June 8, 2023- BusinessAmtrak Maple Leaf
Pros: Pretty quick and inexpensive way to get from NY to Niagara Falls. Cons: Bathrooms could be cleaned.
May 30, 2023- VacationAmtrak Empire Service
Pros: I have missed the my time schedule train at 1020 hrs. I have reported late to the customers svc ( Mr Frank) and explain about my late arrival. He smiled at me and transfer my ticket to the next one. Surprisingly he adjusted my 9 years daughter fare with the minor one which I could not do it online. While boarding I was given special priority with my kids apart ftom my regular line. Overall I am really impressed with the overall service. Cons: Journey time is a bit long than that of bus. Need to complete within 7 to 8 hours. WiFi access was limited, it can be improve in future.
May 27, 2023Amtrak Maple Leaf
Pros: The trip was made all thr better by our guide Roland.He was knowledgable courteous and above all entertaining.Well done Roland. Cons: Very little. Tips: Be prepared for Canadian prices.
March 14, 2023- Solo travelAmtrak Maple Leaf
Pros: Smooth operation.. Excellent service. Cons: Everything was perfect.
October 9, 2022- Couples tripAmtrak Maple Leaf
Pros: The compartment was spacious, seats were comfortable. The train arrived at the destination 30 minutes before the schedule time. I would love to travel by this train again. Cons: The food may include more varieties. Tips: A travel pillow is likely to add more comfort.
September 14, 2022- VacationAmtrak Maple Leaf
Cons: Time keeping, selection of snacks available, open the cafe cart earlier and close it later. Tips: In my very limited experience the Maple Leaf carriages were more spacious and comfortable than the Empire Line carriages.
July 27, 2022- Couples tripAmtrak Empire Service
Pros: l like everything about the train. They have everything that is require for everybody according to their needs. Cons: I think the menu in the cafeteria. I think that will be all. Tips: I think the train is very reliable and everybody should use it.
June 11, 2022- Couples tripAmtrak Empire Service
Pros: Much nicer than flying! Better appreciation of the landscape and urbanization. And less tiring than the car, which is nevertheless essential for a thorough discovery. Cons: AMTRAK is really great!!! Tips: If you have a connection plan for a fairly large change time. A technical incident can cause you to miss the train. Arriving late from Boston we had to sleep in NYC and leave the next day. AMTRAK changed our tickets for free.
June 26, 2021- VacationAmtrak Empire Service
Pros: Everyone was informed and kind. Cons: Controlling the a.c. It was a bit to high. Tips: Bring a blanket.
June 3, 2021- Solo travelAmtrak Empire Service