4.0
Pros: left on time, courteous passengers helped me with my bag, quiet ride. Cons: even though it was announced, I didn't know which door to disembark from--they said between the first car and cafe or something like that, but I didn't know where that was.
5.0
Pros: Everything went smoothly and I was treated to good customer service. Cons: N/a. Tips: N/a.