5.0
Pros: The driver made me feel safe because he seemed contientious. Traffic was congested in NYC, but being late wasn't the drivers fault. Cons: Your outlets to charge a cell phone needs to be updated to either plug-in outlets or ones that work for both Android and iPhone. The current ones ae too big fo Android phones, and are sized for iPhones.
5.0
Pros: The first leg from Amherst to Hartford was pleasant. It got crowded from Hartford to NYC . Driver could be friendlier. Saw no signs of COVID precautions. Cons: On trip from Hartford to NYC, there was a passenger spread across two seats as people were scrambling; the driver should have walked back through the entire bus to make sure everyone complied with his verbal i instructions of not to occupy two seats. Tips: Bring snacks; not enough time to run to store as the bus stops; the drivers wait for no one, So make sure you inform them if you leave the bus area.
4.0
Pros: It was easy and the buses were on time. Cons: I wish to have a better connection of buses at Springfield, MA. I had to wait for 2 hrs.
5.0
Pros: Fast and easy. Cons: Due to traffic, always at least 15 minutes late - would prefer if the ETA was more accurate.