Didn’t receive my ticket from Brightline

Resend your Brightline ticket to yourself

All tickets are sent via email (remember to check your promotions tab and spam/junk folder).

If you are unable to locate your ticket, you are able to resend it to yourself by going to https://www.gobrightline.com/ and clicking “Change Tickets” on the top right corner of their website:

Brightline website header with the Change Tickets link outlined in red

Once there, you can log into your account or you can enter the confirmation reference number and the first and last name associated with your reservation.

Brightline sign in page with the Find Ticket form for first name, last name and ticket number outlined in red

Your ticket details will populate and from there you can print, email or download your ticket using the icons on the top right corner.

Brightline ticket page with the print, email and calendar icons outlined in red

Additionally, if you have the Brightline App, your next ride with your ticket info is displayed on the home screen.

If you’re at the station and you’ve lost your ticket, just enter your name and ticket number at Brightline’s ground-level, self-service kiosks or see Guest Services and they can print you a copy.

Safe travels!