The awards are the result of Wanderu’s ongoing commitment to keep travelers up-to-date on the best ground travel options ahead of the busy spring & summer travel seasons.
For the second year in a row, Wanderu, the leading bus and train travel booking platform in North America, has revealed the winners and honorees in the Wanderu Passengers’ Choice Awards for Excellence in Ground Travel.
The awards recognize the bus and train carriers that provided exceptional service to travelers in the United States and Canada throughout the course of the past year. The winners and honorees are determined by reviews that Wanderu users submitted evaluating the overall quality of their bus or train journeys.
The Passengers’ Choice Awards are divided into four main groups, each containing several categories recognizing the various aspects of a traveler’s experience onboard a bus or a train:
- Best of the Best – The top ground travel providers in the United States & Canada.
- Best by Feature – Carriers that offer the industry’s best value for money, comfort, on-time performance, safety measures, Wi-Fi service, and additional amenities.
- Best by Passenger Type – The favorite carriers of specific kinds of passengers, including students, regular commuters, and occasional business travelers.
- Best by Region – The top bus & train carriers in each region of the United States.
Best of the Best
Best Ground Travel Provider in the U.S.
1. Concord Coach Lines
2. Amtrak
3. Martz & Tripper Bus (tie)
4. BestBus Prime
5. Adirondack Trailways
Best Ground Travel Provider in Canada
1. Tour Express
2. The Canada Bus
3. Maritime Bus
4. Ebus
5. VIA Rail & Ontario Northland (tie)
Best Train Line in the U.S.
1. Amtrak Maple Leaf
2. Amtrak Hiawatha
3. Amtrak Keystone Service
4. Amtrak Saluki
5. Amtrak Downeaster & Amtrak Illini Service (tie)
Best by Feature
Most Helpful Crew
1. Tour Express
2. Martz
3. Badger Bus
4. Quick Shuttle
5. Indian Trails
Most Comfortable Seats
1. C&J Bus Lines
2. Express Arrow
3. BestBus Prime
4. Badger Bus
5. Amtrak & Concord Coach Lines (tie)
Best Value Service
1. Badger Bus
2. Quick Shuttle
3. Concord Coach Lines
4. Jet Set Express
5. Indian Trails
Best On-Time Performance
1. Boston Express
2. OneX Bus
3. Badger Bus
4. Martz & New York Trailways (tie)
5. Concord Coach Lines
Best Quality Vehicles
1. Concord Coach Lines
2. Tour Express
3. Badger Bus
4. Red Arrow
5. The Canada Bus
Best Wi-Fi
1. Red Arrow
2. Concord Coach Lines
3. BestBus
4. Barons Bus
5. Ebus
Best Safety Measures
1. The Canada Bus
2. OneX Bus
3. Martz
4. Badger Bus
5. VIA Rail
Best by Passenger Type
Commuters’ Favorite
1. Quick Shuttle
2. Concord Coach Lines
3. Badger Bus & BestBus Prime (tie)
4. Tripper Bus
5. Barons Bus & New York Trailways (tie)
Business Travelers’ Favorite
1. Barons Bus
2. VIA Rail
3. Adirondack Trailways
4. Jet Set Express & Ebus (tie)
5. Amtrak
Students’ Favorite
1. Miller Transportation
2. Adirondack Trailways
3. Amtrak
4. Peter Pan Bus Lines
5. OurBus
Best by Region
Best Ground Travel Provider in New England
1. Concord Coach Lines & Boston Express (tie)
2. Amtrak Ethan Allen Express
3. Amtrak Downeaster
4. Amtrak Northeast Regional
5. C&J Bus Lines
Best Ground Travel Provider in the Mid-Atlantic
1. Martz
2. Amtrak Maple Leaf
3. Amtrak Keystone Service
4. Tripper Bus
5. Amtrak Vermonter
Best Ground Travel Provider in the Southeast
1. Amtrak City of New Orleans
2. Amtrak Piedmont
3. Amtrak Carolinian
4. Amtrak Palmetto
5. Jet Set Express
Best Ground Travel Provider in the Southwest
1. Amtrak Thruway
2. RedCoach
3. Amtrak Heartland Flyer
4. El Expreso Bus
5. Amtrak Texas Eagle
Best Ground Travel Provider in the Midwest
1. Amtrak Hiawatha
2. Badger Bus
3. Amtrak Saluki
4. Amtrak Illini Service
5. Amtrak Pere Marquette
Best Ground Travel Provider in the West
1. Quick Shuttle
2. Amtrak Pacific Surfliner
3. Amtrak San Joaquins
4. Amtrak Thruway
5. Amtrak Cascades
For more details on all winners & honorees, please visit www.wanderu.com/awards.
The New England-based bus carrier Concord Coach Lines came out on top in the Best Ground Travel Provider in the U.S. category. The company also won the Best Quality Vehicles and Best Ground Travel Provider in New England categories, and ended up as an honoree in Best WiFi, Best Value Service, Best On-Time Performance, Most Comfortable Seats, and Commuters’ Favorite.
National railway operator Amtrak ended up as the runner-up for Best Ground Travel Provider in the U.S., while its Maple Leaf service scooped up the #1 spot in the Best Train Line in the U.S. category. In addition, 20 of Amtrak’s regional services were prominently featured as winners or honorees across several of the Best by Region categories.
Bus company Tour Express ended up as the frontrunner in the Best Ground Travel Provider in Canada category. The carrier received glowing reviews from travelers, securing the Most Helpful Crew award and becoming an honoree in the Best Quality Vehicles category.
“My favorite thing about the awards is the fact that they are based entirely on feedback we’ve gathered directly from people who have actually traveled with these bus and train carriers,” said Polina Raygorodskaya, co-founder and CEO of Wanderu. “That makes these accolades a genuine representation of the highest quality ground travel service available out there as experienced by the passengers themselves.”
With the sophomore edition of the Passengers’ Choice Awards, Wanderu maintains its commitment to keep travelers up-to-date on the best ground travel options available ahead of the busy spring & summer travel seasons. By collecting reviews from travelers, Wanderu aims to encourage bus and train carriers to continuously improve the quality of their service, keeping passengers’ best interests at the forefront of their decision-making processes.
For more information, please visit www.wanderu.com/awards.
About Wanderu
Wanderu is the simplest way to book bus and train travel. Either online at Wanderu.com or through the free Wanderu app for iOS and Android, travelers can find, compare and book tickets for the most convenient and cost-effective itineraries across numerous bus and train lines in North America and Europe.
Wanderu’s partners include some of the largest ground travel companies in the world, including Amtrak, FlixBus, Peter Pan Bus Lines, Deutsche Bahn, VIA Rail Canada, National Express, and Trailways of New York, among many others.
For more information, visit www.wanderu.com and follow Wanderu on Facebook, Twitter and Instagram.
For inquiries, please reach out to us at [email protected].
For photos of the Wanderu team and products, please visit our Press Images Directory.
