Bus & Train Carriers Change & Cancellation Policies

We are following all updates issued by our carrier partners, so you can make the most informed decisions for your upcoming travel plans.

At Wanderu, we understand how stressful it is to plan your travels with the uncertainty surrounding the coronavirus (COVID-19) situation. That’s why we are actively following all travel alerts issued by our carrier partners, and will continue to bring you the latest information so that you can make the most informed decisions regarding your upcoming travel plans.

Jump to:

Ticket Change Policies by Carrier in North America

If you have already booked your tickets and are unsure whether to go through with the trip, you may have the option to change your reservation at no additional fee or cancel your trip for a full refund depending on the carrier you are traveling with.

Please keep in mind that Wanderu is an online search platform and we do not have any authority to process or authorize refunds or ticket changes outside of carriers’ official policies.

Many carriers are facing extreme call volumes at the moment. If your trip is not within the next seven days, please consider delaying reaching out, so that customer service representatives can help those whose trips are scheduled to depart sooner. Thank you!

Amtrak

Amtrak will wave all change fees for reservations made by September 6, 2021. 

Contact Amtrak: +1 (800) 872-7245

Learn more

Badger Bus

Badger Bus transactions are non refundable and non exchangeable. However, passengers can change their own ticket for a fee (10% of ticket cost). Tickets cannot be changed once the original trip time has passed. If you need to make a change, please contact the carrier directly.

Contact Badger Bus: +1 (414) 276-7490

Learn more

Barons Bus

Barons Bus tickets are non-refundable and valid only for the dates & times selected. 

Contact Barons Bus: +1 (888) 378-3823

Learn more

BestBus

BestBus does not offer refunds. However, the carrier will allow you to put your ticket on hold if your plans change and your can’t use it as purchased. Any hold requests must be made at least 24 hours ahead of the originally scheduled departure time.

Contact BestBus: +1 (888) 888-3269

Book a trip

BoltBus

BoltBus will waive change fees on tickets booked for travel through April 30, 2021.

Reissued tickets can be changed one time to a later travel date. The reissue request must made at least 1 day prior to the scheduled departure date of your original trip.

You can also cancel your trip without a fee in exchange for an eVoucher for the value of the ticket. eVouchers can be used for up to a year, must be redeemed via the carrier’s call center and is valid for either BoltBus or Greyhound travel.

Contact BoltBus: +1 (877) 265-8287

Learn more

Brightline

Brightline has suspended all service until further notice.

Contact Brightline: +1 (888) 448-8491

Learn more

Burlington Trailways

Burlington Trailways tickets are non-refundable (unless otherwise specified), non-transferable and the origin, destination and routing cannot be changed.

Contact Burlington Trailways: +1 (800) 992-4618

Learn more

Bus Line Orlando Miami

All Bus Line Orlando Miami bookings are final, non-refundable and non-transferable.

Contact Bus Line Orlando Miami: +1 (407) 885-0555

Learn more

C&J Bus Lines

For Boston trips: all Logan Airport tickets are valid anytime for two years from the purchase date. South Station tickets are valid anytime within one year of the purchase date.

For New York trips: you can change your reservation at no additional cost. Changes must be made prior to the original trip’s departure. If the new trip is priced higher, you can still change for no fee but you must pay the difference.

Contact C&J: +1 (800) 258-7111

Learn more

Coach Company

All Foxwoods-bound buses and Boston commuter runs have been paused until further notice. Commuter tickets will not expire and will remain redeemable when service resumes. The carrier will work with customers to accommodate rescheduling once the situation resolves.

Contact Coach Company: +1 (800) 874-3377

Learn more

CoachRun

If your originally scheduled departure is not within the next 72 hours, you can either convert your ticket into an open ticket which is valid for one year, or you can cancel your trip for a full refund. 

If your originally scheduled departure is within the next 72 hours, you can still convert your ticket into an open ticket for the full fare amount, but there will be a $5 transaction if you would like a refund.

Contact CoachRun: +1 (617) 681-0820 or [email protected]

Learn more

Cold Shot Bus

If you have booked a ticket but don’t want to travel, the carrier will allow you to postpone your trip to any day up to November 30, 2021. Please contact the carrier directly to make any changes to your booking.

Contact Cold Shot Bus: +1 (587) 557-7719

Learn more

College Coach Bus

College Coach Bus has suspended all service for the remainder of the academic year. The carrier will contact all customers who hold ticket for the cancelled trips with regards to their options.

Contact College Coach Bus: +1 (516) 206-4620

Learn more

Concord Coach Lines

If you need to make any changes to your booked trip, please contact the carrier by phone or email.

Contact Concord Coach Lines: +1 (800) 639-3317 or [email protected] 

Learn more

Dartmouth Coach

If you need to make any changes to your booked trip, please contact the carrier by phone or email.

Contact Dartmouth Coach: +1 (800) 637-0123 or [email protected] 

Learn more

Ebus

All fares are non-refundable and non-transferable but include one change, free of charge, as long as notice is given at least one hour prior to the original departure time.

After the first change, trips can be changed again for a $15.75 fee as long as notice is given at least one hour prior to the original departure time. Missed departures will result in forfeiture of fare and a new ticket will need to be purchased for travel.

Contact Ebus: +1 (877) 769-3287

Learn more

Express Arrow

Ticket are non-refundable and valid only for the dates & times selected.

Contact Express Arrow: +1 (877) 779-2999

Learn more

Fullington Trailways

Tickets are non-refundable and change fees will be incurred for any modification to your itinerary except in times of a schedule cancellation.

Contact Fullington Trailways: +1 (800) 942-8287

Learn more

Go Buses

Go Buses has suspended service until further notice. All ticket holders will be refunded to their original method of payment.

Contact Go Buses: +1 (855) 888-7160

Learn more

Greyhound

Greyhound will waive change fees on tickets booked for travel through April 30, 2021.

The reissue request must made at least 1 day prior to the scheduled departure date of your original trip.

If you are unable to travel due to a site closure or a cancellation of an event, you can cancel your trip without a fee in exchange for an eVoucher for the value of the ticket. The voucher must be redeemed within one year of issue date.

Contact Greyhound: +1 (800) 231-2222

Learn more

Indian Trails

Indian Trails tickets are non-refundable and are valid only for the trip they were originally issued.

Contact Indian Trails: +1 (800) 292-3831

Learn more

Jefferson Lines

Tickets are non-refundable. If you wish to change your ticket, please contact the carrier prior to the original departure date.

Contact Jefferson Lines: +1 (800) 451-5333

Learn more

Landline

Landline tickets may be cancelled in exchange for credit for future travel.

Contact Landline: +1 (888) 428-1149

Learn more

Maritime Bus

All Maritime Bus tickets are non-refundable. If you would like to change your departure date/time, a service fee of 15% will be charged. Any changes must be made prior to the original departure time.

Contact MaritimeBus: +1 (800) 575-1807 or [email protected]

NYC Express Bus

NYC Express Bus (formerly known as NYC Airporter) has suspended all service until further notice.

Contact NYC Express Bus: +1 (718) 777-5111

Learn more

Ontario Northland

Ticket are non-refundable and non-exchangeable. 

Contact Ontario Northland: +1 (800) 461-8558

Learn more

OurBus

OurBus tickets can be cancelled in exchange for credit for future travel.

Contact OurBus: +1 (844) 800-6828

Learn more

Panda NY Bus

All tickets are non-refundable. Customers can only reschedule their tickets up to two hours prior to the scheduled departure time. Ticket can only be rescheduled for the same route (rescheduling fee will apply).

Contact Panda NY Bus: +1 (917) 420-5989

Learn more

Peoria Charter

All tickets are non-refundable. Tickets can be transferred as long as the departure date and time has not passed. 

Contact Peoria Charter: +1 (800) 448-0572 or [email protected]

Peter Pan Bus Lines

Peter Pan tickets are non-refundable. If you are experiencing COVID-19 and flu-like symptoms, please contact the carrier to reschedule your trip.

Contact Peter Pan Bus Lines

Learn more

Quick Shuttle

Quick Shuttle has suspended all service until further notice. 

If you have a trip booked with Quick Shuttle, the carrier will be honoring another date of travel for you at a later time.

Contact Quick Shuttle: +1 (800) 665-2122

Learn more

Red Arrow

To qualify for a refund or exchange, Red Arrow must be notified at least 30 minutes prior to AM originating departure points and at least 3 hours prior to PM originating departure points.

Contact Red Arrow: +1 (800) 232-1958

Learn more

RedCoach

All passengers purchasing their tickets on or before May 31, 2021 to travel anytime up until July 31, 2021 can have one schedule change with no penalty fee, if for some reason their travel plans change.

This change must be requested 24 hours prior to the departure time. Only one penalty-free change per person is allowed. Price difference (date, time or category) may apply.

Within 24 hrs, normal conditions apply, as follows:

Cancellations must be requested at least 3 hours prior to the scheduled departure time in order to be eligible for a refund. A 50% service fee and other conditions will apply. When requesting a cancellation within less than 3 hours prior to the departure time, the rider will not be eligible for a refund or credit, and will lose the ticket.

Changes must be requested up to 3 hours prior to the scheduled departure. A 50% service fee + price difference will apply.

Contact RedCoach: +1 (877) 733-0724

Learn more

Savannah16

Savannah16 has temporarily suspended all service due to a drop in demand until further notice.

Contact Savannah16: +1 (404) 500-3966

Learn more

South Tahoe Airporter

South Tahoe Airporter tickets are non-refundable.

Contact South Tahoe Airporter: +1 (866) 898-2463 or [email protected]

Learn more

Southeastern Stages

Tickets are non-refundable and valid only for the original dates & times.

If you have purchased a ticket and you are unable to travel for any reason, please contact the carrier’s customer service center for assistance. 

Contact Southeastern Stages: +1 (404) 591-2750

Learn more

SprinterBus

Tickets are non-refundable. However, up to midnight of the day prior to travel, you can reschedule or put your ticket on hold without incurring any fees.

If your travel plans have changed and you are not sure when you are going to travel in the future, you may place the ticket on hold indefinitely.

Contact SprinterBus: +1 (757) 932-7670

Learn more

Trailways (Adirondack, Pine Hill, New York)

Tickets are non-refundable.

Contact Trailways: +1 (800) 858-8555

Learn more

Vamoose

Tickets are non-refundable. If your travel plans have changed and you are not sure when you are going to travel in the future, you may place the ticket on hold valid for one year. Your existing reservation will be canceled and you will receive a new “on hold” ticket via email. The “on hold” ticket can be reactivated whenever you plan to travel again in the future.

All changes need to be made no later than 2 hours before the originally scheduled departure time.

Contact Vamoose: +1 (212) 695-6766 or +1 (301) 718-0036

Learn more

VIA Rail

You can cancel or modify your ticket at any time prior to departure for all travel scheduled through September 15, 2021, and receive a full refund without incurring any service charges, regardless of when you purchased your ticket. This includes all travel up to and including September 15, 2021, as well as any travel after September 15, 2021 if your outbound train is on or before September 15, 2021.

Contact VIA Rail: +1 (888) 842-7245

Learn more

Wanda Coach

Tickets are non-refundable.

Contact Wanda Coach: +1 (646) 630-7186

Learn more

Washington Deluxe

All bookings are final, non-refundable and non-transferable.

Contact Washington Deluxe: +1 (866) 287-6932

Learn more

Yankee Line

Yankee Line tickets are non-refundable and non-exchangeable.

Contact Yankee Line: +1 (800) 942-8890

Learn more

We will continue to update this list as more information becomes available from our partners. However, we highly recommend that you contact the bus or train carrier that you are traveling with directly for the most up-to-date information.

For the best way to reach the carrier operating your trip, please refer to our bus and train companies contact directory.

Ticket Change Policies in Europe

If you have booked a bus or train trip within Europe, please contact the bus or train company directly for information on their latest schedules and policies.

You can find the contact information for all European carriers available on Wanderu here.

Trip Protection & Peace of Mind

We realize that news about COVID-19 may have you weighing whether or not to book a trip, given the uncertainty of the situation. It may alleviate some of your concerns to know that Wanderu offers travel insurance.

If you are a U.S. resident, for every bus and train trip available to book on Wanderu, you have the option to purchase trip protection from our partners at Allianz Global Assistance. To do so, just search for a trip as you would normally do on Wanderu. Once you get to the checkout page, you will find a Trip Protection box that provides a quote and offers you the opportunity to insure your booking.

Allianz Global Assistance’s trip protection plan can provide protection if your trip is cancelled, interrupted or delayed for a variety of covered reasons. Terms and exclusions (including for pre existing conditions) apply. Check out the full plan details and disclosures.

Keep in mind that claims due to known, foreseeable, or expected events, epidemics, or fear of travel are generally not covered, and coverage can vary by state. For information about COVID-19, please read the U.S. coverage alert.

For any questions about Trip Protection, please contact Allianz Global Assistance.

Stay Informed!

Sign up for our email alerts to be the first to know about any important travel updates:

And follow us on social media to see the latest updates in your feed: