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Wanderu is an official partner of Amtrak Downeaster

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About Amtrak Downeaster

The Amtrak Downeaster is a popular regional Amtrak train serving passengers in New England. With terminal stations in Boston, Massachusetts and Brunswick, Maine, the Downeaster train route encompasses 145 miles along the northeastern seaboard. The train also passes through multiple cities in New Hampshire, including Dover, Durham, and Exeter. Favored by passengers in the northern suburbs of Boston, the Downeaster is perfect for weekend trips and commuting to and from Beantown.

In 2019, the Downeaster was used by over 500,000 passengers, with the summer months being an especially popular time to ride the train. According to the Northern New England Passenger Rail Authority (NNEPRA), passengers reported a 91% on-time arrival rate and Amtrak Downeaster scored higher on customer satisfaction than the Amtrak national average. Currently, the train stops in 12 cities in total, making 4955 individual trips per month. Most tickets cost between £2.17 and £21.75, making the Downeaster one of the most affordable trains in the U.S.

Contact Amtrak Downeaster

Phone number: US: 1 (800) 872-7245

Quickview

Amtrak Downeaster train coverage

Daily Trips354
stations12
cities12
countries1

Amtrak Downeaster train amenities

Amtrak Downeaster
Air conditioningAir conditioning
ToiletToilet
Extra legroomExtra legroom
Loyalty rewardsLoyalty rewards
Power pointPower point
SnacksSnacks
WiFiWiFi

What travelers are saying about Amtrak Downeaster

Here’s what Wanderu users who have booked trips with Amtrak Downeaster had to say about their travel experience.

Traveling During COVID-19

“They took COVID safety precautions seriously.”
based on 31 reviews

Onboard Experience

“The WiFi actually worked for the entire trip”
based on 42 reviews
“I’ll travel with them again just for the staff!”
based on 56 reviews
“Really cheap tickets and really good service.”
based on 61 reviews
“The train got there on time.”
based on 59 reviews
“Seats were really comfy and spacious”
based on 60 reviews
“The train was almost suspiciously clean”
based on 60 reviews

Amtrak Downeaster Routes & Network

Amtrak Downeaster’s train network features 110 train routes that connect 12 cities serving 12 stations. On average, Amtrak Downeaster performs about 354 train trips every day. The top cities to which Amtrak Downeaster offers the highest number of daily train service include Brunswick and Portland.

Top Cities Served by Amtrak Downeaster

CityRouteEarliest trainLatest train
Boston159:30 am1:15 am
Portland134:05 am3:59 am
Brunswick125:18 am4:59 am
Durham148:30 am4:39 am
Saco114:18 am3:59 am
Exeter108:30 am3:18 am
Wells138:30 am3:59 am
Dover108:30 am3:52 am
Old Orchard Beach102:00 am3:30 am

Top States Served by Amtrak Downeaster

StateCities ServedDaily TripsTop city
New Hampshire377Dover
Maine6261Portland
Massachusetts3423Boston

Amtrak Downeaster reviews from Wanderu customers

Overall review score for Amtrak Downeaster

(Based on 67 reviews)

4.7
Ratings (Out of 5)
Comfort

4.6

Timeliness

4.8

Staff

4.6

Value

4.2

Condition

4.7

Amtrak Downeaster passenger reviews

1.0

Marie

11 October 2021- Visiting family

Boston to Durham

Pros: Finally arriving. Cons: We were told and hour after train was supposed to depart that it is running 2 hours late. It turned out it was 2.5 hours late. We were already there for scheduled departure and waiting for 2.5 hours.

Pros: Finally arriving. Cons: We were told and hour after train was supposed to depart that it is running 2 hours late. It turned out it was 2.5 hours late. We were already there for scheduled departure and waiting for 2.5 hours.

5.0

Alma

10 October 2021

Boston to Portland

Pros: I like it, very nice ride, so quiet. I was impressed that the female chauffuer was signing to me to keep me informed when I arrived in Portland. I like to see the chauffers to communicate with deaf people to keep them informed. I was very pleased about it. Cons: ...

Pros: I like it, very nice ride, so quiet. I was impressed that the female chauffuer was signing to me to keep me informed when I arrived in Portland. I like to see the chauffers to communicate with deaf people to keep them informed. I was very pleased about it. Cons: N/a. Tips: N/a.

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5.0

John

27 September 2021- Visiting friends

Portland to Boston

Pros: I love the ease and comfort of the train and avoiding the traffic! Cons: Better food in the cafe! Tips: Relax and enjoy the ease of train travel!

Pros: I love the ease and comfort of the train and avoiding the traffic! Cons: Better food in the cafe! Tips: Relax and enjoy the ease of train travel!

5.0

Heather N

22 September 2021- Couples trip

Portland to Boston

Pros: I love taking the Amtrak train! It’s always on time and comfy and clean. Cons: Nothing.

Pros: I love taking the Amtrak train! It’s always on time and comfy and clean. Cons: Nothing.

4.0

Cynthia

9 September 2021- Visiting friends

Boston to Saco

Pros: Conductor was wonderful - very helpful. Cons: Needed to update my ticket from 9/9 to 9/10. Impossible to do by phone. Hard to find on line way to change. Was told by Amtrak there was a wait of 2 hours for customer service!!! Tips: If you need to change anything,...

Pros: Conductor was wonderful - very helpful. Cons: Needed to update my ticket from 9/9 to 9/10. Impossible to do by phone. Hard to find on line way to change. Was told by Amtrak there was a wait of 2 hours for customer service!!! Tips: If you need to change anything, go to the station.

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Most popular Amtrak Downeaster routes

The train from Brunswick to Portland is Amtrak Downeaster’s most popular route. Trips from Boston to Old Orchard Beach and Boston to Dover are also highly popular.

Top Amtrak Downeaster routes

RouteDaily TripsDurationPrice
Brunswick to Portland70h 43m£2
Boston to Old Orchard Beach12h 10m£14
Boston to Dover71h 33m£12
Durham to Boston81h 28m£11
Boston to Wells71h 52m£12
Boston to Exeter71h 13m£9
Saco to Boston82h 13m£14
Boston to Portland82h 33m£17
Brunswick to Boston83h 23m£18

Amtrak Downeaster Cancellation Policy

All Amtrak Downeaster tickets can be cancelled for a full refund within the first 24 hours after purchase. If more than 24 hours have passed, the cancellation policy and change fee structure for Amtrak bookings depend on the type of fare you purchased:

Saver Fare tickets: A 25% fee applies for any changes. If you cancel the trip, you will receive an eVoucher worth 75% of the original ticket price.

Value Fare tickets: No change fees and fully refundable up to 15 or more days before departure. If cancelled less than 14 days before departure, a 25% cancellation fee applies.

Flexible, Business and Premium Fare tickets: No change fees and fully refundable if cancelled or changed before departure.

Tickets are non-refundable and non-exchangeable after the train has departed, so be sure to make your updates as soon as possible if your travel plans change.

If your Amtrak Downeaster ticket is eligible for change or cancellation, you can do that by calling Amtrak’s customer service phone number at 1 (800) 872-7245. To cancel or change your booking online, simply go to www.amtrak.com and click on the “Modify Trip” tab in the upper right corner.

Wanderu also offers an affordable trip protection option by Allianz Global Assistance that you can purchase when booking your tickets. In addition to 24-hour assistance during your trip and coverage for lost or damaged baggage, trip protection can help you get your money back in case you need to cancel or change your trip. You can file a claim to have any Amtrak change or cancellation fees reimbursed if you cannot travel due to covered reasons such as illness, extreme weather, or required work shifts.

Amtrak Downeaster Train Guide & FAQs

Do Amtrak Downeaster trains have WiFi?

Yes, Amtrak Downeaster offers WiFi on their trains. Although most trips with Amtrak Downeaster will have WiFi as advertised, some trains might not come equipped with WiFi and onboard WiFi can lose its connection in rural areas. We recommend you bring a book or download a movie just to play it safe. Amtrak Downeaster WiFi is generally best used for surfing the web, checking emails and chatting with friends; you shouldn’t count on the WiFi to binge watch your favorite show.

Are there power points or USB points on the train?

Yes, there are power points onboard Amtrak Downeaster trains. You can generally find one or two sockets per row of seats, so be a good traveller and check if your seat neighbour might want to charge up their devices as well. With the onboard power points, you can charge both a computer and USB devices with a power point USB converter that typically comes with most phones and tablets.

Since Amtrak Downeaster might sometimes use replacement train vehicles, not all trips are guaranteed to have power points. We recommend to bring a power bank to charge your phone for all trips over 2 hours, just in case.

What is Amtrak Downeaster's schedule?

On a typical day, Amtrak Downeaster has 354 scheduled train trips in total. However, the exact departure and arrival times vary depending on the day and route. The best way to find the exact schedule for your trip is to use the search tool on this page.

Can you pick up will call tickets at the station?

No, Amtrak Downeaster does not offer will call tickets. You should purchase your tickets online and make sure you have everything you need to board before you arrive at the station.

Do you need an ID to get on the train?

Yes, Amtrak Downeaster requires you to present an ID to an agent to be allowed to board the train. Make sure you have identification issued by a government agency that meets the carrier’s requirements. Alternative IDs, such as a college ID, won’t work.

What are Amtrak Downeaster’s COVID-19 policies?

Visit our COVID-19 Travel Guide to view the most up-to-date information about Amtrak Downeaster’s cleaning protocols and adjusted ticket change policies during the COVID-19 pandemic.

Are there toilets on Amtrak Downeaster trains?

Yes, there are bathrooms on Amtrak Downeaster trains. The bathrooms are pretty basic and include a toilet, toilet paper and hand sanitizer. Most bathrooms don’t have running water. As you will be using a bathroom on a moving vehicle, please use caution and hold on to a rail at all times.

Are meals or drinks offered during the trip?

Amtrak Downeaster provides snacks to satisfy your hunger during your travels. Be sure to pack a credit card and some cash in case you get hungry.

Do you have to print your Amtrak Downeaster ticket?

Amtrak Downeaster does not require a printed ticket to board the train. Instead, an eTicket is sent to you by email when you make your reservation. You can use your smartphone to show this eTicket to the ticketing agent as you board.

Does Amtrak Downeaster offer any premium features like extra legroom or movies?

Amtrak Downeaster goes the extra distance to deliver premium features to its customers.

Do you find yourself squished in a regular seat or just love having extra room to sprawl out? Well you’re in luck as Amtrak Downeaster offers extra legroom seating. Since there is no standard of what extra legroom is, the extra space you get may vary between train lines, but getting extra is always good.

Cheap Amtrak Downeaster tickets recently found on Wanderu

With 354 Amtrak Downeaster trips per day, there are a lot of great deals to uncover for the bargain hunter and Amtrak Downeaster tickets start at just £2.17. Check out some of the latest and greatest deals snatched up by Wanderu users.