Updated November 8th, 2017.
Wanderu.com has adopted a set of information management guidelines, which serve as the basis for our customer and advertiser relationships. These guidelines disclose the privacy policies that apply to our websites, mobile applications, email and other types of messaging, as well as social media accounts (“Wanderu Channels”). By using the Wanderu Channels you agree to be bound by the terms of this policy.
These guidelines have been developed with the recognition that Internet technologies are rapidly evolving, and that underlying business models are still not established. Accordingly, guidelines are subject to change. Any such changes will be posted on this page.
Wanderu.com is not responsible for the content or the privacy policies of websites to which it may link.
What information does Wanderu.com gather and/or track about you?
When you visit the Wanderu Channels, Wanderu may collect information about your visit including personal information. This may include IP address, screen size, browser and operating system info and settings, and referral information of your visit. If your interaction is on a mobile device we may collect mobile device identifying information as well as device location and settings.
If you make a reservation through one or more of the Wanderu Channels additional information may be needed to facilitate the reservation. Additional information that may be collected related to a reservation may include your name, the names of one or more people that will be using the travel services reserved and/or the name associated with the billing information used for the reservation, passport or other government identification number, email address, telephone number, carrier reward or account information, credit card information, billing address and travel information. When providing information you ensure that the information you are providing is valid, true, and up to date and complete and that you are authorized to provide such information to Wanderu. If you make a reservation on a Wanderu Channel we may automatically create a Wanderu Account for your use though which you can access My Trips features where we may collect your travel information to maintain your travel reservations.
If you register for an account we will collect you email address, password and your passenger travel information and/or preferences that you provide us. If you select to register or login through a third-party service like Facebook or Google you are permitting us to use and store information related to the account used.
We gather personal information directly from you when you perform a reservation, sign up for email notifications or the like. We may also collect device information and settings that may allow us to establish your physical location including location information associated with your IP address, WiFi information, GPS location information and other technologies. Wanderu uses this information to personalize your interaction and content served by Wanderu to offer you an experience and products that are more interesting to you. Wanderu only has access to information that you enable your device to share with us.
Email Subscription and Registration.
When you subscribe or register to receive free services from Wanderu.com, we may require that you supply your name and/or email address. Customers who register must agree to the Terms and Conditions of Use for use of the relevant service and/or the Wanderu Channels site.
Wanderu Channels may also gather anonymous information, which may be used by Wanderu or shared with third parties. This is information which does not personally identify you, but which may be helpful for marketing purposes or for improving the services we offer, such as Google Analytics. Generally this information is collected through “traffic data” and may entail the use of “cookies,” “IP addresses,” or other numeric codes used to identify a computer.
Wanderu Channels employs cookies to recognize you and your access privileges on the Web site, as well as to track site usage. Subscribers who do not accept cookies from the domain (e.g. “Wanderu.com”) might not be able to access areas of Wanderu Channels. We may use an advertising server developed by a third party, to display ads on our site or ad links to third party websites. Some of these ads may contain cookies that are set by third parties (i.e., advertising agencies or advertising clients). We do not have access to these cookies or any information that they may contain. Acceptance of cookies from domains other than Wanderu.com is optional.
What does Wanderu do with the information it gathers and/or tracks?
Wanderu uses the personal information to provide and improve the offerings and services of the Wanderu Channels, as well as to facilitate your reservation of products on Wanderu, store your travel information for your convenience and display relevant and useful advertising and offerings.
Wanderu may perform statistical analyses of user behavior in order to measure interest in the various areas of our site (for product development purposes). In this statistical analysis we may, if at all, disclose information to third parties only in aggregate form. Personal information about you as an individual subscriber or registrant will not be provided to any third party, except when we have your permission or under special circumstances, as described in our Terms and Conditions of Use. Wanderu uses Google Analytics as one of its analytics tools and may use it to collect demographic and interest data about you. Learn more about Google Analytics and how you can opt-out, opting-out will apply individually to each browser on each device. https://support.google.com/analytics/answer/2799357
Email and Other Contact
Using the email addresses and mobile notifications, Wanderu may use your email or mobile application notifications to send you reservation confirmation, reservation tickets, alerts and notifications that you have asked to be subscribed to, to get in touch with you for customer service or to send you marketing promotions from Wanderu email addresses or Wanderu apps with information about our offerings or those of our partners only if you have opted-in to receive such contact from Wanderu or have made a reservation through Wanderu. Marketing emails and notification have an opt-out and you can unsubscribe from these at any time. Wanderu does not allow you to disable contact emails for transactional, service or administrative emails as those are needed to carry out the Wanderu services.
With whom does Wanderu share the information it gathers and/or tracks?
Wanderu may share the information it gathers with third parties for legitimate business purposes as permitted by law such as transmitting your information to a travel service provider so they can issue a reservation or provide you travel services. If you make a reservation through the Wanderu Channels we may share your personal information with the travel providers you are reserving with, the company offering the travel service and/or payment processing providers. The travel providers process your personal information as data controllers in accordance to their respective privacy policies. We may additionally share your personal data according to the details provided at the time the information was submitted. If you provide us any comments, feedback or review you authorize us to publish such information individually or in aggregate with other submissions.
Wanderu may share aggregate anonymous information related to the use of the Wanderu Channels with other third parties. Wanderu may provide personal information if required by law as a result of court order, subpoenas and other orders as a result of legal proceedings, administrative or criminal investigations. Wanderu may also disclose personal information if it is necessary to enforce our rights and claims, in response to legal actions, or to prevent, detect or in the process of prosecuting a criminal act or prevention of other damage
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to protect the information we collect online.
A Special Note About Children.
Children are not eligible to use Wanderu Channels’ services, and we ask that minors not submit any personal information to us. If you are a minor, you may use this service only in conjunction with a parent or guardian. Wanderu does not knowingly collect personal information from minors.
Access to Your Data, Opting-Out, Corrections and Cancellations.
You have the ability to request with proof of identification and receive a report of all of your personal information that we store in accordance to applicable law without charge unless in rare cases where a charge maybe necessary if the law permits. In some case we may not be able to provide you access to your stored personal data if it contains other sensitive information or if restricted by law, but we will provide you an explanation of the situation.
Upon request, Wanderu will: (a) remove you and your personal information from our database; (b) correct personal information that you state is erroneous; or (c) permit you to “opt out” of further email contact (except administrative and transactional emails) while still allowing access to the site. Wanderu will make a best effort to carry out your requests, but legal or other obligations such as mandatory data retention may prevent us from deleting, modifying or anonymizing some information.
Cookies and other tracking tools.
Wanderu and our third party service providers utilize tracking tools to collect usage and demographic information about your interaction with the Wanderu Channels over time and across different sites and platforms. Two common tracking tools that we utilize are browser cookies and tracking pixels. Browser cookies are your browser storing a small text file on your device, while tracking pixels are single pixel images which may be placed in the code of a website or email. You may be able to configure your browser to limit or block cookies or other tracking methods.
Wanderu Channels use tracking tools including cookies to tracking usage by new and return visitors in aggregate so that we can understand how our users are interacting with the Wanderu Channels to allow us to be able to constantly improve Wanderu, to recognize your browser and device combination as a new user and to remember your previously set preferences or to seamlessly transition you across different parts of the Wanderu Channels for ease of use and performance enhancing purposes, to track you reservations made on our partner travel providers websites, and to display targeted ads on the Wanderu Channels and third party platforms through third party advertising providers. Targeted ads may be based on a combination of info that you provide or your interactions on the Wanderu Channels or third party platforms. To better understand how ads are targeted and how you can opt-out of targeted advertising you can reference youronlinechoices.eu and aboutads.info/choices.
EU-US & Swiss-US Privacy Shield.
Under the Privacy Shield Framework, Wanderu is subject to the authority of the Federal Trade Commission. For any questions or concerns relating to our Privacy Shield certification, contact Wanderu at Wanderu, Inc., Legal Department, 125 Broad St, Floor 3, Boston, MA 02110 or by email at [email protected] If we are not able to resolve your concern, you may also contact your European Data Protection Authority or Commissioner or contact our designated Privacy Shield independent recourse mechanism, JAMS. In certain circumstances, you may also have the right to pursue binding arbitration through the Privacy Shield Framework, as described in Annex I to the Privacy Shield Principles.