5.0
Pros: Timing was impeccable! Seat was clean and comfy. Cons: WiFi!!
4.0
Pros: easy to book, left on time, helpful driver. Cons: seats could be more comfortable.
5.0
Pros: My flight from NYC to Ithaca was cancelled 5 times, using the bus was my last saving grace to get home. After spending 2 days in the airport, after a red eye flight, I was in serious need of getting home. The bus was on time, the driver was absolutely amazing! Thank you so much for all you do. Cons: Toilet paper was out in bathroom, have some spare.
5.0
Pros: Very good service, comfortable bus and spacious seat. Cons: When I arrived at the station, the bus was not at the exit that appeared on my ticket, so that caused me a bit of confusion.
4.0
Pros: I booked this at the last minute (90 minutes prior) when anoher busline projected a two hour delay after we waited 25 minutes past the departure time with no information, and then an update arrived which cast doubt on the trip. We also had a tight connect at Binghamton, NY for Ithaca, NY, where no real transfer time was scheduled, and the driver took great pains to make sure the connectung bus did not depart without us. Cons: Upgrade the bus's interior. Tips: The trip was safe and reliable. This is one of the main buslines; the newby lines are a bit more risky.
5.0
Pros: My trip was nice fast and comfortable. Cons: I do not think you need any improvement. Tips: N/A.
5.0
Pros: smooth, safe travel. Cons: bathroom air freshener. Tips: may be a pillow.
5.0
Pros: Punctuality and the drivers professionalism. The WiFi was really good. Cons: Struggled to find the gate where the bus and almost missed it as a result. Tips: Get to the check in on time.
4.0
Pros: Once on the bus, everything went so smoothly! Cons: It was hard to figure out where to print our tickets, and whether or not we had to print our tickets. We arrived early to figure it out, but nearly missed our bus bc things weren’t always clear. Also, the charging ports on the bus were all broken. Tips: Wash your hands and use hand sanitizer to help prevent the spread of disease!
5.0
Pros: Easy to book.....and the reservation stayed "fresh" for the 3 months before I used it. Cons: No problems.
5.0
I took a bus from Port Authority, New York City to Ithaca, NY. The bus was on time leaving and arriving. I even slept most of the way. No muss, no fuss.
4.0
Pros: Bus was on time. Driver appeared to be driving safely. Cons: Electricity available for charging devices. Tips: Get there early enough to get in the front of the line. The bathroom is located at the back of the bus so you have to deal with that traffic if you are back there.
5.0
In the ticket that was emailed to me, there was no information for the logistics particularly one important thing that I am supposed to get the ticket printed at the Port Authority Terminal and the online PDF version of the ticket is not applicable. That almost made me lose the trip, only due to the generous nature of the staff they allowed me in or else I would have missed the bus. Please improve upon that aspect!