4.0
Pros: Unlike on the way down there wasn't a 1.5 hour delay just a slow down between Philly and Trenton. Cons: The transfer to a smaller train was and inconvenience since I have a heart issue and walk with a cane. The smaller train was further down the platform and the train from Wilmington was a few minutes late due to the slowdown. Tips: Book a train with no transfers.
5.0
Pros: The conductors were very friendly and helpful. Cons: Transfer in New Haven. Tips: If leaving Windsor or Hartford to go past New York make sure you book a train that does not transfer in New Haven. Also if you are handicap make sure you arrange for reserve seating when you get your ticket.