5.0
Pros: Everything from the ease of purchasing the ticket to the comfort and timeliness the trip provided. Cons: I didn’t encounter any area where improvements are necessary. I must say though that earlier trips to upstate will be very much appreciated, if the train and the bus is willing to add more travel times. Tips: Don’t hesitate to use this service, it’s very professional, and stress free. Making for a more relaxing and enjoyable experience.
5.0
Pros: comfortable, clean, easy. Cons: n/a. Tips: Get to penn station early.
5.0
Pros: easy to travel was my first time in 20 years. Cons: coffee shop in the waiting room area at penn.
5.0
Pros: I liked the spacious amount of leg room. Cons: Sometimes the wifi is inconsistent. More consistent wifi. Tips: No.
5.0
Pros: Nice view. Cons: Nothing. Tips: Nope I didn’t know if there was Wi-Fi.
4.0
Pros: left on time. wide seats. Only 2 chairs not 3 like LIRR. arrived mainly on time, 10 minutes late. Cons: Patting on my seat came off. The escalator to go down to the train was broken, had to carry the bag down the stairs. Getting on was a little disorganized. But fine after. Tips: Ask for which way is the train going immediately.
5.0
Pros: Very nice and 100% better than uses a bus! Cons: Everything is fine. Tips: Use train! More confortable and. more secure tha bus or car.
5.0
Pros: The Red Cap service (which I used for the first time on this voyage) was exceptional. I have severe arthritis. When travelling alone (as I was this time), i need help and extra time to get on board and settled. I was most grateful for the friendly and exceptionally kind Red Cap assistance at both ends of my travel. Cons: I can't answer "Yes" or "No" regarding working WiFi on board. It fades in and out, as you are probably aware. I don't think there's much that can be done about it, given much of the trip, the track runs along the river bluff.
5.0
Pros: On time, redcaps were great, people in the stations were terrific and friendly. Cons: Rest rooms could be cleaner; better and eralier indicator and of where our train would be departing. Tips: if going to NYC, this is a major ment over driving into the city.
5.0
Pros: All! Starting from the train station, the staff the actual train and my seat, all was perfect. Cons: Well keep doing your jobs and keep the quality service you have! Tips: Just book on time!
5.0
Pros: Was on time pretty good. Cons: I will recommend to my friends. Tips: Good.
4.0
Got to my destination safe and on time
5.0
Pros: Comfy and on time.. Cons: Adjust the price ..