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About Amtrak Keystone Service

The Keystone Service is Amtrak’s daily train service that travels between New York and Harrisburg, PA. As the name suggests, this is the primary train route that serves the state of Pennsylvania and connects it to New York City, as well as several cities across New Jersey. On a regular one-way trip, the train covers around 195 miles and passes through 18 cities, including Newark, Lancaster and Philadelphia. Depending on the departure point and destination, ticket prices for the Keystone Service vary from $9.50 to $128.00.

The Keystone Service started running in 1972. Since then, it has become Amtrak’s fifth-busiest route, transporting over 1.4 million passengers per year. The route is also famous for its high-speed rail portions that allow the train to reach a maximum speed of 125 mph.

Contact Amtrak Keystone Service

Phone number: US: 1 (800) 872-7245
 #5 Best Train Line in the United States
 #5 Best Train Line in the United States

Amtrak Keystone Service Amenities

Air conditioningAir conditioning
RestroomRestroom
Extra legroomExtra legroom
Loyalty rewardsLoyalty rewards
Power outletPower outlet
WiFiWiFi

Quickview

Amtrak Keystone Service train coverage

Daily Trips876
stations20
cities18
countries1

What travelers are saying about Amtrak Keystone Service

Here’s what Wanderu users who have booked trips with Amtrak Keystone Service had to say about their travel experience.

Traveling During COVID-19

“They took COVID safety precautions seriously.”
based on 316 reviews

Onboard Experience

“The WiFi actually worked for the entire trip”
based on 285 reviews
“I’ll travel with them again just for the staff!”
based on 398 reviews
“Really cheap tickets and really good service.”
based on 427 reviews
“The train got there on time.”
based on 462 reviews
“Seats were really comfy and spacious”
based on 445 reviews
“The train was almost suspiciously clean”
based on 449 reviews

Amtrak Keystone Service reviews from Wanderu customers

Overall review score for Amtrak Keystone Service

(Based on 501 reviews)

4.7
Ratings (Out of 5)
Comfort

4.5

Timeliness

4.9

Staff

4.4

Value

3.8

Condition

4.6

Amtrak Keystone Service passenger reviews

5.0

Betty

September 25, 2022- Visiting family

Harrisburg to New York

Pros: I didn’t have to drive ! Convenient!! Cons: The parking to get in the train was my only problem.. didn’t feel safe where I had to park and walk.

Pros: I didn’t have to drive ! Convenient!! Cons: The parking to get in the train was my only problem.. didn’t feel safe where I had to park and walk.

4.0

True

September 24, 2022- Solo travel

New York to Philadelphia

Pros: On time and orderly - appreciated the desk and outlets. Cons: More prominent armrests and WiFi working! Tips: Get there early - first call for seats was about 20 minutes before the trip.

Pros: On time and orderly - appreciated the desk and outlets. Cons: More prominent armrests and WiFi working! Tips: Get there early - first call for seats was about 20 minutes before the trip.

3.0

George

September 21, 2022- Business

New York to Lancaster

Pros: Getting there. Cons: Seat was not very comfortable. And one of the was riding backwards!! Tips: Tell them part of the trip may be riding backwards part of the time - there quite a few folks that are not comfortable riding backwards.

Pros: Getting there. Cons: Seat was not very comfortable. And one of the was riding backwards!! Tips: Tell them part of the trip may be riding backwards part of the time - there quite a few folks that are not comfortable riding backwards.

5.0

Leah

September 20, 2022- Business

Lancaster to Philadelphia

Pros: Very efficient way to get from Lancaster to Philadelphia. I'll never drive to the airport again! Cons: . Tips: .

Pros: Very efficient way to get from Lancaster to Philadelphia. I'll never drive to the airport again! Cons: . Tips: .

5.0

Stella

September 19, 2022- Vacation

New York to Harrisburg

Pros: Excellent customer service. Cons: Continue the good service. Tips: Always patronize.

Pros: Excellent customer service. Cons: Continue the good service. Tips: Always patronize.

Amtrak Keystone Service Routes & Network

Amtrak Keystone Service’s train network features 365 train routes that connect 18 cities serving 20 stations. On average, Amtrak Keystone Service performs about 876 train trips every day. The top cities to which Amtrak Keystone Service offers the highest number of daily train service include Philadelphia and Middletown.

Top Cities Served by Amtrak Keystone Service

CityRouteEarliest trainLatest train
Philadelphia184:11 am3:58 am
New York209:00 am2:14 am
Harrisburg44:12 am3:48 am
Lancaster49:00 am3:48 am
Newark69:00 am3:32 am
Paoli29:00 am3:11 am
Exton29:00 am3:24 am
Ardmore29:00 am2:59 am
Middletown24:12 am3:48 am

Most popular Amtrak Keystone Service routes

The train from Philadelphia to Middletown is Amtrak Keystone Service’s most popular route. Trips from Lancaster to Harrisburg and Paoli to New York are also highly popular.

Top Amtrak Keystone Service routes

RouteDaily TripsDurationPrice
Philadelphia to Middletown81h 36m$32
Lancaster to Harrisburg70h 38m$12
Paoli to New York92h 7m$50
Philadelphia to Newark101h 3m$19
New York to Lancaster82h 50m$50
Philadelphia to Harrisburg101h 51m$35
Harrisburg to New York93h 26m$50
New York to Philadelphia101h 21m$19
Philadelphia to Lancaster101h 11m$21

Amtrak Keystone Service Cancellation Policy

All Amtrak Keystone Service tickets can be cancelled for a full refund within the first 24 hours after purchase. If more than 24 hours have passed, the cancellation policy and change fee structure for Amtrak bookings depend on the type of fare you purchased:

Saver Fare tickets: A 25% fee applies for any changes. If you cancel the trip, you will receive an eVoucher worth 75% of the original ticket price.

Value Fare tickets: No change fees and fully refundable up to 15 or more days before departure. If cancelled less than 14 days before departure, a 25% cancellation fee applies.

Flexible, Business and Premium Fare tickets: No change fees and fully refundable if cancelled or changed before departure.

Tickets are non-refundable and non-exchangeable after the train has departed, so be sure to make your updates as soon as possible if your travel plans change.

If your Amtrak Keystone Service ticket is eligible for change or cancellation, you can do that by calling Amtrak’s customer service phone number at 1 (800) 872-7245. To cancel or change your booking online, simply go to www.amtrak.com and click on the “Modify Trip” tab in the upper right corner.

Wanderu also offers an affordable trip protection option by Allianz Global Assistance that you can purchase when booking your tickets. In addition to 24-hour assistance during your trip and coverage for lost or damaged baggage, trip protection can help you get your money back in case you need to cancel or change your trip. You can file a claim to have any Amtrak change or cancellation fees reimbursed if you cannot travel due to covered reasons such as illness, extreme weather, or required work shifts.

Amtrak Keystone Service Train Guide & FAQs

Do Amtrak Keystone Service trains have WiFi?

Yes, Amtrak Keystone Service offers WiFi on their trains. Although most trips with Amtrak Keystone Service will have WiFi as advertised, some trains might not come equipped with WiFi and onboard WiFi can lose its connection in rural areas. We recommend you bring a book or download a movie just to play it safe. Amtrak Keystone Service WiFi is generally best used for surfing the web, checking emails and chatting with friends; you shouldn’t count on the WiFi to binge watch your favorite show.

Are there power outlets or USB plugs on the train?

Yes, there are power outlets onboard Amtrak Keystone Service trains. You can generally find one or two sockets per row of seats, so be a good traveller and check if your seat neighbor might want to charge up their devices as well. With the onboard power outlets, you can charge both a computer and USB devices with a USB power adapter that typically comes with most phones and tablets.

Since Amtrak Keystone Service might sometimes use replacement train vehicles, not all trips are guaranteed to have power points. We recommend to bring a power bank to charge your phone for all trips over 2 hours, just in case.

What is Amtrak Keystone Service's schedule?

On a typical day, Amtrak Keystone Service has 876 scheduled train trips in total. However, the exact departure and arrival times vary depending on the day and route. The best way to find the exact schedule for your trip is to use the search tool on this page.

Can you pick up will call tickets at the station?

No, Amtrak Keystone Service does not offer will call tickets. You should purchase your tickets online and make sure you have everything you need to board before you arrive at the station.

Do you need an ID to get on the train?

Yes, Amtrak Keystone Service requires you to present an ID to an agent to be allowed to board the train. Make sure you have identification issued by a government agency that meets the carrier’s requirements. Alternative IDs, such as a college ID, won’t work.

What are Amtrak Keystone Service’s COVID-19 policies?

Visit our COVID-19 Travel Guide to view the most up-to-date information about Amtrak Keystone Service’s cleaning protocols and adjusted ticket change policies during the COVID-19 pandemic.

Are there bathrooms on Amtrak Keystone Service trains?

Yes, there are bathrooms on Amtrak Keystone Service trains. The bathrooms are pretty basic and include a toilet, toilet paper and hand sanitizer. Most bathrooms don’t have running water. As you will be using a bathroom on a moving vehicle, please use caution and hold on to a rail at all times.

Are meals or beverages available?

Amtrak Keystone Service does not offer meals or beverages onboard. We recommend you bring a drink and some snacks for your trip. We also suggest packing a reusable water bottle with you to reduce your impact on the environment. However, note that most trains do not allow you to bring your own alcoholic drinks.

Do you have to print your Amtrak Keystone Service ticket?

Amtrak Keystone Service does not require a printed ticket to board the train. Instead, an eTicket is sent to you by email when you make your reservation. You can use your smartphone to show this eTicket to the ticketing agent as you board.

Does Amtrak Keystone Service offer any premium features like extra legroom or movies?

Amtrak Keystone Service goes the extra distance to deliver premium features to its customers.

Do you find yourself squished in a regular seat or just love having extra room to sprawl out? Well you’re in luck as Amtrak Keystone Service offers extra legroom seating. Since there is no standard of what extra legroom is, the extra space you get may vary between train lines, but getting extra is always good.

Cheap Amtrak Keystone Service tickets recently found on Wanderu

With 876 Amtrak Keystone Service trips per day, there are a lot of great deals to uncover for the bargain hunter and Amtrak Keystone Service tickets start at just $9.50. Check out some of the latest and greatest deals snatched up by Wanderu users.

How do I get the best deal on Amtrak Keystone Service tickets?

Wanderu is the best place to score cheap Amtrak Keystone Service tickets. Wanderu offers the lowest available fares every day and charges no extra booking fees. Plus, you can compare Amtrak Keystone Service prices with trips offered by other train companies to be sure you’re getting the best deal on your tickets!

Pro travelers know that booking your ticket well in advance is key to finding the lowest price. Ticket prices normally go up the closer you get to the travel date, so don’t miss out on a good deal when you see one. If you can be flexible with your travel date, you can also get cheap tickets by traveling on weekdays instead of weekends.

When you’re ready to book, type your departure city and destination city in the search bar above, select your travel date, and let Wanderu work its magic to show you all of the best bus and train ticket prices available for your trip. Pick the ticket that’s best for your budget, schedule, and preferences, and complete the booking right on Wanderu to secure your great deal.

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