Wanderu.com has adopted a set of information management guidelines, which serve as the basis for our customer and advertiser relationships. These guidelines disclose the privacy policies that apply to our websites, mobile applications, email and other types of messaging, as well as social media accounts (“Wanderu Channels”). By using the Wanderu Channels you agree to be bound by the terms of this policy.
These guidelines have been developed with the recognition that Internet technologies are rapidly evolving, and that underlying business models are still not established. Accordingly, guidelines are subject to change. Any such changes will be posted on this page.
Wanderu.com is not responsible for the content or the privacy policies of websites to which it may link.
We recommend you also review our Cookie Information which provides more information of how we use cookies and similar technologies.
What personal data does Wanderu.com gather and/or track about you?
Personal data you provide us:
Wanderu collects and uses information that you provide us. If you make a reservation through one or more of the Wanderu Channels personal data may be needed to facilitate the reservation. Personal data that may be collected related to a reservation may include your name, the names of one or more people that will be using the travel services reserved and/or the name associated with the billing information used for the reservation, passport or other government identification number, age, birth date, email address, telephone number, carrier reward or account information, credit card information, billing address and travel information. When providing information you ensure that the information you are providing is valid, true, and up to date and complete and that you are authorized to provide such information to Wanderu. If you make a reservation on a Wanderu Channel we may automatically create a Wanderu Account for your use though which you can access My Trips features where we may collect your travel information to maintain your travel reservations.
If you contact our customer support through email, our support platform or social media we will collect information including your contact information, inquiry, feedback or user review.
If you register for an account we will collect your email address, password and your passenger travel information and/or preferences that you provide us. If you select to register or login through a third-party service like Facebook or Google you are permitting us to use and store information related to the account used.
You may provide us with personal information when you perform a reservation, sign up for email notifications or the like. We may also collect device information and settings that may allow us to establish your physical location including location information associated with your IP address, WiFi information, GPS location information and other technologies that allow you search for travel information nearest to you including departure city, arrival city and travel providers near you.
Why does Wanderu collect and use your personal data?
Wanderu uses the personal information to provide and improve the offerings and services of the Wanderu Channels, as well as to facilitate your reservation of products on Wanderu, store your travel information for your convenience and display relevant and useful advertising and offerings. More specifically your personal data may be used in one or more of the following ways:
- Travel Reservations: We use your personal data to complete and service your online travel reservations.
- Customer Service: We work hard to ensure we can answer all of your question and concern. To help with your question we need to be able to provide our customer support your information.
- Wanderu Account: On the Wanderu Channels you can create and maintain a Wanderu Account where your can save your traveler information and preferences. Managing your preferences may use your personal data to provide the best and most relevant Wanderu Channel experience for you.
- Marketing Activities: Wanderu may use your personal data for marketing activities such as sending you personalized email marketing, sharing promotions and offers including from travel providers and presenting relevant offers on the Wanderu Channel for you. We may also send you questionnaires and surveys that may be important for our channel offerings or for a third party partner’s purpose. Participation is voluntary and will be managed accordingly. You may opt-out of receiving marketing materials at any time.
- Other Communications: We may contact you by email, mail, phone, or text, including by the use of push notifications, depending on the method of communication you have indicated you prefer. There are also communications that are of an administrative and transactional nature including management of online reservations and your Wanderu Account.
- Research and User Testing: We may invite you to participate in surveys or user testing. As part of such activities personal information you provide us for these activities will be used only with your consent.
- Fraud Prevention: To make sure only valid transactions occur on the Wanderu Channels we and our travel providers may use your personal data to detect and prevent fraud and other activities that are illegal or in breach of our terms. Personal data may be used for threat assessment and validation of transactions and reservations including the blocking of certain transactions or reservations.
- Statistical Analysis for Product Improvement: Wanderu may perform statistical analyses of user behavior in order to measure interest in the various areas and services of the Wanderu Channels (including clicks, page visits, searches) to improve products and overall experience.
- Legal Purposes: As required under applicable law, in response to a lawful request by law enforcement, government agencies and courts. Wanderu may use personal information to pursue legal claims, compliance or to prevent them.
What legal basis does Wanderu rely on to processes the data as described?
Performing a contract: Using the information you provide us may be needed to perform the contract that you have with Wanderu. For example, if you use Wanderu to make a reservation we use the data to process, complete and carry out the reservation obligations under the contract we have with you. For travel reservations and customer support Wanderu relies on performance of a contract to process your information as we would not be able to carry out our contractual obligations without this information.
Legal interests: Using your information may be required for our legitimate interests such as delivering an experience on the Wanderu Channels that is most relevant and useful for you, as well as deliver the appropriate emails and newsletters, as well for user support, fraud protection, legal purposes and to improve and promote Wanderu services. For reasons 3-9 listed above Wanderu relies on legitimate interest to process your data and we always balance your users’ right and interests in protecting your personal data with Wanderu’s rights and interests. For purpose 10 when applicable Wanderu also relies on legal obligation to process your data in case such as lawful law enforcement requests.
For the use of your data for direct marketing we will obtain your consent, if required by applicable law, as a prerequisite to processing your data for such purpose.
What does Wanderu do with the information it gathers and/or tracks?
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to protect the information we collect online.
Wanderu’s servers and data centers are in the United States and the Republic of Ireland. Wanderu’s service providers may be located in these countries or in other countries. By providing Wanderu your personal information you agree that your personal information may be transferred and stored in such countries which may have different or more lax privacy protection, data protection or data security laws. By providing your information to Wanderu your personal information may be subject to data requests from law enforcement, courts or government agencies in such countries according to their applicable laws and regulations. Wanderu will make provisions for proper protection of your personal information. Wanderu implements security measures to protect the transmission and storage of personal information to protect from unauthorized access or use. Wanderu implements Secure Socket Layer (SSL) to protect data in transmission over the internet and stored personal information is protected by security technologies including firewalls, possible encryption and other security measures in line with industry standards. In addition, personal information is restricted to only access and use by Wanderu employees who need such personal information to carry out a legitimate business purpose.
We may share your personal information to third parties such as our travel providers to process your trip reservation and to confirm availability. They will process your personal data as data controllers in accordance with their own privacy policies. By performing a reservation you are directed to review the policies of such travel providers to learn more about their information processing practices. We may also share your information with third parties only for purposes of statistical data and only in an aggregated and anonymous form. We may share your personal information with our technology partners for data processing. We may also disclose specific information upon a governmental request, in response to a court order or when required by law. We may share information with companies assisting in fraud protection or investigation.
A Special Note About Children.
Children are not eligible to use Wanderu Channels’ services, and we ask that minors not submit any personal information to us. If you are a minor, you may use this service only in conjunction with a parent or guardian. Wanderu does not knowingly collect personal information from minors.
Access to Your Data, Opting-Out, Corrections and Cancellations.
You have the ability to request with proof of identification and receive a report of all of your personal information that we store in accordance to applicable law without charge unless in rare cases where a charge maybe necessary if the law permits. In some case we may not be able to provide you access to your stored personal data if it contains other sensitive information or if restricted by law, but we will provide you an explanation of the situation.
Upon request, Wanderu will: (a) remove you and your personal information from our database not associated with a reservation; (b) correct personal information that you state is erroneous; or (c) permit you to “opt out” of further email contact (except administrative and transactional emails) while still allowing access to the site. Wanderu will make a best effort to carry out your requests, but legal or other obligations such as mandatory data retention may prevent us from deleting, modifying or anonymizing some information.
To request a correction or cancellation, or any other question regarding this Privacy Policy please contact us at privacy@wanderu.com or Privacy Officer – Wanderu Inc., 6 Liberty Square #2410, Boston MA 02109
Cookies and other tracking tools.
Please see our Cookie Policy for more information on how we use cookies and other tracking tools. https://www.wanderu.com/en-us/cookie-policy/
Third-Party AI Integrations
When you use Wanderu through third-party AI assistants (such as ChatGPT), we receive the search parameters you provide — such as origin, destination, travel date, and number of passengers. These queries are used to return search results and are not associated with any Wanderu user account. We do not require or request personal information, precise location data, or device identifiers through these integrations.
Transient server logs generated in the course of processing requests (such as access logs that may include IP addresses or request metadata) are retained only as needed for security and operational purposes and are not used to identify or profile individual users.
If you proceed to book, you are redirected to wanderu.com, where our full Privacy Policy applies, including any rights described in the California, European, and state-specific sections below.
Because these integrations do not create a Wanderu account or store personal search history, there is no user data to access, correct, or delete. If you have questions about data collected through these integrations, contact us at privacy@wanderu.com.
EU-US & Swiss-US Privacy Shield
Wanderu complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. Wanderu has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more visit the Privacy Shield website as well as Wanderu’s Privacy Shield certification. https://www.privacyshield.gov/
Under the Privacy Shield Framework, Wanderu is subject to the authority of the Federal Trade Commission. For any questions or concerns relating to our Privacy Shield certification, contact Wanderu at Wanderu, Inc., Legal Department, 6 Liberty Square #2410, Boston MA 02109 or by email at privacy@wanderu.com. If we are not able to resolve your concern, you may also contact your European Data Protection Authority or Commissioner or contact our designated Privacy Shield independent recourse mechanism, JAMS. https://www.jamsadr.com/ In certain circumstances, you may also have the right to pursue binding arbitration through the Privacy Shield Framework, as described in Annex I to the Privacy Shield Principles.
California Consumer Privacy Act – Effective as of Jan. 1, 2020
The California Consumer Privacy Act provides some California residents with the additional rights in this section.
Right to Know. You have the right to know and get access to what data we have collected about you over the past 12 months, including:
- The categories of personal information we have collected about you
- The types of sources from which the personal information is collected
- The business or commercial purpose for collecting your personal information
- The categories of third parties to whom we have shared your personal information; and
- The specific personal information we have collected about you.
Right to Delete. You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). Certain exemptions apply that include, but are not limited to, when the personal information collected is necessary for us or a third party to do any of the following:
- Complete your transaction
- Provide you a good or service
- Perform a contract between us and you
- Protect your security and prosecute those responsible for breaching it
- Fix our system in the case of technical issues
- Protect the free speech rights of you or other users
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.)
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws
- Comply with a legal obligation; or
- Make other internal and lawful uses of the information that are in line with the context in which you provided it.
Other Rights. You can request certain types of information about our disclosure of personal information to third parties for their own direct marketing purposes during the previous calendar year. You may such request once per year and there is no associated fee. You also have the right not to be discriminated against for exercising any of the rights listed above.
How to Exercise Your California Privacy Rights. To request access to your personal information or deletion thereof, or to exercise any other data rights under California law, please contact us using one of the following methods:
Email: Please email us to exercise rights under these laws at privacy@wanderu.com. Please include your full name and email address associated with your use of the Wanderu platform and your specific request.
Expected Time to Respond. Our goal is to respond to you with 45 days of receiving your request. If more time is required, we will inform you in writing of the reason that more time is required and the time frame you should expect.