5.0
Pros: Comfortable and uneventful. Cons: Ask passengers to minimize phone conversations.
2.0
Pros: It was ok. Cons: Our trip had two stops to make, on the first stop I looked at the window and noticed that my bag was outside of the bus!! on the ground!! and no one said a thing! I got out fast and took my bag with me instead of putting it back with other bags/luggage. We were supposed to arrive at 2:45pm, however, we arrived around 5pm!! Tips: Please be careful about your luggage! Keep an eye on it especially if your bus is going to make more than 1 stop!
1.0
Pros: Made it on time. Cons: Driver was reckless at times and was very rude, even cussed out and threatened a customer just for putting their bag on the bus without telling him their final destination. Seemed like he was on drugs.
2.0
Cons: You need to come up with a system so my bag does not get taken out at the wrong stop. I had to get back on the bus and drive back to Bethesda and thankfully my bag was still there on the street corner!! Why couldn’t you put a colored sticker on each bag? Tips: If you get off at a second stop watch the baggage coming out at the first stop to ensure yours doesn’t get left at the wrong stop!
1.0
Pros: Comfortable bus. Cons: We received the wrong pickup point via email. After a call with customer service they said the point was moved months ago. We did not receive an email about this. The bus waited for us and we got eventually on the bus. The staff (busdriver) was really rude. Tips: Don't trust the pickuppoint and times in the email.
5.0
Pros: Smooth ride. Cons: Can’t control the traffic, my only complaint was arriving later than expected.
3.0
Pros: Bus was clean and the seats were comfortable. Cons: It was disappointing to be informed by the driver that I will not be dropped off at my desired destination which I paid for and confirmed on my ticket.
1.0
Pros: it was on time. Cons: it smelled really bad when i entered, the bathroom light was not working and the bathroom door was hard to use, the bus took extra 2 hours bc of poor condition of the vehicle.
5.0
A better sign for the pick up location
5.0
Pros: I had missed s previous bus and had to buy a last minute ticket and was not aware that th Washington deluxe still travelled to Brooklyn, I was surprised but happy because I was already tired from the days events that led to missing f the bus so I was happy to cut out the hassle of the train from the city and was very please to be close to my destination. Cons: Nothing I noticed. Tips: Just travel sand enjoy the ride.
1.0
Cons: Being in time Pick me up from the earlier agreed pick up location when i booked the ticked More pre prepared. Tips: Not to use it under any circumstances.