1.0
Check engine light went on, so we had to switch buses. Added an hour to an already long, late trip. This happens all the time in the bus, and it is very frustrating.
5.0
Pros: Staff was very kind and bus was clean and spacious. Cons: Had a great overall experience given first time on an overnight bus. Tips: NA.
5.0
Pros: Driver was fantastic; she clearly loved her job. Cons: N/A.
3.0
Driver or staff should be soft spoken and not rude. Driver for this trip was very rude. Phone use was prohibited. Did not allow me to get a water bottle before boarding the bus.
3.0
Pros: No wifi on the bus very inconvenient. Cons: Only for the wifi.
1.0
Pros: Nothing. Cons: Better busses that don’t break. Tips: Pack food and water and buy the insurance for reimbursement.
5.0
Pros: The driver was very professional and helpful. He was also very nice. Cons: Not much from my view.
4.0
Pros: It was very enjoyable. Cons: Everything was fine. Tips: No.
5.0
Pros: On time. Cons: Lowering the ticket price.
5.0
Pros: i liked the politeness of the driver and the rules that were set. Cons: how comfortable the seats are can improve. Tips: arrive 20 minutes early.
5.0
Bus was on time and bus driver was very organized and on top of it.
5.0
Pros: The trip was wonderful and the driver very professional. We got to the NYC twenty minutes before the scheduled time. Cons: The seat was not relaxing. The legroom was poor. Tips: N/A.
3.0
A person in the bus had no passeport/ID card on him to cross the boarders. We stayed for a long time there before being able to continue our trip (without him). So improvement could be to make sure every one has the documents before they could get in the bus.
2.0
Cons: Seat assigning, temperature on the bus ( the front was cold while the back was overheating). Tips: Watch out for stops and changing bus! We had to wait 1h30 outside because the office was closed for the next bus in the snow. Definitely not worth the discount. There’s also no assigned seats so we couldn’t seat together and a lot of people put their bags no the seat and pretend to sleep to avoid anyone seating next to them.