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4.8 Rating

5k Reviews

4.5 Rating

4.8k Reviews

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About Amtrak Keystone Service

The Keystone Service is Amtrak’s daily train service that travels between New York and Harrisburg, PA. As the name suggests, this is the primary train route that serves the state of Pennsylvania and connects it to New York City, as well as several cities across New Jersey. On a regular one-way trip, the train covers around 195 miles and passes through 19 cities, including Newark, Lancaster and Philadelphia. Depending on the departure point and destination, ticket prices for the Keystone Service vary from MX$105.12 to MX$3,469.00.

The Keystone Service started running in 1972. Since then, it has become Amtrak’s fifth-busiest route, transporting over 1.4 million passengers per year. The route is also famous for its high-speed rail portions that allow the train to reach a maximum speed of 125 mph.

Contact Amtrak Keystone Service

Phone number: US: 1 (800) 872-7245

Online support: Amtrak Keystone Service website

 #5 Best Train Line in the United States
 #5 Best Train Line in the United States

Amtrak Keystone Service Amenities

Air conditioningAir conditioning
ToiletToilet
Extra legroomExtra legroom
Loyalty rewardsLoyalty rewards
Power pointPower point
WiFiWiFi

Quickview

Amtrak Keystone Service train coverage

Daily Trips1,535
stations21
cities19
countries1

What travelers are saying about Amtrak Keystone Service

Here’s what Wanderu users who have booked trips with Amtrak Keystone Service had to say about their travel experience.

Traveling During COVID-19

“They took COVID safety precautions seriously.”
based on 597 reviews

Onboard Experience

“The WiFi actually worked for the entire trip”
based on 596 reviews
“I’ll travel with them again just for the staff!”
based on 770 reviews
“Really cheap tickets and really good service.”
based on 848 reviews
“The train got there on time.”
based on 896 reviews
“Seats were really comfy and spacious”
based on 887 reviews
“The train was almost suspiciously clean”
based on 873 reviews

Amtrak Keystone Service reviews from Wanderu customers

Overall review score for Amtrak Keystone Service

(Based on 971 reviews)

4.7
Ratings (Out of 5)
Comfort

4.5

Timeliness

4.8

Staff

4.4

Value

3.9

Condition

4.6

Amtrak Keystone Service passenger reviews

5.0

Bernadine

7 July 2026- Visiting family

Philadelphia to New York

The travel was very good 👍. The comfort of traveling spacious seats.

5.0

Monalisa

2 July 2026- Solo travel

New York to Philadelphia

Pros: The price was right. Cons: Cleanliness of the seating areas and more air conditioning. Also, the announcements in the car almost broke my eardrum! Tips: Shop Wanderlu.

4.0

Frank

29 June 2026- Vacation

New York to Philadelphia

Pros: As a first timer this was so easy and very comfortable. Cons: Waiting area. Tips: Planning on traveling this is the best choice.

5.0

Toneisha

13 June 2026- Visiting family

Philadelphia to New York

Pros: Leaving from 30th St. to Penn Station is always a pleasure especially in 30th St. they’re very kind and very nice there arrived on time. It was a great ride. Cons: I guess I would say better ways to pay for your ticket like I had to rush to deposit money into my account to buy the ticket. I wish there was a a stand or a place. I could pay cash if I needed to, but I do understand, but the value you guys have on the chips moneywise is amazing. Tips: Just be on time some of the issues that I acquired coming back from New York to Philadelphia was issued with Amtrak not this site.

5.0

IRINA

12 June 2026- Visiting friends

Philadelphia to New York

Pros: Very fast and quiet in the quiet car! Cons: Long lines on boarding, start boarding earlier than last 5 min. Tips: Check out the quiet car if you like a quiet relaxed trip.

Amtrak Keystone Service Routes & Network

Amtrak Keystone Service’s train network features 333 train routes that connect 19 cities serving 21 stations. On average, Amtrak Keystone Service performs about 1535 train trips every day. The top cities to which Amtrak Keystone Service offers the highest number of daily train service include Lancaster and Harrisburg.

Top Cities Served by Amtrak Keystone Service

CityRouteEarliest trainLatest train
Philadelphia184:14 am3:58 am
New York194:17 am3:40 am
Harrisburg89:10 am3:42 am
Lancaster79:00 am2:55 am
Newark89:00 am3:58 am
Paoli79:00 am2:18 am
Exton69:00 am2:18 am
Ardmore109:00 am2:05 am
Trenton74:14 am3:58 am

Most popular Amtrak Keystone Service routes

The train from Lancaster to Harrisburg is Amtrak Keystone Service’s most popular route. Trips from Harrisburg to New York and Lancaster to New York are also highly popular.

Top Amtrak Keystone Service routes

RouteDaily TripsDurationPrice
Lancaster to Harrisburg110h 35mMX$228
Harrisburg to New York113h 26mMX$1,051
Lancaster to New York112h 52mMX$981
Philadelphia to Newark121h 4mMX$193
Exton to Philadelphia100h 36mMX$228
Philadelphia to Lancaster111h 11mMX$385
Paoli to New York112h 8mMX$508
Philadelphia to New York121h 24mMX$193
Philadelphia to Harrisburg101h 49mMX$648

Amtrak Keystone Service Cancellation Policy

All Amtrak Keystone Service tickets can be cancelled for a full refund within the first 24 hours after purchase. If more than 24 hours have passed, the cancellation policy and change fee structure for Amtrak bookings depend on the type of fare you purchased:

Saver Fare tickets: A 25% fee applies for any changes. If you cancel the trip, you will receive an eVoucher worth 75% of the original ticket price.

Value Fare tickets: No change fees and fully refundable up to 15 or more days before departure. If cancelled less than 14 days before departure, a 25% cancellation fee applies.

Flexible, Business and Premium Fare tickets: No change fees and fully refundable if cancelled or changed before departure.

Tickets are non-refundable and non-exchangeable after the train has departed, so be sure to make your updates as soon as possible if your travel plans change.

If your Amtrak Keystone Service ticket is eligible for change or cancellation, you can do that by calling Amtrak’s customer service phone number at 1 (800) 872-7245. To cancel or change your booking online, simply go to www.amtrak.com and click on the “Modify Trip” tab in the upper right corner.

Wanderu also offers an affordable trip protection option by Allianz Global Assistance that you can purchase when booking your tickets. In addition to 24-hour assistance during your trip and coverage for lost or damaged baggage, trip protection can help you get your money back in case you need to cancel or change your trip. You can file a claim to have any Amtrak change or cancellation fees reimbursed if you cannot travel due to covered reasons such as illness, extreme weather, or required work shifts.

Amtrak Keystone Service Baggage Policy

Amtrak Keystone Service Train Guide & FAQs

Yes, Amtrak Keystone Service offers WiFi on their trains. Although most trips with Amtrak Keystone Service will have WiFi as advertised, some trains might not come equipped with WiFi and onboard WiFi can lose its connection in rural areas. We recommend you bring a book or download a movie just to play it safe. Amtrak Keystone Service WiFi is generally best used for surfing the web, checking emails and chatting with friends; you shouldn’t count on the WiFi to binge-watch your favorite show.

Yes, there are power outlets onboard Amtrak Keystone Service trains. You can generally find one or two sockets per row of seats, so be a good traveller and check if your seat neighbor might want to charge up their devices as well. With the onboard power outlets, you can charge both a computer and USB devices with a USB power adapter that typically comes with most phones and tablets.

Since Amtrak Keystone Service might sometimes use replacement train vehicles, not all trips are guaranteed to have power points. We recommend to bring a power bank to charge your phone for all trips over 2 hours, just in case.

On a typical day, Amtrak Keystone Service has 1535 scheduled train trips in total. However, the exact departure and arrival times vary depending on the day and route. The best way to find the exact schedule for your trip is to use the search tool on this page.

No, Amtrak Keystone Service does not offer will call tickets. You should purchase your tickets online and make sure you have everything you need to board before you arrive at the station.

Yes, Amtrak Keystone Service requires you to present an ID to an agent to be allowed to board the train. Make sure you have identification issued by a government agency that meets the carrier’s requirements. Alternative IDs, such as a college ID, won’t work.

Yes, there are bathrooms on Amtrak Keystone Service trains. The bathrooms are pretty basic and include a toilet, toilet paper and hand sanitizer. Most bathrooms don’t have running water. As you will be using a bathroom on a moving vehicle, please use caution and hold on to a rail at all times.

Amtrak Keystone Service does not offer meals or beverages onboard. We recommend you bring a drink and some snacks for your trip. We also suggest packing a reusable water bottle with you to reduce your impact on the environment. However, note that most trains do not allow you to bring your own alcoholic drinks.

Amtrak Keystone Service does not require a printed ticket to board the train. Instead, an eTicket is sent to you by email when you make your reservation. You can use your smartphone to show this eTicket to the ticketing agent as you board.

Amtrak Keystone Service goes the extra distance to deliver premium features to its customers.

Do you find yourself squished in a regular seat or just love having extra room to sprawl out? Well you’re in luck as Amtrak Keystone Service offers extra legroom seating. Since there is no standard of what extra legroom is, the extra space you get may vary between train lines, but getting extra is always good.

Yes, Amtrak Keystone Service allows minors 13-16 years of age to travel unaccompanied, with restrictions. Children aged 12 and under must travel with another person who is at least 18 years old.

Tickets for unaccompanied minors cannot be booked online and must be booked by calling Amtrak at +1 (800) 872-7245.

Cheap Amtrak Keystone Service tickets recently found on Wanderu

With 1,535 Amtrak Keystone Service trips per day, there are a lot of great deals to uncover for the bargain hunter and Amtrak Keystone Service tickets start at just MX$105.12. Check out some of the latest and greatest deals snatched up by Wanderu users.

How do I get the best deal on Amtrak Keystone Service tickets?

Wanderu is the best place to score cheap Amtrak Keystone Service tickets. Wanderu offers the lowest available fares every day and charges no extra booking fees. Plus, you can compare Amtrak Keystone Service prices with trips offered by other train companies to be sure you’re getting the best deal on your tickets!

Pro travelers know that booking your ticket well in advance is key to finding the lowest price. Ticket prices normally go up the closer you get to the travel date, so don’t miss out on a good deal when you see one. If you can be flexible with your travel date, you can also get cheap tickets by traveling on weekdays instead of weekends.

When you’re ready to book, type your departure city and destination city in the search bar above, select your travel date, and let Wanderu work its magic to show you all of the best bus and train ticket prices available for your trip. Pick the ticket that’s best for your budget, schedule, and preferences, and complete the booking right on Wanderu to secure your great deal.

More transportation options

Top Amtrak Keystone Service Routes

Top Amtrak Keystone Service Destinations

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