Traveling with Rider Express FAQs

Rider Express is a popular bus company offering very affordable ticket options to top travel destinations. Wanderu has the information you need for smooth travels with Rider Express!

Ready to book your ticket? Search away!

How much luggage can I bring on my Rider Express trip?

One (1) carry-on baggage and two (2) luggage free of charge per passenger. Third additional luggage will be $30, fourth luggage will be an extra $40 charge.

If you have more than 4 luggages, please book them as parcels here.

Please see the Rider Express luggage policy for more details.

Does Rider express have amenities on board?

Rider express does offer WiFi, power outlets, and bathrooms on board most of its trips. Please keep in mind that since these are complimentary it is within the carrier’s rights to not offer them on specific routes or if there are technical issues outside of their control.

Does Rider Express have a discount for children or infants?

Children can travel free of charge under below conditions:

• Will not occupy a seat
• Accompanied by an adult or a minor who is at least 16 years of age or older
• One free child under 2 years of age for one person/ticket.

Children under the age of 2 if occupying a seat or using a carseat, will receive a 50% discount on the ticket fare. Passengers must reserve the seat to obtain the discount either by phone or in person at the office.

* This ticket must be purchased directly with Rider Express.

* Children the ages of 2+ pay the same fare as adults.

Can minors travel alone on Rider Express?

Children the ages of 13 years old and up can travel on their own. Children less than 13 years old must be accompanied by someone at least 16 years old. We highly recommend parent or guardian’s assistance while boarding and disembarking the bus.

I didn’t receive my confirmation email or ticket from Rider Express!

Please contact Rider Express at 1-833-583-3636 or [email protected] to request your tickets be resent.

Do I need to print my Rider Express ticket?

Yes, Rider Express requires that all passengers have printed tickets to board the bus.

How early should I arrive at the station?

We recommend arriving at least 20-30 minutes before the departure time to prepare for the boarding process. If you are unfamiliar with the departure station, it’s always good to leave extra time to find your way around!

Do I need an ID to board my bus?

Yes, Rider Express requires you to present an ID to an agent to be allowed to board the bus. Make sure you have identification issued by a government agency that meets the carrier’s requirements. Alternative IDs, such as a college ID, won’t work.

Cancellations or modifications are not permitted within 24 hours prior to departure.

Can I make changes to my ticket?

Tickets can be exchanged for a travel voucher or moved to another day or time with a processing fee, provided at least 24 hours’ notice is given. The passenger must call 1-833-583-3636 or email [email protected]. Once a ticket has been rescheduled, it cannot be rescheduled again or refunded.

Can I cancel my ticket and get a refund?

Tickets can be cancelled with a 50% refund, provided at least 24 hours’ notice is given in writing to [email protected]

Where is the bus?

Schedules are all monitored and tracked by the carrier you are scheduled to travel with. It would be best if you contacted the carrier directly for more information at 1-833-583-3636.

I missed my bus! What do I do?

Tickets are valid ONLY for the scheduled date and time that was purchased for and any missed trips require a new fare. Rider Express is not responsible for late arrival and no shows. Missed tickets will be void and cannot be used for another time.

Usually, no refunds or credits will be given in instances where passengers miss the bus, but you can always contact Rider Express to inquire at at 1-833-583-3636 or [email protected] if the reason you missed the trip was due to special circumstances.

You can learn more about traveling on Rider Express here. If you have further questions, you are welcome to reach out to us at [email protected], or by chat using the chat bubble on the right-hand side of the screen.

Safe travels!