4.0
Pros: The driver was very friendly and courteous but also professional and considerate of all passengers. He was also an excellent driver and did not take any risks. Cons: It would be nice to have the trips from via rail coordinated with the bus routes to some extent. I had to stay overnight in Ottawa as I missed my bus to Pembroke by 15 minutes post arrival from Toronto via Via Rail. I was also unable to access the WiFi on the bus. Better signage for the Bus service and possible update on timing of the bus. Tips: Make sure you download your ticket in case you are unable to access your email during travels.
4.0
Pros: Good to visit and get to know other cities in Ontario. Cons: Bus travel to Pembroke schedule can be improved so that return bus to Ottawa is available on weekend mornings. Tips: No.