5.0
Pros: I liked all of the above elements, I liked that it got me where I needed to go, and that employees were friendly and helpful. Trains are great. Cons: When I got started my trip, the Bakersfield train was already delayed and the times on my ticket had changed, but no one talked with me about the delay or any changes that might cause. This caused a problem on the last leg of the trip when I wasn't sure what time my bus would arrive and didn't know if I should get up from my seat while the bus was moving to ask the driver. What didn't occur to me was that the drop off location might have changed - while my ticket still said I'd be dropped off at the Capitol station on 10th Street in Sacramento, the bus actually finished its trip at the Valley Station. It would have been nice to have an announcement that that was different, but I also never confirmed the time and location of the bus destination with the driver myself and should have. Tips: Always check your timing and destination with the bus driver or conductor. Things can always change.