5.0
Pros: The best part of this leg of my trip was the staff. They were friendly, with a willingness to make my trip enjoyable and comfortable. The staff was a cohesive team and worked well together. There's a lot more stops going back to Miami than going to Orlando, but I had ample space where to put my laptop and work, using my time wisely. Because of the bad experience I had going up to Orlando, I didn't think I'd ever get back on an Amtrak train, but the staff and the as-close-to-on-time trip going back to Miami was a great experience, I will have to give Amtrak a second chance. Cons: I think you need new seats or at least replace the cushions. They're not as comfortable as they should be. Tips: Try Charles' coffee in the dining area. It's really good!
5.0
Pros: Seating very comfortable. Cons: Less stops on the way.