5.0
Pros: I walk with a walker and one gentleman took me to an elevator to get onto the platform to wait for the train. Another gentleman saw that I was slowing down and whisked me away in Washington DC to the front of the building so I could connect with my ride. I felt like a very important person at all times. And although I was alone, I felt very safe. Cons: Email confirming the ticket could advise a new traveler like myself what will happen at each stage. I walked into 30th St. station and Philadelphia not knowing what to do. Tips: The suitcase size considered carry-on fits nicely into the overhead compartment of the Acela train.
5.0
Pros: Train ride was calm and I was asleep for most of the trip so i cant tell anything else. Cons: Na. Tips: The coach and business class is not much different (i took the business to boston and the coach class from boston back), and if you think your gonna sleep for the ride, just go with coach, save some good money.
5.0
Pros: Charging ports. Spacious leather, clean toilet, proximity to catering carriage, spacious overhead lockers, free WiFi which was needed for us as we had an issue with roaming data. Cons: The water font was cloudy. Tips: A really comfie way to travel.
5.0
Pros: Got to walk the national mall and see all the monument. Cons: There was a lot of snow on the national mall.
5.0
Pros: I had so much space in a business class. Cons: That the train arrives on time. Tips: Try to find cheap tickets on Wanderu other than going to Amtrak website.
5.0
Pros: On Time. Cons: Need to improve on announcing the train destination when it comes in and leaving the station. Communication is extremely important in transportation. Tips: Continue to print out the travel destinations because the stops and or the trains number and/location is something time not announced.
5.0
More control of the bags and luggage of the travalers, would make me feel more safe.
4.0
Pros: Staff, fast train, on time. Cons: Wi-Fi was slow. Tips: Yes . Don’t put your carry on in front of other passenger feet. That was an extremely bad experience and cost me lots of money to be uncomfortable for 3.5 hours.
5.0
Pros: Everything was fine, no complains. Cons: Bathroom doors should be fixed properly. They opened sometimes while train is moving. Tips: Acela is really worth it.
5.0
First time on Amtrak in a long time. Surprisingly great and improved.
4.0
Pros: Comfortable seat. Cons: Choice of breakfast.
5.0
Pros: Convenient, timely and comfortable. Cons: Better air control, car was chilly. Tips: Visual listening of next station and eta.
4.0
Pros: I appreciated having a comfortable seat where I could work. Cons: Not anyone's fault, but the broken down train that we helped with passenger pick-up meant that some folks were double-booked for a seat, so I am hopeful that better care of the infrastructure is on the horizon.
4.0
Pros: The seats look and feel old ans expected seats on acela to be betger rhan refular amtrak. Cons: Improve aeat quality. Move the charging ports to rhe middle between rhe front seats aa opposed to feet area below window.