5.0
Pros: The helpful and polite friendly staff was the best The trains were on time and very clean. I recommend this app as it was helpful to me because I don't travel much and needed all the help I could get. Cons: I think they always have room for improvement but I was so pleased I cannot recommend any I think that they may have made many improvements over the years and it shows I was very pleased. Tips: Please stay within the weight limits for your bags. You can check two bags for free but the weight limit is 50 pounds each and they cannot contain electronics. I didn't understand this even though I was sent an email about it. The workers are contracted to lift no more than 50 pounds. Also if you have more stuff you can carry it on the train in two carry on bags but they can't be very large or too heavy for you to carry safely up a flight of stairs as you may be asked to do this.
4.0
Pros: I loved everything about my trip my seat was very comfortable and was able to sleep very well. Cons: The cashless thing was a little of an inconvenience because all i had was cash would be cool to have a machine where u can purchase a prepaid card so u can use on the train. Tips: Get yourself a prepaid card with money just in case it's cashless.