5.0
Pros: Staff personnel was helpful to the needs of all kinds of customers, including bikers with bikes and families with strollers. Cons: I didn't get any help lifting heavy luggage onto the train this time. Since checkin for luggage doesn't apply to Kelso stops, probably having an attendent help put the luggage above the seat could have averted the pile-up of luggage and bikes and strollers, because most passengers didn't seem to use the overhead areas for luggage enough. Too much luggage pile-up in front and back of the train car. Tips: Pack your own protein and coffee thermos if the food car is further away from the seating. Tasty cheeseburger though!