4.0
Pros: It was a smooth ride. Cons: Seat space. Tips: N/A.
5.0
Pros: It is a nice safe comfortable way to travel. Beautiful views outside going from NYC to Niagara Falls. Staff was friendly and helpful. Cons: Food choices and quality. The microwave sandwich options were limited and not great. Plus some air fresheners in the bathrooms. The rest rooms were clean but people aren’t!! Tips: Bring your own snacks!!
5.0
Pros: Very comfortable seating and leg room. Staff very pleasant. Cons: Perhaps an extra cleaning of the bathrooms midway through trip. We had a 9 hour journey and by the end the bathrooms were somewhat messy even though they started out clean. Tips: I brought hand sanitizer and wipes and was thankful I did, my tray was disgusting when I arrived and it was so nice to clean off and start fresh. Looked like a toddler used it before me.
4.0
Pros: I enjoyed the comfort and easy-going of the ride. Staff were very communicative. Lots of leg room. Cons: An observatory car. A bit more of a heads up about the engine car swap. Closing the train car connecting doors from Buffalo to Niagara Falls would be nice. Accepting Canadian currency at the cafe car since it travels into Canada. CAD should be accepted. Tips: Bring USD if you're from Canada. Expect to be delayed by an hour.
4.0
Pros: Pretty quick and inexpensive way to get from NY to Niagara Falls. Cons: Bathrooms could be cleaned.
5.0
Pros: I have missed the my time schedule train at 1020 hrs. I have reported late to the customers svc ( Mr Frank) and explain about my late arrival. He smiled at me and transfer my ticket to the next one. Surprisingly he adjusted my 9 years daughter fare with the minor one which I could not do it online. While boarding I was given special priority with my kids apart ftom my regular line. Overall I am really impressed with the overall service. Cons: Journey time is a bit long than that of bus. Need to complete within 7 to 8 hours. WiFi access was limited, it can be improve in future.
5.0
Pros: The trip was made all thr better by our guide Roland.He was knowledgable courteous and above all entertaining.Well done Roland. Cons: Very little. Tips: Be prepared for Canadian prices.
5.0
Pros: Smooth operation.. Excellent service. Cons: Everything was perfect.
5.0
Pros: l like everything about the train. They have everything that is require for everybody according to their needs. Cons: I think the menu in the cafeteria. I think that will be all. Tips: I think the train is very reliable and everybody should use it.
5.0
Pros: Much nicer than flying! Better appreciation of the landscape and urbanization. And less tiring than the car, which is nevertheless essential for a thorough discovery. Cons: AMTRAK is really great!!! Tips: If you have a connection plan for a fairly large change time. A technical incident can cause you to miss the train. Arriving late from Boston we had to sleep in NYC and leave the next day. AMTRAK changed our tickets for free.