5.0
Pros: We had a 30min delay due the initial bus did not have a/c. Worth the wait to get a bus w/ a/c. The man who checked us in, did so in advance, so we could readily board. Also, as I’m having to use a cane, he let me board 1st, so I could get a seat I didn’t have to walk to the back for. Very nice. Cons: Wi-fi access. Tips: Bring a sweater as the a/c can get cold. They warmed it a bit after pit stop.
4.0
Pros: Price, ease. Cons: WiFi did not allow internet access.
2.0
Pros: I like that it was quiet. Cons: As a working professional, I want the wifi to work very well, the wifi of the bus was super slow and in half of the trip it didn't work.
5.0
Pros: The bus was on time and they gave complementary water. There was not alot of noise on the bus as well. Cons: Everything was perfect. Tips: Try to be on time for this bus. They arrive on time and leave on time.
5.0
Pros: provided water, spacious and comfortable seat, good driving, and good communication. Cons: the trip was a little late, but appreciate the good communication about that.
4.0
Pros: Convenience. Cons: Outlet at my seat didn’t work. Need to check and confirm all work and make it known which do and don’t work. Tips: Arrive early to get best pick of seats.
4.0
I would like to complain about the bus driver. During the trip, the driver pulled into a parking lot and told my husband that his phone conversation was distracting him. We felt this was unnecessary and handled in an unprofessional manner.
5.0
Pros: It was safe. Cons: Snacks. Tips: The bus makes one stop and you have 15 min to rest or buy food.
5.0
Pros: On the bus? Had my own seat which was very nice. Driver provided water bottles which was very nice and I needed one! Cons: Needed a shade on my side because the sun was very bright. Tips: Keep the phone conversation quiet and minimal.
2.0
Pros: I like the convenience. Cons: I travel to and from NY monthly. This trip back was a little hectic. I was trying to get on a earlier bus because of the weather and was unable too. I was on the 2.22.26 Sunday 3:30pm to Springfield and the driver was driving reckless, blowing the horn at cars, driving up on cars, switching lanes recklessly, and driving fast. I was scared. I couldn’t even use the bathroom and get back to my seat safely. I understand he was trying to get in front of the weather, however, his driving was reckless and his behavior toward people was rude at times. Tips: NA.
5.0
Pros: The driver was very nice and courteous. He gave us cold bottle water and the bus was clean with an outlet to charge my phone. Tips: This trip to DC drops you right into the heart of the city. If you don't have lots of bags it's the perfect option.
5.0
Pros: Allowed order outlets work on the bus I love that it didn’t smell, and it was very clean. The staff was very polite and helpful. Cons: For my trip, there’s nothing to improve. Tips: Make sure you are on time because the bus do leave on time and on the website it says a certain about hours, but sometimes you can arrive early so just stay on top of that.
