Rescheduling your Peter Pan Bus ticket

If you are unable to travel on your scheduled departure date, you can change your Peter Pan ticket online at www.peterpanbus.com (click on Reschedule on the top of the page) or contact the carrier directly at +1 (800) 343-9999 or online at https://peterpanbus.com/request/.

• There is a standard reissue fee of $10 per ticket to change plus any difference in the cost of the fare.
• This fee applies to both Standard and Plus fares.
• Tickets must be changed 2 hours prior to the original departure time.
• If you choose to cancel the ticket or to not travel, the cost of the ticket will not be refunded.
• All tickets are non-exchangeable after the bus has departed. Departure/Arrival locations cannot be changed.

If you choose to not travel, the cost of the ticket will not be refunded.

1. If you purchased a STANDARD FARE, the ticket is non-refundable.
2. If you purchased a PLUS FARE, the ticket is refundable minus the Wanderu platform fee and a $5 service fee to Peter Pan.

If you purchased a refundable PLUS FARE ticket and wish to cancel your ticket.

• Submit your request at peterpanbus.com/request at least 24 hours before your scheduled departure time.
• Approved refunds will be issued to your original form of payment within 5–7 business days.
• Used or expired tickets and used portions of a ticket are non-refundable.

As stated on the check-out page and in the Wanderu terms and conditions and Peter Pan Terms and Conditions agreed to before checkout and once more on the email sent with your attached ticket: All tickets are subject to the carrier’s terms and conditions.

If you purchased travel insurance with Allianz Partners when you booked your ticket and are unable to travel due to a reason covered in your policy, you can file a claim for reimbursement—see details here.

Have more questions about traveling with Peter Pan? Check out our blog post about how to read your Peter Pan ticket.