5.0
Pros: I got trapped in the elevator at the bus station (Silver Spring MD) on the day I was to travel at first and missed my bus, was able to submit a ticket while in there and a customer care representative reached out to me as soon as I got out and helped reschedule my trip. I am glad the way they responded fast and she was very friendly and showed care and concern. Cons: There should be a phone number one can directly access when there are emergencies. Not many people will know about submitting a ticket. Tips: Peter pan bus lines are very reliable. The staff are very friendly and communicate well. I would recommend the bus lines to anyone anytime, any day.
5.0
There were a number of stops I was unaware of when purchasing the ticket. The ticket only displayed departure and arrival location not a few of the small stops in between or the actual final stop. This was not a significant problem but may be useful to those purchasing tickets or traveling with multiple passengers.
4.0
Pros: quick and easy and cheap. Cons: bus fully packed. Tips: n/a.
5.0
Pros: Friendly driver and smooth ride. Cons: n/a. Tips: n/a.
4.0
Pros: It was timely, cheap, and easy. Cons: I would like it if there were less people smelling like weed. Also, the bus was slightly late. Tips: Be careful at the destination, it's not the safest place.
5.0
Pros: Quietness was enforced which is always a plus. Cons: Often times the outlets on buses won't work despite them being on the bus! Hopefully that will be improved in the future. Tips: Always bring a portable charger! Sometimes the outlets are a bit wonky.
4.0
The bus stop at Philadelphia is open and in this season it is very difficult to stand till we get the cab or get in the bus
5.0
The power sockets should have been in working condition.
5.0
Pros: Bus was in time. Comfortable. Driver was professional. Cons: Everything was fine for me. Tips: It was a comfortable ride. Enjoy.