5.0
Pros: Very efficient and friendly staff. One concern was that Red Cap staff didn’t make sure I was there upon arrival and left me having to walk to the station carrying my luggage. I’m 73 years old and have COPD. Cons: Amtrak should make sure that those passengers needing assistance are identified and provided with proper assistance in Chicago. Same happened on return trip. Saw 3 Redcap drivers in the terminal just talking to each other and not paying attention to finding people in need. How do I get them to take me to and from the train station in Chicago ? Tips: If there’s WiFi on the train, the password should be announced on the speaker. But don’t count on WiFi being available. Food available was better than other trips I’ve made and prices were reasonable.
5.0
Pros: I Just Enjoy Seeing Southern Illinois Via The Train. Cons: More Food Selections In The Craft Services Car. Tips: No Not Really Just Be Perpared And Stay Alert.
4.0
Pros: The quiet relaxing ride. Cons: The comfort of the seats. Tips: Enjoy.