5.0
Pros: It was a smooth ride, the bus was clean for the most part, and the passengers were respectful of each other's space. The "check-in" process was fast and conductors ensured that we left on time. Cons: The bathrooms could be cleaner and working properly (e.g. the door handle was broken). There was one concerning moment when the conductor said on the phone that the bus was not locking properly. Tips: Bring your own water as they do not offer a complimentary bottle as other bus companies do.
1.0
Horrible it doesn’t say anywhere that it makes a stop at Delaware at Baltimore and Silver springs
4.0
Pros: The boarding of the bus was efficient . Cons: The driver occupied both the passenger side and the driver side front row making four seats unavailable for paying customers. Tips: Arrive early.
5.0
Pros: The driver. Cons: Maybe a bit bigger toilet. Tips: Make sure to use the bathroom beforehand.
4.0
Pros: The chairs was so comfortable. Cons: I have no idea. Tips: No.
1.0
Pros: Nothing to like. Cons: Bus driver should let passengers know why bus delayed one hour. Tips: No.
5.0
Arrived an hour late from DC to NYC but cant complain because that was rush hour everything was great.
5.0
Pros: Comfortable and safe. Cons: N/A. Tips: Use this service !
3.0
Pros: The price. But honestly, had I understood I'd need to transfer TWICE I would've bought a more expensive ticket with fewer transfer. Cons: More comfortable seats. Clearer indication that a trip from NYC to DC would require two separate transfers, not one. Some kind of mask mandate. And enforcement of a regulation asking travellers to stay off their cell phones and/or keep conversations quiet. Tips: Bring a mask and noise-cancelling headphones and check your ticket carefully.
5.0
Pros: The fact that I felt safe. Cons: The interaction cause if someone is traveling for the first time you could announce every station and tell what’s coming after it would be easier for us. Tips: Bring your snacks and enjoy your trip.
4.0
Add electrical plug. USB are not enough. Internet was good. And the toilets too were clean.
5.0
Pros: Bus on time. Tips: Arrive on time.