Acela train tickets—Search & book deals

If your travel plans have changed, then Acela offers ticket cancellation and refunds. If you have specific questions about refund eligibility, call Amtrak at 1-800-872-7245. You can also modify or cancel your reservation on the Amtrak website. There is no fee if you cancel or change your reservation within 1 hour after booking, but after that a cancellation fee of 20% of the ticket price will apply, plus any price difference if a new ticket is booked.

While other Amtrak trains offer hand luggage and checked baggage services, Acela trains only allow hand luggage. There is no option to check baggage. Overhead bins, luggage racks and space underneath the passenger’s seat are available in each car, which allows travellers to bring 2 personal items up to 25 lbs and 14 x 11 x 7 inches each, and 2 cabin bags up to 50 lbs and 28 x 22 x 14 inches each.

No, generally there are no assigned seats on the Acela train. Amtrak offers the ability to book assigned seats for select First Class tickets, but the seats will be automatically assigned to you.

Whether you’re booking Acela tickets for a short commute or travelling long distance, consider the premier First Class experience. Passengers in First Class enjoy the best amenities, including complimentary dining and beverage service and access to Club Acela lounges in Boston and New York. Each seat includes headrests, adjustable arm and footrests, as well as a complimentary newspaper. Each seat is also equipped with power sockets, WiFi, custom lighting and AC to make your journey even more relaxing and comfortable.

Yes, Acela offers WiFi on their trains. Although most trips with Acela will have WiFi as advertised, some trains might not come equipped with WiFi and onboard WiFi can lose its connection in rural areas. We recommend you bring a book or download a film just to play it safe. Acela WiFi is generally best used for surfing the web, checking emails and chatting with friends; you shouldn’t count on the WiFi to binge-watch your favourite show.

Yes, there are power sockets onboard Acela trains. You can generally find one or two sockets per row of seats, so be a good traveller and check if your seat neighbour might want to charge up their devices as well. With the onboard power sockets, you can charge both a computer and USB devices with a USB power adapter that typically comes with most phones and tablets.

Since Acela might sometimes use replacement train vehicles, not all trips are guaranteed to have power points. We recommend bringing a power bank to charge your phone for all trips over 2 hours, just in case.

On a typical day, Acela has 709 scheduled train trips in total. However, the exact departure and arrival times vary depending on the day and route. The best way to find the exact schedule for your trip is to use the search tool on this page.

No, Acela does not offer will call tickets. You should purchase your tickets online and make sure you have everything you need to board before you arrive at the station.

Yes, Acela requires you to present an ID to an agent to be allowed to board the train. Make sure you have identification issued by a government agency that meets the carrier’s requirements. Alternative IDs, such as a college ID, won’t work.

Yes, there are bathrooms on Acela trains. The bathrooms are pretty basic and include a toilet, toilet paper and hand sanitizer. Most bathrooms don’t have running water. As you will be using a bathroom on a moving vehicle, please use caution and hold on to a rail at all times.

Acela offers meal service during your trip with them. If you require a meal with special dietary restrictions, we suggest you contact Acela customer service directly to see if one can be arranged to meet your needs. Acela provides snacks to satisfy your hunger during your travels. Be sure to pack a credit card and some cash in case you get hungry. Don’t worry about being parched while travelling with Acela as they offer a beverage service to make sure you stay hydrated. Though we always recommend bringing a reusable water bottle with you to make sure you have water within easy reach and help reduce unnecessary plastic waste.

Acela does not require a printed ticket to board the train. Instead, an eTicket is sent to you by email when you make your reservation. You can use your smartphone to show this eTicket to the ticketing agent as you board.

Acela goes the extra distance to deliver premium features to its customers.

Do you find yourself squished in a regular seat or just love having extra room to sprawl out? Well you’re in luck as Acela offers extra legroom seating. Since there is no standard of what extra legroom is, the extra space you get may vary between train lines, but getting extra is always good.

Yes, Acela allows minors 13-16 years of age to travel unaccompanied, with restrictions. Children aged 12 and under must travel with another person who is at least 18 years old.

Tickets for unaccompanied minors cannot be booked online and must be booked by calling Amtrak at +1 (800) 872-7245.