4.0
The air conditioning in the bus was VERY cold making the trip a bit uncomfortable. There is no need for air conditioning when the weather is not hot and humid. It was cool outside. The vent over my seat could not be closed so there were cold drafts throughout the trip. There should always be a way for passengers to avoid the air conditioning if it has to be on. Not everybody likes air flowing during the trip.
5.0
Pros: This was my first experience taking the bus and it was a great experience ! Tips: For the first time travels these things will be helpful to know: 1. This is an express bus trip that won’t make any stops for food or drinks. 2. Your confirmation number and your First and last name will be your good to ride the bus. 3. Be prompt on being at your bus stop as it leaves right on time. 4. Make sure to bring a warm clothes for the bus as it gets pretty cold!
5.0
Pros: Very well. Cons: The 3rd party party (for booking the trips) told that ticket be required for boarding. But the the 3rd party just provided booking confirmation. The staff on bus could not find my name on the list of passengers. But the staff accepted my confirmation number and allowed me to board, though. This communication discrepancy should be fixed. Tips: N/A.
5.0
Pros: The drivers were excellent, safe driving, timely communication - very much appreciated! Cons: The bus was kind of old. The feet/leg support had only 1 position - down almost on the floor, which defeats the purpose. On newer buses you can set the leg support height in 2-3 positions from way up to lower. Very needed! for longer trips 2+ hrs. There was basically no overhead space for smaller luggage. Wi-Fi connection was so slow that the pages were NOT loading. I had to disconnect. Fix it!
4.0
Pros: Convenient. Cons: I did not see any place to charge my phone. Tips: Bring headphones. Some passengers did not have headphones and it was annoying.
5.0
Pros: Was so much quieter than the train. So easy getting on at Alewife in Cambridge.- bus was clean, got in early. Would definitely use again. Cons: Seat reclining. I thought I read there was WiFi on these buses but I didn’t see any signs about it or anything.
5.0
Pros: Memorable. Cons: Nothing for now. Tips: Use wanderiu bus service for your trip.
5.0
Pros: The drive was so good and the driver communicated very well. The bus was clean and the ride was so smooth. Cons: The WiFi works in some buses and don’t work in others.
5.0
Pros: Being able to spend time with my family and being able to relax. Cons: Can think of anything. Tips: No.
5.0
Pros: It was simple. Cons: Air conditioning. Tips: NA.
4.0
Pros: I love that it dropped me off in Newton! Cons: On-time arrival.
3.0
Bus Driver needs to do "things the way they are supposed to be done" as he said after the huge catastrophe. Did not check our names off the list until there was a problem with not enough seats on the bus. This led to a 30+ min delay with many people being kicked off the bus after the bus driver originally letting them on the bus and said that they were on the right bus.
4.0
Pros: The driver was an excellent driver, the bus seats need cleaning very serious cleaning. Passengers were my issues but it not the fault of the bus. Cons: Clean the seats. Tips: Travelers need to be mindful that others are also traveling like chewing loudly or having a child cried the entire trip.
