Answers to our most frequently asked questions

• Wanderu Customer Service & Carrier Contacts
• Weather Conditions

General Questions

• What is a trip with “Multiple Carriers”?
• Where is the train/bus station address located?
• Can I pick my seating?
• Delay and Schedule Inquiries
• Missed your bus/train? 😢
• What about transfers and stops?
• Direct vs Non-Stop vs Transfer Trip
• Mobility and Assistance
• Government-Issued ID
• How to find a trip with amenities
• Requesting a Sleeper Cabin on Amtrak
• I’m not satisfied with my trip

How do I do this?

• Where do I go to find a ticket?
• How to delete your Wanderu user account
• How do I book tickets on Wanderu?
• How to Book a One Way Ticket
• How to Book a Round Trip with Wanderu
• How do I know if I am traveling by bus or train?
• Can I buy a ticket for someone else?
• How do I add multiple travelers to an itinerary?
• Can I book more than 5 tickets at a time?
• Why are tickets booked individually?
• Filing a Claim with Allianz Partners

Payment

• Paying with Credit and Debit Cards
• Can I pay for my ticket at the station?
• Ticket price changes and variations
• Booking too far in advance
• Can I pay for tickets with cash?

How do I get to the airport? What do I do if I can’t find my route?

• Getting to the Airport
• No Results for Bus Route

Children

• Infant Fares and Discounts
• Child Fares and Discounts
• Carrier Age Policy

Luggage

• Luggage Policies
• Traveling with a Bicycle 🚲

Pets

• Can I travel with my pet? Service animal?

• Discounts

• Where is my ticket?
• Can Wanderu issue my tickets?

Carrier-Specific Ticket Recovery

• Didn’t receive my ticket from Amtrak
• Didn’t receive my ticket from OurBus
• Didn’t receive my ticket from Best Bus
• Didn’t receive my ticket from Wanda Coach
• Didn’t receive my ticket from Brightline
• Didn’t receive my ticket from National Express

• I am having trouble booking—help!
• My billing info won’t go through
• Why did one of my trip legs fail?
• My transaction failed but I see a charge on my account—what happened?
• My email address won’t go through
• My international credit card is not going through
• Travel Insurance Purchase Restrictions

• Cancellations, Changes & Refunds

Carrier-Specific Ticket Change Instructions

• Cancelling or modifying your Amtrak ticket
• Modifying your Greyhound ticket
• Rescheduling your Peter Pan Bus ticket
• Modifying your Jet Set Express ticket
• Modifying your Go Buses ticket
• Modifying your Best Bus ticket
• Modifying your OurBus ticket
• Modifying your Trailways NY or Adirondack Trailways ticket
• Modifying your CoachRun ticket
• Modifying your Via Rail ticket
• Modifying your BoltBus ticket
• Cancelling or modifying your National Express ticket
• Modifying your Brightline ticket
• Modifying your FlixBus ticket

• Traveling with Rider Express FAQs

• ChatGPT isn’t showing the Wanderu app
• Getting Started with Wanderu on ChatGPT
• How do I book a trip found in ChatGPT?
• Prices or times in ChatGPT don’t match wanderu.com
• Why can’t I find my route in ChatGPT?