4.0
Pros: Good driver Faster. Cons: Driver were rude. I saw him yelling at one customer for no reason. I understand that sometimes people can be annoying, but there’s better way to communicate with them rather then yelling. Tips: Arrive on time and follow the rules.
3.0
They should receive your bag and put it in the luggage compartment and take it out as well. Instead we had to crouch and go into the luggage compartment and handle this ourselves. This wasbumacceptable
5.0
Pros: Great driver. Cons: Movie on the ride and bathroom not working. Tips: None.
5.0
Pros: nice personalities of drivers- spacious bus and clean with no smells. Cons: the address said 20 mass ave for departure in DC - except that was not correct- I t was inside Union Station- very stressful and we almost missed the bus. 20 mass ave is a building with no place to have a bus- it is confusing- just say Union Station. Tips: Go go Union Station not where the forms says 20 Mass Ave.
4.0
Pros: It was nice and no issues. Cons: A break for snack during the trip would be ideal. Tips: Make sure to carry water and snacks plus fully charge your phone before you board the bus.
5.0
The agents at the Baltimore station need to be more helpful and less rude.
5.0
Pros: I missed the bus in Delaware because I went to the bathroom. Tips: Don't go to the bathroom.
1.0
Pros: The only positive outcome was that a friend in New York was able to retrieve my luggage after I was left behind at a scheduled rest stop. Otherwise, the trip did not go as planned. Cons: During the scheduled rest stop, the driver announced that the bus would depart at 9:45 AM. I returned outside at the announced departure time and discovered the bus had already left without me, with my luggage still underneath the bus. I was stranded in Delaware and had to purchase a last-minute Amtrak ticket and Uber at my own expense to continue my trip. Customer support was unable to contact the driver, notify the New York arrival location, or offer any meaningful assistance beyond submitting a lost-property form with a stated processing time of up to 40 days, and was also very rude and unprofessional. Fortunately, a friend in New York was able to recover my luggage when the bus arrived. Had they not been available, I likely would have been without my belongings and medication for an extended period. Drivers should accurately communicate departure times, perform a final passenger check after scheduled rest stops, and customer service should have a process for active trips where passengers are accidentally left behind. Tips: Never leave personal belongings on the bus during a rest stop unless you’re absolutely certain when the bus will depart. Return several minutes early, and keep any essential medications, valuables, and important documents with you at all times.
3.0
Pros: Not having to drive. Cons: Overall, the trip itself was pleasant. The driver was safe, professional, and got us to our destination without any issues. My only concern was with one of the passengers. A woman sitting in the front seat across from the driver spent nearly the entire trip talking loudly on her phone. At one point, she was actually yelling into the phone, and this was around 9:15 p.m. It made it difficult for the rest of the passengers to enjoy a quiet, comfortable ride. I would encourage the company to consider reminding passengers to be mindful and respectful of others while traveling. A simple announcement or posted policy asking riders to keep phone conversations brief and at a reasonable volume would go a long way toward creating a more pleasant experience for everyone. The driver did an excellent job. My suggestion is simply aimed at improving the comfort and courtesy of the overall riding experience. Tips: Remind passengers to be mindful and respectful of others while traveling.
5.0
Pros: I loved the driver, one of the most informative and interactive drivers I've ever had. She made sure to speak to us about the journey and the stops and the estimated time before we took off. Cons: flixbus is not in sync with the stations and it becomes a hassle. we can't see our trip on the boards of the stations and we have to speak to staff just to find out where to go. if I was a new traveler this would make me hesitant to book with you again due to the lack of convenience or communication.
2.0
Pros: Fast. Cons: My seat didn’t not have any charger port. I paid to be able to charge my phone. Every other row had chargers but my seat didn’t not why did I have to pay the same price as everyone else without the same amenities.
5.0
The bus driver was extremely helpful and accommodating request from passengers.
