5.0
Pros: The staff was so helpful; we didn't know what all was available in the way of help for us, but they let us know. I left an expensive orthopedic cushion behind; it had my name and phone number and a staff member called me and arranged to drop it off on the return trip so that we could retrieve it. Cons: We were disappointed there was not decaf coffee available in the Cafe Car. Tips: We saw several people bring more than 2 suitcases on board--that should not fall to the conductor to deal with.