At Wanderu, we understand how stressful it is to plan your travels with the uncertainty surrounding the coronavirus (COVID-19) situation. That’s why we are actively following all travel alerts issued by our carrier partners, and will continue to bring you the latest information so that you can make the most informed decisions regarding your upcoming travel plans.
Ticket Change Policies by Carrier in North America
If you have already booked your tickets and are unsure whether to go through with the trip, you may have the option to change your reservation at no additional fee or cancel your trip for a full refund depending on the carrier you are traveling with.
Please keep in mind that Wanderu is an online search platform and we do not have any authority to process or authorize refunds or ticket changes outside of carriers’ official policies.
Many carriers are facing extreme call volumes at the moment. If your trip is not within the next seven days, please consider delaying reaching out, so that customer service representatives can help those whose trips are scheduled to depart sooner. Thank you!
Badger Bus transactions are non refundable and non exchangeable. However, passengers can change their own ticket for a fee (10% of ticket cost). Tickets cannot be changed once the original trip time has passed. If you need to make a change, please contact the carrier directly.
Contact Badger Bus: +1 (414) 276-7490
BestBus does not offer refunds. However, the carrier will allow you to put your ticket on hold if your plans change and your can’t use it as purchased. Any hold requests must be made at least 24 hours ahead of the originally scheduled departure time.
Contact BestBus: +1 (888) 888-3269
BoltBus will waive change fees on tickets booked for travel through January 31, 2021.
Reissued tickets can be changed one time to a later travel date. The reissue request must made at least 1 day prior to the scheduled departure date of your original trip.
You can also cancel your trip without a fee in exchange for an eVoucher for the value of the ticket. eVouchers can be used for up to a year, must be redeemed via the carrier’s call center and is valid for either BoltBus or Greyhound travel.
Contact BoltBus: +1 (877) 265-8287
C&J Bus Lines
For Boston trips: all Logan Airport tickets are valid anytime for two years from the purchase date. South Station tickets are valid anytime within one year of the purchase date.
For New York trips: you can change your reservation at no additional cost. Changes must be made prior to the original trip’s departure. If the new trip is priced higher, you can still change for no fee but you must pay the difference.
Contact C&J: +1 (800) 258-7111
All Foxwoods-bound buses and Boston commuter runs have been paused until further notice. Commuter tickets will not expire and will remain redeemable when service resumes. The carrier will work with customers to accommodate rescheduling once the situation resolves.
Contact Coach Company: +1 (800) 874-3377
If your originally scheduled departure is not within the next 72 hours, you can either convert your ticket into an open ticket which is valid for one year, or you can cancel your trip for a full refund.
If your originally scheduled departure is within the next 72 hours, you can still convert your ticket into an open ticket for the full fare amount, but there will be a $5 transaction if you would like a refund.
Contact CoachRun: +1 (617) 681-0820 or [email protected]
All fares are non-refundable and non-transferable but include one change, free of charge, as long as notice is given at least one hour prior to the original departure time.
After the first change, trips can be changed again for a $15.75 fee as long as notice is given at least one hour prior to the original departure time. Missed departures will result in forfeiture of fare and a new ticket will need to be purchased for travel.
Contact Ebus: +1 (877) 769-3287
Greyhound will waive change fees on tickets booked for travel through January 31, 2021.
The reissue request must made at least 1 day prior to the scheduled departure date of your original trip.
If you are unable to travel due to a site closure or a cancellation of an event, you can cancel your trip without a fee in exchange for an eVoucher for the value of the ticket. The voucher must be redeemed within one year of issue date.
Contact Greyhound: +1 (800) 231-2222
Cancellations must be requested at least 3 hours prior to the scheduled departure time in order to be eligible for a refund. A 50% service fee and other conditions will apply. When requesting a cancellation within less than 3 hours prior to the departure time, the rider will not be eligible for a refund or credit, and will lose the ticket.
Changes must be requested up to 3 hours prior to the scheduled departure. A 50% service fee + price difference will apply.
Contact RedCoach: +1 (877) 733-0724
Tickets are non-refundable and valid only for the original dates & times.
If you have purchased a ticket and you are unable to travel for any reason, please contact the carrier’s customer service center for assistance.
Contact Southeastern Stages: +1 (404) 591-2750
Tickets are non-refundable. However, up to midnight of the day prior to travel, you can reschedule or put your ticket on hold without incurring any fees.
If your travel plans have changed and you are not sure when you are going to travel in the future, you may place the ticket on hold indefinitely.
Contact SprinterBus: +1 (757) 932-7670
Tickets are non-refundable. If your travel plans have changed and you are not sure when you are going to travel in the future, you may place the ticket on hold valid for one year. Your existing reservation will be canceled and you will receive a new “on hold” ticket via email. The “on hold” ticket can be reactivated whenever you plan to travel again in the future.
All changes need to be made no later than 2 hours before the originally scheduled departure time.
Contact Vamoose: +1 (212) 695-6766 or +1 (301) 718-0036
You can cancel or modify your ticket at any time prior to departure for all travel scheduled through March 31, 2021, and receive a full refund without incurring any service charges, regardless of when you purchased your ticket. This includes all travel up to and including March 31, 2021, as well as any travel after March 31, 2021 if your outbound train is on or before March 31, 2021.
Contact VIA Rail: +1 (888) 842-7245
We will continue to update this list as more information becomes available from our partners. However, we highly recommend that you contact the bus or train carrier that you are traveling with directly for the most up-to-date information.
For the best way to reach the carrier operating your trip, please refer to our bus and train companies contact directory.
Ticket Change Policies in Europe
If you have booked a bus or train trip within Europe, please contact the bus or train company directly for information on their latest schedules and policies.
You can find the contact information for all European carriers available on Wanderu here.
Trip Protection & Peace of Mind
We realize that news about COVID-19 may have you weighing whether or not to book a trip, given the uncertainty of the situation. It may alleviate some of your concerns to know that Wanderu offers travel insurance.
If you are a U.S. resident, for every bus and train trip available to book on Wanderu, you have the option to purchase trip protection from our partners at Allianz Global Assistance. To do so, just search for a trip as you would normally do on Wanderu. Once you get to the checkout page, you will find a Trip Protection box that provides a quote and offers you the opportunity to insure your booking.
Allianz Global Assistance’s trip protection plan can provide protection if your trip is cancelled, interrupted or delayed for a variety of covered reasons. Terms and exclusions (including for pre existing conditions) apply. Check out the full plan details and disclosures.
Keep in mind that claims due to known, foreseeable, or expected events, epidemics, or fear of travel are generally not covered, and coverage can vary by state. For information about COVID-19, please read the U.S. coverage alert.
For any questions about Trip Protection, please contact Allianz Global Assistance.