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Wanderu is an official partner of Acela

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About Acela

The Acela is the flagship high-speed rail service of Amtrak, the largest passenger railroad service in America. Running along the Northeast Corridor of the United States, the Acela provides a high-speed express train service between Boston and Washington, DC via 16 stops at key cities, including Providence, New Haven, New York City, Philadelphia and Baltimore.

Amtrak’s Acela express service was launched in December 2000 and it has since established itself as one of the most popular lines on the train operator’s network. With a speed of up to 82.2 mph, the Acela is currently Amtrak’s fastest running passenger train service. As a result, it is also the most premiumly priced amongst all of Amtrak’s lines in the Northeast region.

Due to the shorter trip duration and high-class trains, the Acela is a very popular mode of transportation among business travelers. To best cater to the often busy clientele, Acela trains are equipped with free high-speed internet, power outlets and extra comfortable seats. In addition, all Acela passengers have access to the service’s signature Corridor Café where they can unwind and enjoy a freshly prepared meal with a glass of wine.

Amtrak is an official Wanderu partner, which means you can find and compare all Amtrak train options in one convenient place, and book your Acela train ticket at no additional fee. Are you an Amtrak Guest Rewards member? Make sure to enter your unique number during checkout so you can earn those valuable points.

Contact Acela

Phone number: US: 1 (800) 872-7245

Quickview

Acela train coverage

Daily Trips883
stations17
cities15
countries1

Acela train amenities

Amtrak Acela
Air conditioningAir conditioning
RestroomRestroom
BeverageBeverage
Extra legroomExtra legroom
Loyalty rewardsLoyalty rewards
MealMeal
Power outletPower outlet
SnacksSnacks
WiFiWiFi

Acela reviews from Wanderu customers

Overall review score for Acela

(Based on 79 reviews)

4.6
Ratings (Out of 5)
Comfort

4.6

Timeliness

4.8

Staff

4.5

Value

3.0

Condition

4.6

Acela passenger reviews

5.0

Marco L

2 June 2021 - Solo travel

Pros: The seating was comfortable and spacious; plenty of leg room, not squeezed next to another passenger, seat reclines, tray table to do work, etc. The conductor was incredibly friendly and personable; genuinely cheerful and professional. The trip ended up being s...

Pros: The seating was comfortable and spacious; plenty of leg room, not squeezed next to another passenger, seat reclines, tray table to do work, etc. The conductor was incredibly friendly and personable; genuinely cheerful and professional. The trip ended up being shorter than the schedule indicated. Arrived in Westwood almost 1/2 hour early! The ride was quiet and smooth. Cons: I can't think of anything that could be improved.

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5.0

Prianka

27 May 2021 - Vacation

The wifi is spotty and not always great for getting work done.

The wifi is spotty and not always great for getting work done.

5.0

Sierra

24 May 2021 - Vacation

Pros: It was so easy! The stations on both ends were conveniently located and fast and easy to navigate. Train travel is very restful. Cons: I wish it were faster.

Pros: It was so easy! The stations on both ends were conveniently located and fast and easy to navigate. Train travel is very restful. Cons: I wish it were faster.

5.0

kyle

22 May 2021 - Business

Pros: the spacing on the train was nice. i didn’t feel overcrowded. i felt comfortable on the train in my seat. and the staff was very kind. Cons: maybe more quiet spaces? i know this is difficult to control, but i felt like the guy behind me was yelling into his phone...

Pros: the spacing on the train was nice. i didn’t feel overcrowded. i felt comfortable on the train in my seat. and the staff was very kind. Cons: maybe more quiet spaces? i know this is difficult to control, but i felt like the guy behind me was yelling into his phone for about 45 minutes.

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5.0

Maria

14 May 2021 - Vacation

Pros: Super easy trip that left right on time! Cons: nothing! Tips: Get there early because it leaves RIGHT on time!

Pros: Super easy trip that left right on time! Cons: nothing! Tips: Get there early because it leaves RIGHT on time!

Most popular Acela routes

The train from New York to Baltimore is Acela’s most popular route. Trips from Washington to New York and New York to Philadelphia are also highly popular.

Top Acela routes

RouteDaily TripsDurationPrice
New York to Baltimore113h 17mDKK 733
Washington to New York612h 56mDKK 781
New York to Philadelphia60h 2mDKK 495
Washington to Newark617h 44mDKK 781
Boston to New York93h 21mDKK 604
Washington to Philadelphia64h 6mDKK 556
Boston to Providence97h 14mDKK 201
Boston to Newark94h 24mDKK 604
New York to Providence511h 59mDKK 592

Acela Train Guide & FAQs

Are Acela tickets refundable?

If your travel plans have changed, then Acela offers ticket cancellation and refunds. If you have specific questions about refund eligibility, call Amtrak at 1-800-872-7245. You can also modify or cancel your reservation on the Amtrak website. There is no fee if you cancel or change your reservation within 1 hour after booking, but after that a cancellation fee of 20% of the ticket price will apply, plus any price difference if a new ticket is booked.

What is Acela's luggage policy?

While other Amtrak trains offer carry-on and checked baggage services, Acela trains only allow carry-on items. There is no option to check baggage. Overhead bins, luggage racks and space underneath the passenger’s seat are available in each car, which allows travelers to bring 2 personal items up to 25 lbs and 14 x 11 x 7 inches each, and 2 carry-on bags up to 50 lbs and 28 x 22 x 14 inches each.

Are there assigned seats on Acela trains?

No, generally there are no assigned seats on the Acela train. Amtrak offers the ability to book assigned seats for select First Class tickets, but the seats will be automatically assigned to you.

What is Acela First Class?

Whether you’re booking Acela tickets for a short commute or traveling long distance, consider the premier First Class experience. Passengers in First Class enjoy the best amenities, including complimentary dining and beverage service and access to Club Acela lounges in Boston and New York. Each seat includes headrests, adjustable arm and footrests, as well as a complimentary newspaper. Each seat is also equipped with power outlets, WiFi, custom lighting and AC to make your journey even more relaxing and comfortable.

Do Acela trains have WiFi?

Yes, Acela offers WiFi on their trains. Although most trips with Acela will have WiFi as advertised, some trains might not come equipped with WiFi and onboard WiFi can lose its connection in rural areas. We recommend you bring a book or download a movie just to play it safe. Acela WiFi is generally best used for surfing the web, checking emails and chatting with friends; you shouldn’t count on the WiFi to binge watch your favorite show.

Are there power points or USB points on the train?

Yes, there are power points onboard Acela trains. You can generally find one or two sockets per row of seats, so be a good traveller and check if your seat neighbour might want to charge up their devices as well. With the onboard power points, you can charge both a computer and USB devices with a power point USB converter that typically comes with most phones and tablets.

Since Acela might sometimes use replacement train vehicles, not all trips are guaranteed to have power points. We recommend to bring a power bank to charge your phone for all trips over 2 hours, just in case.

What is Acela's schedule?

On a typical day, Acela has 883 scheduled train trips in total. However, the exact departure and arrival times vary depending on the day and route. The best way to find the exact schedule for your trip is to use the search tool on this page.

Can you pick up will call tickets at the station?

No, Acela does not offer will call tickets. You should purchase your tickets online and make sure you have everything you need to board before you arrive at the station.

Do you need an ID to get on the train?

Yes, Acela requires you to present an ID to an agent to be allowed to board the train. Make sure you have identification issued by a government agency that meets the carrier’s requirements. Alternative IDs, such as a college ID, won’t work.

Are there toilets on Acela trains?

Yes, there are bathrooms on Acela trains. The bathrooms are pretty basic and include a toilet, toilet paper and hand sanitizer. Most bathrooms don’t have running water. As you will be using a bathroom on a moving vehicle, please use caution and hold on to a rail at all times.

Are meals or drinks offered during the trip?

Acela offers meal service during your trip with them. If you require a meal with special dietary restrictions, we suggest you contact Acela customer service directly to see if one can be arranged to meet your needs. Acela provides snacks to satisfy your hunger during your travels. Be sure to pack a credit card and some cash in case you get hungry. Don’t worry about being parched while traveling with Acela as they offer a beverage service to make sure you stay hydrated. Though we always recommend bringing a reusable water bottle with you to make sure you have water within easy reach and help reduce unnecessary plastic waste.

Do you have to print your Acela ticket?

Acela does not require a printed ticket to board the train. Instead, an eTicket is sent to you by email when you make your reservation. You can use your smartphone to show this eTicket to the ticketing agent as you board.

Does Acela offer any premium features like extra legroom or movies?

Acela goes the extra distance to deliver premium features to its customers.

Do you find yourself squished in a regular seat or just love having extra room to sprawl out? Well you’re in luck as Acela offers extra legroom seating. Since there is no standard of what extra legroom is, the extra space you get may vary between train lines, but getting extra is always good.