4.0
Pros: As expected. I have used Amtrak for this route many times. Am very pleased with the upgrade to some carriages. Would suggest seats that can recline, though these were pretty comfortable. If the dining car had been open, I would have used it. Was pleased that some travelers were allowed to bring a dog (not a service animal) on board. Really enjoyed that. I also noticed that the announcements during travel were much clearer and at good volume (I do NOT have a hearing impairment). Cons: Keep up the good work and continue making it better across all trains and trips. Tips: Please respect the cleanliness and noise guidelines. Makes the trip better for everyone.
5.0
Pros: Got to my destination and wasn't horribly expensive to get there. Cons: The coach seats need to be more comfortable for the travel time.
5.0
Pros: Good. Cons: No reference. Tips: Not.
4.0
Pros: Comfortable and stress free trip to downtown Chicago. Cons: Departure 15 min late, arrival 30 min late. Not all Amtrak’s fault but need to eliminate delays to be dependable.
4.0
Pros: I really enjoyed the aspect that I didn't need to drive and could spend time with my children. Cons: Speed and or entertainment options on the train.
4.0
Pros: I did not have to drive myself to Chicago. Cons: In Chicago when boarding they didn’t assign a seat. In Galesburg when boarding they did. A little confusing. Tips: Sit back and enjoy.
5.0
Pros: How easy and hassle free it was. Comfortable ride. Much more comfortable than an airplane or the last time I was on a bus, which was years ago. Temperature was well controlled. Just right. Cons: Our car to Chicago had a smell of old cigarette smoke from years past but our car on the return trip was very clean and fresh smelling. Tips: Bring a neck pillow if you actually want to sleep. But was fine for just dozing off now and then. I did not need WiFi so I can’t say if it worked but I assume since I saw someone using their laptop.
5.0
Pros: Ride was smooth. Employees were great! Cons: I thought it was great. Tips: Bring a blanket if it feels cool I needed it but my husband was fine without.
5.0
Pros: Everything went smoothly as usual. Cons: The food in the cafe & the alcohol available could be better. Tips: Highly recommend Amtrak. Rode it several times never any issues. Cheaper than gas.
5.0
Pros: Very comfortable. Cons: N/A. Tips: No.
5.0
Pros: For an older woman, traveling with family, I’m happy to say it was a very nice experience. Comfortable temperature, and comfortable seats. As a tall woman, I was glad to see the tall seats and the foot rests, too. The windows! Were large and gave a large view of the landscape; the curtains were effective when they were used. Cons: Trash area was quite small. Tips: Just enjoy!
