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Amtrak Keystone Service train tickets—Search & book deals

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About Amtrak Keystone Service

The Keystone Service is Amtrak’s daily train service that travels between New York and Harrisburg, PA. As the name suggests, this is the primary train route that serves the state of Pennsylvania and connects it to New York City, as well as several cities across New Jersey. On a regular one-way trip, the train covers around 195 miles and passes through 19 cities, including Newark, Lancaster and Philadelphia. Depending on the departure point and destination, ticket prices for the Keystone Service vary from SEK 59.46 to SEK 2,061.44.

The Keystone Service started running in 1972. Since then, it has become Amtrak’s fifth-busiest route, transporting over 1.4 million passengers per year. The route is also famous for its high-speed rail portions that allow the train to reach a maximum speed of 125 mph.

Contact Amtrak Keystone Service

Phone number:
1 (800) 872-7245

Amtrak Keystone Service Amenities

  • Air conditioning
  • Toilet
  • Extra legroom
  • Loyalty rewards
  • Power points
  • Wifi

Quickview

Amtrak Keystone Service train coverage

Daily Trips
1,205
stations
21
cities
19
countries
1
  • United States

What travellers are saying about Amtrak Keystone Service

Here’s what Wanderu users who have booked trips with Amtrak Keystone Service had to say about their travel experience.

Travelling During COVID-19

  • “They took COVID safety precautions seriously.”
    88%

Onboard Experience

  • “The WiFi actually worked for the entire trip”
    75%
  • “I’ll travel with them again just for the staff!”
    83%
  • “Really cheap tickets and really good service.”
    92%
  • “The train got there on time.”
    98%
  • “Seats were really comfy and spacious”
    95%
  • “The train was almost suspiciously clean”
    96%

Amtrak Keystone Service reviews from Wanderu customers

Overall review score for Amtrak Keystone Service Based on 927 reviews

4.8

Ratings (Out of 5)

Comfort
Timeliness
Staff
Value

Amtrak Keystone Service passenger reviews

  • Pamela4 October 2026New York – Coatesville

    Pros Met people Cons Prices

  • Pamela2 October 2026Coatesville – New York

    Pros Met People Cons Nothing Tips Just sit bk and enjoy

  • Andrea25 September 2026New York – Harrisburg

    Pros At the train station in NY the guy was very nice who helped me take my luggage on the train and seating me in a great location. I tipped him well and he even said he didn’t expect it. He was great. Cons The lady checking your tickets and walking thru the cars was so rude. I sat near a couple that was supposed to get off at Exton. They had taken their luggage down and were ready to get off and the train pulled away. It was one minute. The lady came and she told them. She said she thought everyone was off. It was one minute. She was so rude. Wi-Fi only worked after I asked. After each stop it stopped working. Tips Get your luggage ready so you can actually get off.

  • Nancy23 September 2026Paoli – New York

    Pros Ease. Quiet car. On time Cons Nothing

  • Darrick31 August 2026Philadelphia – New York

    Pros Fast Cons Nothing Tips None

Amtrak Keystone Service Routes & Network

Amtrak Keystone Service’s train network features 310 train routes that connect 19 cities serving 21 stations. On average, Amtrak Keystone Service performs about 1,205 train trips every day. The top cities to which Amtrak Keystone Service offers the highest number of daily train service include Philadelphia and New York.

Top Cities Served by Amtrak Keystone Service
CityDaily TripsEarliest trainLatest train
Philadelphia1140:1423:58
New York730:1723:40
Harrisburg1155:1023:42
Lancaster1014:5522:55
Newark734:5523:58
Paoli874:5522:18
Exton814:5522:30
Ardmore634:5522:05
Trenton564:5523:58

Amtrak Keystone Service Cancellation Policy

All Amtrak Keystone Service tickets can be cancelled for a full refund within the first 24 hours after purchase. If more than 24 hours have passed, the cancellation policy and change fee structure for Amtrak bookings depend on the type of fare you purchased:

Saver Fare tickets: A 25% fee applies for any changes. If you cancel the trip, you will receive an eVoucher worth 75% of the original ticket price.

Value Fare tickets: No change fees and fully refundable up to 15 or more days before departure. If cancelled less than 14 days before departure, a 25% cancellation fee applies.

Flexible, Business and Premium Fare tickets: No change fees and fully refundable if cancelled or changed before departure.

Tickets are non-refundable and non-exchangeable after the train has departed, so be sure to make your updates as soon as possible if your travel plans change.

If your Amtrak Keystone Service ticket is eligible for change or cancellation, you can do that by calling Amtrak’s customer service phone number at 1 (800) 872-7245. To cancel or change your booking online, simply go to www.amtrak.com and click on the “Modify Trip” tab in the upper right corner.

Wanderu also offers an affordable trip protection option by Allianz Global Assistance that you can purchase when booking your tickets. In addition to 24-hour assistance during your trip and coverage for lost or damaged baggage, trip protection can help you get your money back in case you need to cancel or change your trip. You can file a claim to have any Amtrak change or cancellation fees reimbursed if you cannot travel due to covered reasons such as illness, extreme weather, or required work shifts.

Amtrak Keystone Service Baggage Policy

Hand Luggage

  • One (1) personal item – max. weight: 25 lbs (12 kg), max. dimensions: 14 x 11 x 7 in (35 x 28 x 18 cm)

  • Two (2) cabin bags – max. weight: 50 lbs (23 kg), max. dimensions: 28 x 22 x 14 in (71 x 56 x 35 cm)

Additional Hand Luggage Rules:

  • Pushchairs and car seats do not count toward the hand luggage limit.

  • Overweight bags must be repacked so they are under 50 lbs. Boxes may be purchased at staffed stations to aid in repacking.

  • A $20 excess baggage fee will be charged for each cabin bag and personal item above the quantity and size limits. A maximum of two excess bags are permitted per passenger.

Checked Baggage

  • Two (2) items for free – max. weight: 50 lbs (23 kg), max. dimensions: 75 in / 191 cm (length + width + height)

  • Up to two (2) additional items: $20 fee per item

  • Oversized baggage (76-100 inches total): $20 fee per item

Not all Amtrak Keystone Service routes offer checked baggage service. Check ahead before travelling.

Additional Checked Baggage Rules:

  • Your luggage should be checked at least 45 minutes before the train departs.

  • ID tags are required for all luggage.

  • All luggage must be in containers that are suitable for transport (storage tubs and plastic bags are not allowed).

Special Items

  • Bicycles up to 50 lbs (23 kg) may be checked for $20.

  • Folding bikes (max 34 x 15.5 x 48 inches / 86 x 39 x 122 cm) can be carried on board for free.

  • Skis & snowboards count as checked baggage if under 50 lbs (23 kg) and 75 linear inches (191 cm).

  • Wheelchairs, walkers, and CPAP machines can be brought onboard for free.

For more information, check out Amtrak's Baggage Policy page.

Amtrak Keystone Service Train Guide & FAQs

Yes, Amtrak Keystone Service offers WiFi on their trains. Although most trips with Amtrak Keystone Service will have WiFi as advertised, some trains might not come equipped with WiFi and onboard WiFi can lose its connection in rural areas. We recommend you bring a book or download a film just to play it safe. Amtrak Keystone Service WiFi is generally best used for surfing the web, checking emails and chatting with friends; you shouldn’t count on the WiFi to binge-watch your favourite show.

Yes, there are power sockets onboard Amtrak Keystone Service trains. You can generally find one or two sockets per row of seats, so be a good traveller and check if your seat neighbour might want to charge up their devices as well. With the onboard power sockets, you can charge both a computer and USB devices with a USB power adapter that typically comes with most phones and tablets.

Since Amtrak Keystone Service might sometimes use replacement train vehicles, not all trips are guaranteed to have power points. We recommend bringing a power bank to charge your phone for all trips over 2 hours, just in case.

On a typical day, Amtrak Keystone Service has 1,205 scheduled train trips in total. However, the exact departure and arrival times vary depending on the day and route. The best way to find the exact schedule for your trip is to use the search tool on this page.

No, Amtrak Keystone Service does not offer will call tickets. You should purchase your tickets online and make sure you have everything you need to board before you arrive at the station.

Yes, Amtrak Keystone Service requires you to present an ID to an agent to be allowed to board the train. Make sure you have identification issued by a government agency that meets the carrier’s requirements. Alternative IDs, such as a college ID, won’t work.

Yes, there are bathrooms on Amtrak Keystone Service trains. The bathrooms are pretty basic and include a toilet, toilet paper and hand sanitizer. Most bathrooms don’t have running water. As you will be using a bathroom on a moving vehicle, please use caution and hold on to a rail at all times.

Amtrak Keystone Service does not offer meals or beverages onboard. We recommend you bring a drink and some snacks for your trip. We also suggest packing a reusable water bottle with you to reduce your impact on the environment. However, note that most trains do not allow you to bring your own alcoholic drinks.

Amtrak Keystone Service does not require a printed ticket to board the train. Instead, an eTicket is sent to you by email when you make your reservation. You can use your smartphone to show this eTicket to the ticketing agent as you board.

Amtrak Keystone Service goes the extra distance to deliver premium features to its customers.

Do you find yourself squished in a regular seat or just love having extra room to sprawl out? Well you’re in luck as Amtrak Keystone Service offers extra legroom seating. Since there is no standard of what extra legroom is, the extra space you get may vary between train lines, but getting extra is always good.

Yes, Amtrak Keystone Service allows minors 13-16 years of age to travel unaccompanied, with restrictions. Children aged 12 and under must travel with another person who is at least 18 years old.

Tickets for unaccompanied minors cannot be booked online and must be booked by calling Amtrak at +1 (800) 872-7245.

Cheap Amtrak Keystone Service tickets recently found on Wanderu

With 1,205 trips per day on Amtrak Keystone Service, there are a lot of great deals to uncover for the bargain hunter, and Amtrak Keystone Service tickets start at just SEK 59.46. Check out some of the latest and greatest deals snatched up by Wanderu users.

How do I get the best deal on Amtrak Keystone Service tickets?

Wanderu is the best place to score cheap Amtrak Keystone Service tickets. Wanderu offers the lowest available fares every day and charges no extra booking fees. Plus, you can compare Amtrak Keystone Service prices with trips offered by other train companies to be sure you’re getting the best deal on your tickets!

Pro travellers know that booking your ticket well in advance is key to finding the lowest price. Ticket prices normally go up the closer you get to the travel date, so don’t miss out on a good deal when you see one. If you can be flexible with your travel date, you can also get cheap tickets by travelling on weekdays instead of weekends.

When you’re ready to book, type your departure city and destination city in the search bar above, select your travel date, and let Wanderu work its magic to show you all of the best coach and train ticket prices available for your trip. Pick the ticket that’s best for your budget, schedule, and preferences, and complete the booking right on Wanderu to secure your great deal.

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Top Amtrak Keystone Service Routes

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