5.0
Pros: Courteous, professional and helpful staff. Very well organized with clear instructions to passengers at every step. Cons: Would prefer no videos - everyone had their own computer or cell phone and could entertain themselves. In addition, the videos prevented the passengers from sleeping. Would prefer no spraying of air fresheners. Several of us had difficulties with sinus and eye irritation as a result. Wifi was only available in US and very limited inside Mexico. Tips: The places where the bus stops have good and affordable food. No need to take food, unless you want some small snacks. Take a jacket or sweater since the temperature inside will never please everyone.
