4.0
Pros: I enjoyed the ride on the bus and was actually able to sleep most of the way. I didn't realize we were going to actually make a rest stop.But that was good.I didn't calculate that in the timing. Cons: The bus should be on time or notify passengers ahead of time that the bus will be late. I arrived forty minutes earlier and I was told the bus wasn't coming until eight o'clock. So now I have to sit in this waiting room for almost two hours before the next bus comes. There seems to be no set location for where your bus is to board. It seems a little chaotic.Everyone is asking for their bus and where it is. I didn't notice any signs. Especially when the buses are not part with the front facing you. You see the side in the back of the bus. And there are no destination signs that are visible to know that. That is your bus other than people yelling out. Who work there? Where your bus is? However, if you miss that announcement, you're frantic, trying to figure out where your bus is. And ask in the question over and over again. People who buy tickets online.I am not sure if they notify you that you have to actually go into the ticket office and get another ticket and you cannot use the printed copy that you printed offline. Tips: Make sure you can board your ticket with just the printed version. On my trip to Baltimore.I had to get a printed ticket.Then go into the office and they give me a subsequent ticket to get on the bus. On my way back home I did not need to get a subsequent ticket.I only need to show them the paper with the q.R code on it and I was able to board the bus.
3.0
Pros: on time. Cons: When arrive to NYC, driver let customer off bus but did not let customer get luggage and drive off. I ran after the bus driving for 2 blocks in traffic to catch him and get my luggage. Not kidding. Very dangerous to leave customer without letting them get their luggage. Tips: return bus from Albany will pick up across street from 259 center ave. Not at 259 center ave side.
5.0
Pros: smooth ride. Cons: be on time as much as possible.
3.0
Pros: The bus itself had no mechanical issues that prevented it from driving. We stopped at a recently renovated Delaware rest stop. Cons: No wifi and none of the outlets worked. Also, the outlets are just for USB-A cords so it would limit what could be charged, even if they worked. Never used the restroom but overheard someone saying that there was no toilet paper. Communication between the driver and passengers was very difficult and at times contentious. His voice was incredibly hoarse and he spoke very little English. We sat for almost 30 minutes while the driver tried in vain to find who had gotten on at the last stop. When he finally figured it out, there was a problem because the woman's phone had died and, as previously stated, the outlets didn't work. Tips: Bring a good power bank. Try to use the bathroom only when you stop. Bring a printed ticket if you think your phone might die. Ultimately, this is the cheapest bus ticket to NYC from Richmond and back. Know that what you're getting into is about what you might expect.
1.0
Pros: Nothing. Cons: Hospitality and promptness in breaks. Tips: You het what you buy.
4.0
Pros: Fast. Cons: No tissue or water in toilet. Tips: Don’t use toilet. If urgent then bring bath tissue.
2.0
Don’t over book tickets. I bought 4 tickets and used 3 seats my youngest ride in my lap the entire time because there wasn’t enough seats
3.0
Pros: Cost of each trip. Cons: The amenities and the the bus itself.
3.0
Pros: Gets me to the city anytime of the day. Cons: Everytime they give me a discount to my email I can’t use it when checking out on the app please improve on that. Tips: Book early and get there early for better seats.
1.0
Pros: Get got me to Richmond. Cons: The buses need to be clean the seats need to be fixed instead of being ripped up. It needs air on the bus so u can be comfortable on bus. Tips: Na.
