4.0
Pros: This was my first trip on a Train for such a long distance in the USA. I was a bit nervous initially, however that changed after I arrived at the train station in New Haven. The arrival and departure board were in clear view and updated frequently. There were police officers with their dogs patrolling and checking out luggage - safety is always a major concern of mine so this was provided some level of assurance that I would be safe. The workers I encountered were helpful - good customer service. Cons: The announcement both in the lobby and on the Train were often not very clear. They were worst on the Train, I am sur there are travelers with slight hearing impairment travelling the Trains. They would have a difficult time hearing some of the announcements. This area needs improvement. Tips: As travelers, we should do our best to keep the Train and all surrounding areas clean.