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About Amtrak City of New Orleans

The City of New Orleans is a passenger train service operated by Amtrak that connects Chicago with New Orleans, by way of Memphis. As the average one-way start-to-end journey takes about 19 hours and 30 minutes, there is only one trip per day in either direction. Along the way, the train stops at 20 cities, including Champaign, IL, Fulton, KY, and Jackson, MS. In New Orleans, you can transfer to Amtrak’s Sunset Limited service that travels west to Los Angeles. Depending on your departure city and final destination, in addition to how far in advance you book your ticket, ticket prices for the City of New Orleans train can vary from €3.09 to €121.80.

To take advantage of the scenic views that surround the train as it cuts through some of America’s most breathtaking natural landscapes, the City of New Orleans train comes equipped with a Sightseer Lounge that features panoramic windows, allowing passengers to take in the beauty of the passing scenery.

The City of New Orleans train first started running back in 1947. It was part of the Illinois Central Railroad until 1971 when Amtrak took over. This is the only Amtrak route that serves the state of Kentucky.

Contact Amtrak City of New Orleans

Phone number: US: 1 (800) 872-7245

Amtrak City of New Orleans Amenities

Air conditioningAir conditioning
RestroomRestroom
Extra legroomExtra legroom
Loyalty rewardsLoyalty rewards
Power outletPower outlet
SnacksSnacks

Quickview

Amtrak City of New Orleans train coverage

Daily Trips45
stations20
cities20
countries1

What travelers are saying about Amtrak City of New Orleans

Here’s what Wanderu users who have booked trips with Amtrak City of New Orleans had to say about their travel experience.

Traveling During COVID-19

“They took COVID safety precautions seriously.”
based on 22 reviews

Onboard Experience

“The WiFi actually worked for the entire trip”
based on 23 reviews
“I’ll travel with them again just for the staff!”
based on 49 reviews
“Really cheap tickets and really good service.”
based on 56 reviews
“The train got there on time.”
based on 55 reviews
“Seats were really comfy and spacious”
based on 51 reviews
“The train was almost suspiciously clean”
based on 54 reviews

Amtrak City of New Orleans reviews from Wanderu customers

Overall review score for Amtrak City of New Orleans

(Based on 62 reviews)

4.5
Ratings (Out of 5)
Comfort

4.2

Timeliness

4.7

Staff

4.4

Value

4.1

Condition

4.5

Amtrak City of New Orleans passenger reviews

1.0

Margeret

6 January 2022- Solo travel

Chicago to Champaign

Pros: The seats were comfortable. Cons: My train was 2 hours late and by the time I got to the train station at my destination, I had missed all of the buses to go to my final destination and I was stranded at the train station.

Pros: The seats were comfortable. Cons: My train was 2 hours late and by the time I got to the train station at my destination, I had missed all of the buses to go to my final destination and I was stranded at the train station.

5.0

Nikita

14 December 2021- Visiting family

New Orleans to Jackson

Pros: The curious of the staff. Cons: Nothing. Tips: No.

Pros: The curious of the staff. Cons: Nothing. Tips: No.

3.0

Quinn

14 December 2021- Couples trip

Chicago to Champaign

Cons: The train was over an hour late with no status uodate via Amtrak all, nor did the station have information on the trains location. Communication with everyone could be improved. Also, while on the train, it was not announced where we were stopping or for how lo...

Cons: The train was over an hour late with no status uodate via Amtrak all, nor did the station have information on the trains location. Communication with everyone could be improved. Also, while on the train, it was not announced where we were stopping or for how long. Tips: Prepare for your train to be late.

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5.0

Holly

11 December 2021- Business

Champaign to Chicago

Pros: convenience and comfort. Cons: WIFI did not seem to be working.

Pros: convenience and comfort. Cons: WIFI did not seem to be working.

2.0

William

30 November 2021- Visiting family

Champaign to Chicago

Pros: Beautiful view of sunrise. Cons: Let the passengers know why the train is not moving. On time arrival. Tips: Be prepared for delays. I made a reservation assuming it would arrive on time and almost missed my flight. It was a miracle that I didn't.

Pros: Beautiful view of sunrise. Cons: Let the passengers know why the train is not moving. On time arrival. Tips: Be prepared for delays. I made a reservation assuming it would arrive on time and almost missed my flight. It was a miracle that I didn't.

Amtrak City of New Orleans Routes & Network

Amtrak City of New Orleans’s train network features 153 train routes that connect 20 cities serving 20 stations. On average, Amtrak City of New Orleans performs about 45 train trips every day. The top cities to which Amtrak City of New Orleans offers the highest number of daily train service include Kankakee and Chicago.

Top Cities Served by Amtrak City of New Orleans

CityRouteEarliest trainLatest train
Chicago86:22 am4:40 am
New Orleans66:25 am5:37 am
Champaign99:16 am4:40 am
Jackson57:26 am4:34 am
Memphis96:25 am5:37 am
Carbondale66:25 am5:37 am
Greenwood16:25 am2:54 am
Mattoon69:16 am4:40 am
Effingham67:45 pm4:40 am

Top States Served by Amtrak City of New Orleans

StateCities ServedDaily TripsTop city
Kentucky15Fulton
Mississippi747Jackson
Tennessee274Memphis
Louisiana261New Orleans
Illinois8603Champaign

Most popular Amtrak City of New Orleans routes

The train from Kankakee to Chicago is Amtrak City of New Orleans’s most popular route. Trips from Memphis to Chicago and Mattoon to Chicago are also highly popular.

Top Amtrak City of New Orleans routes

RouteDaily TripsDurationPrice
Kankakee to Chicago12h 2m€7
Memphis to Chicago110h 35m€79
Mattoon to Chicago13h 52m€16
New Orleans to Jackson13h 43m€20
Chicago to Effingham13h 31m€19
Chicago to Champaign12h 24m€12
Chicago to Jackson115h 7m€90
Carbondale to Chicago15h 59m€27
Memphis to New Orleans19h 7m€45

Amtrak City of New Orleans Cancellation Policy

All Amtrak City of New Orleans tickets can be cancelled for a full refund within the first 24 hours after purchase. If more than 24 hours have passed, the cancellation policy and change fee structure for Amtrak bookings depend on the type of fare you purchased:

Saver Fare tickets: A 25% fee applies for any changes. If you cancel the trip, you will receive an eVoucher worth 75% of the original ticket price.

Value Fare tickets: No change fees and fully refundable up to 15 or more days before departure. If cancelled less than 14 days before departure, a 25% cancellation fee applies.

Flexible, Business and Premium Fare tickets: No change fees and fully refundable if cancelled or changed before departure.

Tickets are non-refundable and non-exchangeable after the train has departed, so be sure to make your updates as soon as possible if your travel plans change.

If your Amtrak City of New Orleans ticket is eligible for change or cancellation, you can do that by calling Amtrak’s customer service phone number at 1 (800) 872-7245. To cancel or change your booking online, simply go to www.amtrak.com and click on the “Modify Trip” tab in the upper right corner.

Wanderu also offers an affordable trip protection option by Allianz Global Assistance that you can purchase when booking your tickets. In addition to 24-hour assistance during your trip and coverage for lost or damaged baggage, trip protection can help you get your money back in case you need to cancel or change your trip. You can file a claim to have any Amtrak change or cancellation fees reimbursed if you cannot travel due to covered reasons such as illness, extreme weather, or required work shifts.

Amtrak City of New Orleans Train Guide & FAQs

Do Amtrak City of New Orleans trains have WiFi?

No, unfortunately Amtrak City of New Orleans does not offer WiFi aboard its trains at this time. However, we find that a good book makes the time fly by and streaming services like Netflix allow you download TV shows and movies that you can then watch during your trip. Plan ahead and you will stay entertained during the entire train ride.

Are there power points or USB points on the train?

Yes, there are power points onboard Amtrak City of New Orleans trains. You can generally find one or two sockets per row of seats, so be a good traveller and check if your seat neighbour might want to charge up their devices as well. With the onboard power points, you can charge both a computer and USB devices with a power point USB converter that typically comes with most phones and tablets.

Since Amtrak City of New Orleans might sometimes use replacement train vehicles, not all trips are guaranteed to have power points. We recommend to bring a power bank to charge your phone for all trips over 2 hours, just in case.

What is Amtrak City of New Orleans's schedule?

On a typical day, Amtrak City of New Orleans has 45 scheduled train trips in total. However, the exact departure and arrival times vary depending on the day and route. The best way to find the exact schedule for your trip is to use the search tool on this page.

Can you pick up will call tickets at the station?

No, Amtrak City of New Orleans does not offer will call tickets. You should purchase your tickets online and make sure you have everything you need to board before you arrive at the station.

Do you need an ID to get on the train?

Yes, Amtrak City of New Orleans requires you to present an ID to an agent to be allowed to board the train. Make sure you have identification issued by a government agency that meets the carrier’s requirements. Alternative IDs, such as a college ID, won’t work.

What are Amtrak City of New Orleans’s COVID-19 policies?

Visit our COVID-19 Travel Guide to view the most up-to-date information about Amtrak City of New Orleans’s cleaning protocols and adjusted ticket change policies during the COVID-19 pandemic.

Are there toilets on Amtrak City of New Orleans trains?

Yes, there are bathrooms on Amtrak City of New Orleans trains. The bathrooms are pretty basic and include a toilet, toilet paper and hand sanitizer. Most bathrooms don’t have running water. As you will be using a bathroom on a moving vehicle, please use caution and hold on to a rail at all times.

Are meals or drinks offered during the trip?

Amtrak City of New Orleans provides snacks to satisfy your hunger during your travels. Be sure to pack a credit card and some cash in case you get hungry.

Do you have to print your Amtrak City of New Orleans ticket?

Amtrak City of New Orleans does not require a printed ticket to board the train. Instead, an eTicket is sent to you by email when you make your reservation. You can use your smartphone to show this eTicket to the ticketing agent as you board.

Does Amtrak City of New Orleans offer any premium features like extra legroom or movies?

Amtrak City of New Orleans goes the extra distance to deliver premium features to its customers.

Do you find yourself squished in a regular seat or just love having extra room to sprawl out? Well you’re in luck as Amtrak City of New Orleans offers extra legroom seating. Since there is no standard of what extra legroom is, the extra space you get may vary between train lines, but getting extra is always good.

Cheap Amtrak City of New Orleans tickets recently found on Wanderu

With 45 Amtrak City of New Orleans trips per day, there are a lot of great deals to uncover for the bargain hunter and Amtrak City of New Orleans tickets start at just €3.09. Check out some of the latest and greatest deals snatched up by Wanderu users.

How do I get the best deal on Amtrak City of New Orleans tickets?

Wanderu is the best place to score cheap Amtrak City of New Orleans tickets. Wanderu offers the lowest available fares every day and charges no extra booking fees. Plus, you can compare Amtrak City of New Orleans prices with trips offered by other train companies to be sure you’re getting the best deal on your tickets!

Pro travelers know that booking your ticket well in advance is key to finding the lowest price. Ticket prices normally go up the closer you get to the travel date, so don’t miss out on a good deal when you see one. If you can be flexible with your travel date, you can also get cheap tickets by traveling on weekdays instead of weekends.

When you’re ready to book, type your departure city and destination city in the search bar above, select your travel date, and let Wanderu work its magic to show you all of the best bus and train ticket prices available for your trip. Pick the ticket that’s best for your budget, schedule, and preferences, and complete the booking right on Wanderu to secure your great deal.

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