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Official Amtrak Empire Service partner

Wanderu is an official partner of Amtrak Empire Service

Wanderu is the simplest way to book bus and train travel in North America and Europe. We partner with more than 300 bus & train companies around the world to help you search, compare, and find the best travel deals all in one place.

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About Amtrak Empire Service

Amtrak Empire Service is a popular train company offering very affordable ticket options to top travel destinations. You will always find the cheapest Amtrak Empire Service tickets by searching Overall, Amtrak Empire Service serves 219 routes, connecting 16 cities in one country. To cover all these routes Amtrak Empire Service runs an average of 431 trips per day and 6,033 trips per month. These train trips range in price from €9.46 to €110.94 based on a variety of factors.

Contact Amtrak Empire Service

Phone number: US: 1 (800) 872-7245


Amtrak Empire Service train coverage

Daily Trips431

Amtrak Empire Service train amenities

Amtrak Empire Service
Air conditioningAir conditioning
Extra legroomExtra legroom
Loyalty rewardsLoyalty rewards
Power outletPower outlet

What travelers are saying about Amtrak Empire Service

Here’s what Wanderu users who have booked trips with Amtrak Empire Service had to say about their travel experience.

Traveling During COVID-19

“They took COVID safety precautions seriously.”
based on 71 reviews

Onboard Experience

“The WiFi actually worked for the entire trip”
based on 149 reviews
“I’ll travel with them again just for the staff!”
based on 178 reviews
“Really cheap tickets and really good service.”
based on 205 reviews
“The train got there on time.”
based on 201 reviews
“Seats were really comfy and spacious”
based on 205 reviews
“The train was almost suspiciously clean”
based on 212 reviews

Amtrak Empire Service Routes & Network

Amtrak Empire Service’s train network features 219 train routes that connect 16 cities serving 16 stations. On average, Amtrak Empire Service performs about 431 train trips every day. The top cities to which Amtrak Empire Service offers the highest number of daily train service include New York and Rochester.

Top Cities Served by Amtrak Empire Service

CityRouteEarliest trainLatest train
New York317:42 am11:10 pm
Rensselaer257:42 am4:21 am
Buffalo197:42 am1:17 am
Rochester217:42 am10:49 pm
Syracuse227:42 am9:55 pm
Poughkeepsie237:42 am2:58 am
Hudson217:52 am3:41 am
Niagara Falls193:20 pm1:38 am
Rhinebeck188:21 am2:41 am

Top States Served by Amtrak Empire Service

StateCities ServedDaily TripsTop city
New York163813New York

Amtrak Empire Service reviews from Wanderu customers

Overall review score for Amtrak Empire Service

(Based on 241 reviews)

Ratings (Out of 5)










Amtrak Empire Service passenger reviews



10 October 2021- Visiting friends

Rhinebeck to New York

Pros: saved money. Cons: i thought the website was pretty good. Tips: reserve ahead of time.

Pros: saved money. Cons: i thought the website was pretty good. Tips: reserve ahead of time.



4 October 2021- Business

Poughkeepsie to New York

Pros: efficient and pleasant, which is not always the case tight now. Cons: Monitors in Penn Station weren't working so staff had to yell.

Pros: efficient and pleasant, which is not always the case tight now. Cons: Monitors in Penn Station weren't working so staff had to yell.



29 September 2021- Vacation

New York to Rensselaer

Everything was fine.

Everything was fine.



27 September 2021- Visiting friends

New York to Hudson

The train ride was inexpensive, timely, beautifully scenic, and very comfortable. Highly recommend.

The train ride was inexpensive, timely, beautifully scenic, and very comfortable. Highly recommend.



23 September 2021- Visiting family

New York to Buffalo

Pros: I was happy and best luck to Amtrak. Cons: Reduce time so increase speed. Tips: Yes.

Pros: I was happy and best luck to Amtrak. Cons: Reduce time so increase speed. Tips: Yes.

Most popular Amtrak Empire Service routes

The train from New York to Rochester is Amtrak Empire Service’s most popular route. Trips from New York to Buffalo and Poughkeepsie to New York are also highly popular.

Top Amtrak Empire Service routes

RouteDaily TripsDurationPrice
New York to Rochester26h 43m€46
New York to Buffalo28h 10m€58
Poughkeepsie to New York71h 37m€19
New York to Rensselaer72h 33m€31
New York to Rhinebeck71h 43m€20
New York to Syracuse25h 27m€46
New York to Niagara Falls28h 58m€58
New York to Hudson72h 4m€27
New York to Utica24h 20m€46

Amtrak Empire Service Cancellation Policy

All Amtrak Empire Service tickets can be cancelled for a full refund within the first 24 hours after purchase. If more than 24 hours have passed, the cancellation policy and change fee structure for Amtrak bookings depend on the type of fare you purchased:

Saver Fare tickets: A 25% fee applies for any changes. If you cancel the trip, you will receive an eVoucher worth 75% of the original ticket price.

Value Fare tickets: No change fees and fully refundable up to 15 or more days before departure. If cancelled less than 14 days before departure, a 25% cancellation fee applies.

Flexible, Business and Premium Fare tickets: No change fees and fully refundable if cancelled or changed before departure.

Tickets are non-refundable and non-exchangeable after the train has departed, so be sure to make your updates as soon as possible if your travel plans change.

If your Amtrak Empire Service ticket is eligible for change or cancellation, you can do that by calling Amtrak’s customer service phone number at 1 (800) 872-7245. To cancel or change your booking online, simply go to and click on the “Modify Trip” tab in the upper right corner.

Wanderu also offers an affordable trip protection option by Allianz Global Assistance that you can purchase when booking your tickets. In addition to 24-hour assistance during your trip and coverage for lost or damaged baggage, trip protection can help you get your money back in case you need to cancel or change your trip. You can file a claim to have any Amtrak change or cancellation fees reimbursed if you cannot travel due to covered reasons such as illness, extreme weather, or required work shifts.

Amtrak Empire Service Train Guide & FAQs

Do Amtrak Empire Service trains have WiFi?

Yes, Amtrak Empire Service offers WiFi on their trains. Although most trips with Amtrak Empire Service will have WiFi as advertised, some trains might not come equipped with WiFi and onboard WiFi can lose its connection in rural areas. We recommend you bring a book or download a movie just to play it safe. Amtrak Empire Service WiFi is generally best used for surfing the web, checking emails and chatting with friends; you shouldn’t count on the WiFi to binge watch your favorite show.

Are there power points or USB points on the train?

Yes, there are power points onboard Amtrak Empire Service trains. You can generally find one or two sockets per row of seats, so be a good traveller and check if your seat neighbour might want to charge up their devices as well. With the onboard power points, you can charge both a computer and USB devices with a power point USB converter that typically comes with most phones and tablets.

Since Amtrak Empire Service might sometimes use replacement train vehicles, not all trips are guaranteed to have power points. We recommend to bring a power bank to charge your phone for all trips over 2 hours, just in case.

What is Amtrak Empire Service's schedule?

On a typical day, Amtrak Empire Service has 431 scheduled train trips in total. However, the exact departure and arrival times vary depending on the day and route. The best way to find the exact schedule for your trip is to use the search tool on this page.

Can you pick up will call tickets at the station?

No, Amtrak Empire Service does not offer will call tickets. You should purchase your tickets online and make sure you have everything you need to board before you arrive at the station.

Do you need an ID to get on the train?

Yes, Amtrak Empire Service requires you to present an ID to an agent to be allowed to board the train. Make sure you have identification issued by a government agency that meets the carrier’s requirements. Alternative IDs, such as a college ID, won’t work.

What are Amtrak Empire Service’s COVID-19 policies?

Visit our COVID-19 Travel Guide to view the most up-to-date information about Amtrak Empire Service’s cleaning protocols and adjusted ticket change policies during the COVID-19 pandemic.

Are there toilets on Amtrak Empire Service trains?

Yes, there are bathrooms on Amtrak Empire Service trains. The bathrooms are pretty basic and include a toilet, toilet paper and hand sanitizer. Most bathrooms don’t have running water. As you will be using a bathroom on a moving vehicle, please use caution and hold on to a rail at all times.

Are meals or drinks offered during the trip?

Amtrak Empire Service provides snacks to satisfy your hunger during your travels. Be sure to pack a credit card and some cash in case you get hungry.

Do you have to print your Amtrak Empire Service ticket?

Amtrak Empire Service does not require a printed ticket to board the train. Instead, an eTicket is sent to you by email when you make your reservation. You can use your smartphone to show this eTicket to the ticketing agent as you board.

Does Amtrak Empire Service offer any premium features like extra legroom or movies?

Amtrak Empire Service goes the extra distance to deliver premium features to its customers.

Do you find yourself squished in a regular seat or just love having extra room to sprawl out? Well you’re in luck as Amtrak Empire Service offers extra legroom seating. Since there is no standard of what extra legroom is, the extra space you get may vary between train lines, but getting extra is always good.

Cheap Amtrak Empire Service tickets recently found on Wanderu

With 431 Amtrak Empire Service trips per day, there are a lot of great deals to uncover for the bargain hunter and Amtrak Empire Service tickets start at just €9.46. Check out some of the latest and greatest deals snatched up by Wanderu users.