CoachRun

CoachRun service continues to run as scheduled. If you are concerned about your trip, the carrier offers a flexible cancellation and change policy.

If your originally scheduled departure is not within the next 72 hours, you can either convert your ticket into an open ticket which is valid for one year, or you can cancel your trip for a full refund. 

If your originally scheduled departure is within the next 72 hours, you can still convert your ticket into an open ticket for the full fare amount, but there will be a $5 transaction if you would like a refund.

Contact CoachRun: +1 (617) 681-0820 or [email protected]

Learn more

Coach USA

Coach USA has suspended or reduced service for several routes. You can find the latest information on the impacted routes here.

Face mask policy: Starting May 18, all passengers will be required to wear a facial covering in situations where social distancing is not possible. This includes while waiting in line, during the boarding process, when moving around the bus, and when getting off the bus. The carrier also encourages everyone to wear a mask throughout the duration of the trip.

Contact Coach USA

Learn more

Cold Shot Bus

Effective March 21, 2020, Cold Shot Bus has reduced its scheduled service. Please follow the link below for the latest info on affected routes. Customers holding tickets for said routes are being contacted by the carrier’s support team.

Cold Shot Bus is also allowing travelers to postpone any tickets purchased after March 1, 2020 for travel between March 1, 2020 and May 31, 2020. The new travel date should not be later than December 31, 2020. The reissue will be in the form of an open ticket and will be offered only one to each traveler. All requests should be made at least one day prior to the scheduled departure date.

Contact Cold Shot Bus: +1 (587) 557-7719

Learn more

College Coach Bus

College Coach Bus has suspended all service for the remained of the academic year. The carrier will contact all customers who hold ticket for the cancelled trips with regards to their options.

Contact College Coach Bus: +1 (516) 206-4620

Learn more

Concord Coach Lines

Concord Coach Lines has suspended all operations until further notice.

CCL tickets may be used to travel any day or time before the expiration date printed on them (with the exception of New York service). If you plan to use the tickets within that timeframe, there is no need to return/exchange them even if there is a different time noted on the ticket – just print out your boarding pass and present it to the driver when you are ready to travel.

If you are seeking a refund, please contact the carrier by phone or email.

Contact Concord Coach Lines: +1 (800) 639-3317 or [email protected] 

Learn more

Dartmouth Coach

Effective March 28, 2020, Dartmouth Coach has suspended all service until further notice.

Dartmouth Coach will waive all change fees and refunds for their reservation-based New York City services booked for travel before May 1, 2020.

Rebooking tickets on the carrier’s Boston services is unnecessary, as those are valid for up to one year from the date of purchase. Dartmouth Coach offers free refunds (before ticket expiration) if customers don’t anticipate to travel.

Contact Dartmouth Coach: +1 (800) 637-0123

Learn more

Ebus

Effective March 30, 2020, Ebus has suspended operations in Alberta until further notice.

Effective April 5, Ebus will be suspending operations in British Columbia until further notice. Service to destinations in BC is set to resume on June 4, 2020.

Contact Ebus: +1 (877) 769-3287

Learn more

Express Arrow

Express Arrow has reduced some of its scheduled service.

Face mask policy: Starting May 15, Express Arrow will require all passengers to wear face coverings for the duration of their trip.

Contact Express Arrow: +1 (877) 779-2999

Learn more

Fullington Trailways

Fullington Trailways has suspended all service through May 31, 2020.

Contact Fullington Trailways: +1 (800) 942-8287

Learn more

GoBuses

Effective March 27 through June 11, 2020, all Go Buses service have been suspended. 

All ticket holders will be refunded via the method of payment used to book their tickets. Please allow a few days processing time for your refund to appear.

Contact Go Buses: +1 (855) 888-7160

Learn more

Greyhound

Greyhound has temporarily suspended service on some of its routes due to a drop in demand. When Greyhound cancels service, they will notify you via email. For a list of affected routes, click here.

Greyhound will waive change fees on tickets for travel through June 30, 2020.

New travel must be completed by December 31, 2020. The reissue request must made at least 1 day prior to the scheduled departure date of your original trip.

If you are unable to travel due to a site closure or a cancellation of an event, you can cancel your trip without a fee in exchange for an eVoucher for the value of the ticket. The voucher must be redeemed within one year of issue date.

Face mask policy: Starting May 13, all Greyhound passengers are required to wear a cloth face covering while on board. Please bring your own face covering. If you are unable to bring your own or if yours is damaged during the trip, you can ask the driver or one of the carrier’s team members for a mask and they will assist you.

Contact Greyhound: +1 (800) 231-2222

Learn more

Indian Trails

Indian Trails has suspended all of its daily scheduled bus service until further notice.

Passengers holding unused tickets for travel should contact the carrier at the number listed below for ticket reissues or refunds.

Contact Indian Trails: +1 (800) 292-3831

Learn more

Jefferson Lines

Jefferson Lines has cancelled or reduced some of its service with changes being made on a daily basis. For the latest information on affected routes, follow the link below.

Through April 30, 2020, Jefferson Lines is offering flexible waivers that allow passengers to reissue their ticket to a later date. 

Contact Jefferson Lines: +1 (800) 451-5333

Learn more

Landline

Travelers can change their tickets without penalty (subject to any difference in fare). Travelers may also request a refund for travel prior to June 1, 2020.

The carrier guarantees that every passenger will have their own row. Families and those with travel companions will be able to sit together once onboard their trip. 

Contact Landline: +1 (888) 428-1149

Learn more

MaritimeBus

MaritimeBus is operating on a reduced scheduled, effective March 30, 2020. The carrier has also reduced capacity by 50% on all vehicles. The carrier asks passengers to maintain a minimum distance of one seat between each passenger.

Contact MaritimeBus: +1 (800) 575-1807 or [email protected]

Megabus

Megabus has suspended all service for the following routes:

  • New York – service between New York, Philadelphia, Baltimore and Washington, D.C. will resume on June 1 on a limited schedule. All other New York City routes will remain suspended through June 17, 2020.
  • Philadelphia, Harrisburg, State College, Pittsburgh – all service on this route has been suspended through June 17, 2020.
  • Pittsburgh, Morgantown, Washington – all service on this route has been suspended through June 17, 2020.
  • California/Nevada – service between San Francisco and Sacramento will resume on June 1. All other routes in California and Nevada will remain suspended through June 17, 2020.
  • Houston, Baton Rouge, New Orleans – all service on this route has been suspended through June 1, 2020.
  • Chicago, Milwaukee, Madison, St. Paul, Minneapolis – all service on this route has been suspended through June 17, 2020.

All passengers who have purchased tickets for travel during the suspension periods will receive emails with instructions on how to reschedule their trips. 

Megabus allows travelers who booked a trip on or before April 30, 2020 for travel before June 15, 2020 to reschedule their trip for any travel date between now and September 8, 2020 at no additional cost.

Face mask policy: Starting May 18, all passengers will be required to wear a facial covering in situations where social distancing is not possible. This includes while waiting in line, during the boarding process, when moving around the bus, and when getting off the bus. The carrier also encourages everyone to wear a mask throughout the duration of the trip.

Contact Megabus: +1 (877) 462-6342 or [email protected]

Learn more

NYC Express Bus

NYC Express Bus (formerly known as NYC Airporter) has suspended all service until further notice.

Contact NYC Express Bus: +1 (718) 777-5111

Learn more

Panda NY Bus

Panda NY Bus has suspended all bus service until further notice.

Customers who have purchased tickets with a departure date after March 21st, 2020 will receive an email from the carrier and a refund for all affected trips.

Contact Panda NY Bus: +1 (917) 420-5989

Learn more

Peoria Charter

Peoria Charter has temporarily suspended its daily service from Peoria/Normal to the Chicago area. The carrier has also reduced its daily service from Champaign/Urbana to the Chicago area to only one trip per day. 

The carrier allows travelers with existing reservations to change or place their tickets on hold.

Face mask policy: All Peoria Charter passengers must wear a face mask at all times. Passengers are responsible for providing their own masks. Passengers without a mask will be denied boarding, no exceptions.

Contact Peoria Charter: +1 (800) 448-0572 or [email protected]

Peter Pan Bus Lines

Peter Pan Bus Lines has suspended service effective March 30 through May 15, 2020.

Passengers scheduled to travel through May 15 should contact the carrier to receive a credit that can be used for future travel.

Contact Peter Pan Bus Lines

Learn more

Quick Shuttle

Quick Shuttle has suspended all service until further notice. 

If you have a trip booked with Quick Shuttle, the carrier will be honoring another date of travel for you at a later time.

Contact Quick Shuttle: +1 (800) 665-2122

Learn more

Red Arrow

Effective March 30, 2020, Red Arrow has suspended operations in Alberta until further notice.

Contact Red Arrow: +1 (800) 232-1958

Learn more

RedCoach

At the moment, RedCoach service is still running as usual. However, some routes may be experiencing changes in the schedule. You will be informed of any changes via email at the address used at booking, so keep an eye on your inbox.

RedCoach has updated its exchange and cancellation policy to accommodate customers who has purchased tickets on or before March 20, 2020 for travel before April 30, 2020. Passengers within these limitations are eligible to reschedule for a future date that occurs within a 12-month period at no extra cost. You can also cancel your ticket and get a full amount credit (voucher) to be used within a 12-month period.

Face mask policy: Starting May 11, all RedCoach employees and customers are required to wear a face mask at all times on board, as well as at the Orlando Terminal. No one will be allowed on board without a face mask. If you don’t have a mask of your own, please ask the driver or personnel at the terminal for assistance and they will provide you with a disposable one.

Contact RedCoach: +1 (877) 733-0724

Learn more

Savannah16

Savannah16 has temporarily suspended all service due to a drop in demand until further notice.

Contact Savannah16: +1 (404) 500-3966

Learn more

South Tahoe Airporter

South Tahoe Airporter has temporarily suspended all of its services as of March 23, 2020.

If you have a ticket for travel from March 18 to April 17, 2020, the carrier will exchange it for a future date or issue a refund. If the suspension extends past April 17, the carrier will honor the same policy.

Contact South Tahoe Airporter: +1 (866) 898-2463 or [email protected]

Learn more

Southeastern Stages

Southeastern Stages has resumed some of its service in Georgia, South Carolina and North Carolina.

Face mask policy: All passengers are required to wear face coverings while onboard Southeastern Stages buses.

If you have purchased a ticket and you are unable to travel for any reason, please contact the carrier’s customer service center for assistance. 

Contact Southeastern Stages: +1 (404) 591-2750

Learn more

SprinterBus

SprinterBus has suspended all service starting March 22 until June 30, 2020.

Any active reservations can be placed on hold until operations commence.

Contact SprinterBus: +1 (757) 932-7670

Learn more

Trailways (Adirondack, Pine Hill, New York)

Trailways has discontinued all of its service effective March 30, 2020 until further notice. 

Trailways is waiving re-booking fees on all bookings made between March 5 and April 30, 2020. Tickets may be changed on a one-time basis to an alternate travel date and all changes must be made prior to the original date and time of travel. Tickets must be re-issued for future travel before 12/31/2020.

Click here for more information and to begin the re-booking process.

Contact Trailways: +1 (800) 858-8555

Learn more

Vamoose

Vamoose has suspended all bus service. Expected resume date is June 18, 2020.

All existing tickets will be placed on hold. To reschedule the tickets to a later day, please contact the carrier at the numbers listed below.

Contact Vamoose: +1 (212) 695-6766 or +1 (301) 718-0036

Learn more

VIA Rail

VIA Rail has suspended or reduced some of its services due to a decrease in passenger volumes. For more information on the affected routes, please follow the link below. 

You can cancel or modify your VIA Rail reservation at any time prior to departure for all travel scheduled through November 1, 2020, and receive a full refund without incurring any service charges, regardless of when you purchased your ticket. This includes all travel up to and including November 1, 2020, as well as any travel after November 1, 2020 if your outbound train is on or before November 1, 2020.

Contact VIA Rail: +1 (888) 842-7245

Learn more

Virginia Breeze

Virginia Breeze has suspended all service until further notice starting April 10, 2020.

Contact Virginia Breeze: +1 (800) 827-3490

Learn more

Wanda Coach

Starting March 20, 2020, Wanda Coach has temporarily suspended all of its service until further notice.

Contact Wanda Coach: +1 (646) 630-7186

Learn more

Washington Deluxe

Washington Deluxe has temporarily suspended its daily schedules. The carrier plans to resume regular operation on April 10, 2020. Schedules for future travel are available online for booking. 

Contact Washington Deluxe: +1 (866) 287-6932

Learn more

Windstar Lines

Windstar Lines has temporarily suspended all of its scheduled services.

Contact Windstar Lines: +1 (888) 494-6378

Learn more

Yankee Line

Starting March 18, 2020, Yankee Line has suspended the Acton Concord commuter service. Regularly scheduled service is expected to resume on June 15, 2020.

Contact Yankee Line: +1 (800) 942-8890

Learn more

We will continue to update this list as more information becomes available from our partners. However, we highly recommend that you contact the bus or train carrier that you are traveling with directly for the most up-to-date information.

If the carrier you are traveling with is not listed above, they most probably have not yet issued a formal statement regarding COVID-19. If you have concerns about your trip, we recommend reaching out to them directly.

For the best way to reach the carrier operating your trip, please refer to our bus and train companies contact directory.

Ticket Change Policies in Europe

If you have booked a bus or train trip within Europe, please contact the bus or train company directly for information on their latest schedules and policies.

You can find the contact information for all European carriers available on Wanderu here.

Flight Bookings

If you have booked a plane ticket, please contact the airline directly for information on their latest schedules and policies.

You can find the contact information for all carriers available on Wanderu here.

For information on flight cancellations by region and airline, as well as the latest details on flight waivers and refund policies, check out Airfarewatchdog’s COVID-19 flight info resource.

Trip Protection & Peace of Mind

We realize that news about COVID-19 may have you weighing whether or not to book a trip, given the uncertainty of the situation. It may alleviate some of your concerns to know that Wanderu offers travel insurance.

If you are a U.S. resident, for every bus and train trip available to book on Wanderu, you have the option to purchase trip protection from our partners at Allianz Global Assistance. To do so, just search for a trip as you would normally do on Wanderu. Once you get to the checkout page, you will find a Trip Protection box that provides a quote and offers you the opportunity to insure your booking.

Allianz Global Assistance’s trip protection plan can provide protection if your trip is cancelled, interrupted or delayed for a variety of covered reasons. Terms and exclusions (including for pre existing conditions) apply. Check out the full plan details and disclosures.

Keep in mind that claims due to known, foreseeable, or expected events, epidemics, or fear of travel are generally not covered, and coverage can vary by state. For information about COVID-19, please read the U.S. coverage alert.

For any questions about Trip Protection, please contact Allianz Global Assistance.

General Safety Tips

While there are currently no travel bans within the United States, it’s important that you take necessary preventive actions to protect yourself. Those include:

  • Washing your hands frequently or using disinfectant if you don’t have immediate access to soap and running water.
  • Avoiding touching your face, particularly your eyes, nose and mouth.
  • Covering your cough or sneeze in a tissue. Make sure you dispose of the tissue immediately.
  • Cleaning and disinfecting objects that you touch frequently, using a cleaning spray or wipes.

For more information, please check out the CDC Prevention & Treatment Guide.

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About the author
Staffo Dobrev

Staffo Dobrev

Having lived in some of the greatest cities in the world, Staffo has always had a soft spot for travel and adventures. Instead of hitting the usual tourist attractions, though, Staffo prefers to make friends with local people and check out fun places and activities that are not in the travel books.