5.0
Pros: The trip was wonderful and the driver very professional. We got to the NYC twenty minutes before the scheduled time. Cons: The seat was not relaxing. The legroom was poor. Tips: N/A.
3.0
A person in the bus had no passeport/ID card on him to cross the boarders. We stayed for a long time there before being able to continue our trip (without him). So improvement could be to make sure every one has the documents before they could get in the bus.
2.0
Cons: Seat assigning, temperature on the bus ( the front was cold while the back was overheating). Tips: Watch out for stops and changing bus! We had to wait 1h30 outside because the office was closed for the next bus in the snow. Definitely not worth the discount. There’s also no assigned seats so we couldn’t seat together and a lot of people put their bags no the seat and pretend to sleep to avoid anyone seating next to them.
4.0
Pros: It was quiet. Cons: Bus status was not available online from either the Trailways or PABT website, which made me worried that I was going to miss the bus.
4.0
Pros: Great communication with Driver. Cons: Space between the seats is so little. Unable to sit for that many hours. Tips: Great Communication and fastest reliable service.
5.0
Pros: I liked the punctuality. Cons: Nothing at the moment. Tips: Bring a neck pillow lol.
2.0
Pros: Seats really cramped and uncomfortable. Cons: Seats and spacing. It was really tight and even reclining made it worse.
4.0
The seats were way too close to each other and when the seats are reclined the person behind can barely move. Not comfortable at all
4.0
Pros: Driver was driving bus in good manner. Cons: For long journey , I would recommend to put some new buses with good condition seats. Tips: N/A.
5.0
Pros: The lady driver was very professional and nice 😊. Cons: Nothing. Tips: Trailways is the Best.
2.0
The plugs to charge your phone were not turned on. I needed to charge my phone for the day and I could not get any plug to turn on. I read that the drivers turn them off all the time on Trailways
Pros: I liked how the drivers drove. I liked the peaceful environment and the helpfulness of the drivers as well. Cons: WiFi on the first bus was not working, but it was working on my second bus. Maybe better connection?
5.0
Pros: The driver. Cons: No more stupid stops. Tips: Trail ways is a great company.
4.0
Pros: Le voyage était plaisant. Le chauffeur très courtois et arrivé en avance ce qui a permis de profiter de New York encore de nuit a notre arrivée. Cons: Certains bus ne s'arrête pas beaucoup, d'autres si, ce qui facilite les 8heures de trajet.
2.0
Pros: Drivers were nice. got us where we needed to be. Cons: Bus broke down and we had to wait over two hours for a second bus to come pick us up.