Wanderu.com has adopted a set of information management guidelines, which serve as the basis for our customer and advertiser relationships. These guidelines disclose the privacy policies that apply to our websites, mobile applications, email and other types of messaging, as well as social media accounts (“Wanderu Channels”). By using the Wanderu Channels you agree to be bound by the terms of this policy.
These guidelines have been developed with the recognition that Internet technologies are rapidly evolving, and that underlying business models are still not established. Accordingly, guidelines are subject to change. Any such changes will be posted on this page.
Wanderu.com is not responsible for the content or the privacy policies of websites to which it may link.
Personal data you provide us:
Wanderu collects and uses information that you provide us. If you make a reservation through one or more of the Wanderu Channels personal data may be needed to facilitate the reservation. Personal data that may be collected related to a reservation may include your name, the names of one or more people that will be using the travel services reserved and/or the name associated with the billing information used for the reservation, passport or other government identification number, age, birth date, email address, telephone number, carrier reward or account information, credit card information, billing address and travel information. When providing information you ensure that the information you are providing is valid, true, and up to date and complete and that you are authorized to provide such information to Wanderu. If you make a reservation on a Wanderu Channel we may automatically create a Wanderu Account for your use though which you can access My Trips features where we may collect your travel information to maintain your travel reservations.
If you contact our customer support through email, our support platform or social media we will collect information including your contact information, inquiry, feedback or user review.
If you register for an account we will collect your email address, password and your passenger travel information and/or preferences that you provide us. If you select to register or login through a third-party service like Facebook or Google you are permitting us to use and store information related to the account used.
You may provide us with personal information when you perform a reservation, sign up for email notifications or the like. We may also collect device information and settings that may allow us to establish your physical location including location information associated with your IP address, WiFi information, GPS location information and other technologies that allow you search using your location or receive content relevant to your location. Wanderu uses this information to personalize your interaction and content served by Wanderu to offer you an experience and products that are more interesting to you. Wanderu only has access to information that you enable your device to provide to us.
Personal data you provide us about others:
Personal data we automatically collect about you:
When you visit the Wanderu Channels, Wanderu may collect information about your visit including personal information. This may include IP address, screen size, browser and operating system info and settings, and referral information of your visit. We also collect information about your interaction with the Wanderu Channels such as what pages you visit. If your interaction is on a mobile device we may collect mobile device identifying information as well as device location and settings.
Personal data we receive from other sources:
Besides the information that you provide us we may also receive information about you from other sources including business partners and other third parties. This information may be combined with the information that you provide us. For example to complete a reservation you may provide information to a payment processor or travel provider and these third parties may share that information with us to facilitate the completion of a reservation.
In addition we might also receive information about you to deliver more relevant content or marketing information. If you link your Wanderu account with a social media provider some of your personal data may be shared with Wanderu by the social media provider, but only if you have granted the social media provider such permission.
Wanderu Channels may also gather anonymous information, which may be used by Wanderu or shared with third parties. This is information which does not personally identify you, but which may be helpful for marketing purposes or for improving the services we offer, such as Google Analytics. Generally this information is collected through “traffic data” and may entail the use of “cookies,” “IP addresses,” or other numeric codes used to identify a computer.
Wanderu Channels employs cookies to recognize you and your access privileges on the Web site, as well as to track site usage. Subscribers who do not accept cookies from the domain (e.g. “Wanderu.com”) might not be able to access areas of Wanderu Channels. We may use an advertising server developed by a third party, to display ads on our site or ad links to third party websites. Some of these ads may contain cookies that are set by third parties (i.e., advertising agencies or advertising clients). We do not have access to these cookies or any information that they may contain. Acceptance of cookies from domains other than Wanderu.com is optional.
Wanderu uses the personal information to provide and improve the offerings and services of the Wanderu Channels, as well as to facilitate your reservation of products on Wanderu, store your travel information for your convenience and display relevant and useful advertising and offerings. More specifically your personal data may be used in one or more of the following ways:
Performing a contract: Using the information you provide us may be needed to perform the contract that you have with Wanderu. For example, if you use Wanderu to make a reservation we use the data to process, complete and carry out the reservation obligations under the contract we have with you. For travel reservations and customer support Wanderu relies on performance of a contract to process your information as we would not be able to carry out our contractual obligations without this information.
Legal interests: Using your information may be required for our legitimate interests such as delivering an experience on the Wanderu Channels that is most relevant and useful for you, as well as deliver the appropriate emails and newsletters, as well for user support, fraud protection, legal purposes and to improve and promote Wanderu services. For reasons 3-9 listed above Wanderu relies on legitimate interest to process your data and we always balance your users’ right and interests in protecting your personal data with Wanderu’s rights and interests. For purpose 10 when applicable Wanderu also relies on legal obligation to process your data in case such as lawful law enforcement requests.
For the use of your data for direct marketing we will obtain your consent, if required by applicable law, as a prerequisite to processing your data for such purpose.
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to protect the information we collect online.
You have the ability to request with proof of identification and receive a report of all of your personal information that we store in accordance to applicable law without charge unless in rare cases where a charge maybe necessary if the law permits. In some case we may not be able to provide you access to your stored personal data if it contains other sensitive information or if restricted by law, but we will provide you an explanation of the situation.
Upon request, Wanderu will: (a) remove you and your personal information from our database not associated with a reservation; (b) correct personal information that you state is erroneous; or (c) permit you to “opt out” of further email contact (except administrative and transactional emails) while still allowing access to the site. Wanderu will make a best effort to carry out your requests, but legal or other obligations such as mandatory data retention may prevent us from deleting, modifying or anonymizing some information.
Under the Privacy Shield Framework, Wanderu is subject to the authority of the Federal Trade Commission. For any questions or concerns relating to our Privacy Shield certification, contact Wanderu at Wanderu, Inc., Legal Department, 6 Liberty Square #2410, Boston MA 02109 or by email at [email protected]. If we are not able to resolve your concern, you may also contact your European Data Protection Authority or Commissioner or contact our designated Privacy Shield independent recourse mechanism, JAMS. https://www.jamsadr.com/ In certain circumstances, you may also have the right to pursue binding arbitration through the Privacy Shield Framework, as described in Annex I to the Privacy Shield Principles. https://www.privacyshield.gov/article?id=ANNEX-I-introduction
The California Consumer Privacy Act provides some California residents with the additional rights in this section.
Right to Know. You have the right to know and get access to what data we have collected about you over the past 12 months, including:
Right to Delete. You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). Certain exemptions apply that include, but are not limited to, when the personal information collected is necessary for us or a third party to do any of the following:
Other Rights. You can request certain types of information about our disclosure of personal information to third parties for their own direct marketing purposes during the previous calendar year. You may such request once per year and there is no associated fee. You also have the right not to be discriminated against for exercising any of the rights listed above.
How to Exercise Your California Privacy Rights. To request access to your personal information or deletion thereof, or to exercise any other data rights under California law, please contact us using one of the following methods:
Email: Please email us to exercise rights under these laws at [email protected]. Please include your full name and email address associated with your use of the Wanderu platform and your specific request.
Expected Time to Respond. Our goal is to respond to you with 45 days of receiving your request. If more time is required, we will inform you in writing of the reason that more time is required and the time frame you should expect.