Modifying your Greyhound ticket

Any change or cancellation requests must abide by Greyhound’s terms and conditions accepted before purchase and provided on the checkout page.

If you are unable to travel on your scheduled departure date, you can contact Greyhound directly via their help desk for assistance or click on the link below to modify your existing reservation:

With Greyhound, you can voluntarily change or cancel your ticket up to 15 minutes before departure. In cases of voluntary changes or cancellations, Greyhound/Flixbus may offer a full or partial credit in the form of applied credit or a voucher. The amount of the voucher of which depends on how far in advance the ticket reservation is cancelled.

The table below shows how much you will be refunded. The calculation is based on the exact time of departure (hour, minute, second). For example, if you cancel your ticket 2 days and 3 hours before departure, you will get a 40% refund.

Please note that for extras like seat reservations and excess baggage, the refund is 100%. Booking fees and service fees are non-refundable.

If you purchased travel insurance with Allianz Partners when you booked your ticket and are unable to travel on your trip due to a covered reason, you can file a claim for reimbursement—see details here.

If you wish to file a claim with Greyhound you may do so through their website. If require assistance from Wanderu in doing so, please reach out to our team at [email protected] or click on the live chat bubble on the lower right hand side of this screen.

All tickets are non-exchangeable and non-refundable after the bus has departed. Except as required by applicable law, tickets are non-transferable and non-refundable. The unauthorized resale of tickets is strictly prohibited and will be prosecuted. Tickets are valid only for the schedule, date, time, origin and destination for which purchased.