4.0
Pros: I loved the no-transfer format (vs. taking a bus, which is what I've done for this trip before)! I loved the staff, especially the staff at the station in Rochester where my trip began. I loved the seats on the train. Cons: Bathrooms were bad. That might have been because there had been a several-hour hold-up because of trouble with headlights. There were pools of urine on the floor...