In 2021, travelers masked up and trusted ground travel providers to help them get back out there. They used Wanderu to search, compare, and book their tickets with hundreds of bus and train companies. We analyzed the reviews and ratings they provided following their trips to discover which ground travel companies stood out from the crowd.
To that end, we are thrilled to announce the inaugural Wanderu Passengers’ Choice Awards for Excellence in Ground Travel, spotlighting the top bus and train companies in North America that wowed passengers in one of the travel industry’s most challenging years on record.
And the Passengers’ Choice Award goes to…
Best by Passenger Type
About the Wanderu Passengers' Choice Awards
Every day, thousands of travelers rely on Wanderu to plan and book their ground travel across the United States and Canada. After their trip, they share detailed reviews of their journey and experience. These reviews include multiple detailed aspects of each passenger’s experience, as well as ratings of the ground travel provider’s performance from 1 to 5 stars in several categories.
We analyzed the results from reviews for trips where the ticket was purchased on the Wanderu platform between January and December 2021.
To determine the overall Passenger’s Choice Awards winners, we looked at the average rating for every ground travel provider that accumulated a minimum of 10 reviews.
For feature-based categories (such as Most Helpful Crew and Best Wi-Fi), we looked at the average of passengers’ ratings for that specific feature.
For passenger type awards, we only considered the ratings that came from the specific type of passenger. Commuters and business travelers self-identify as such in the review, and students were considered as such if they purchased tickets with a .edu email address.
For regional awards, we looked at trips where the bus or train departed, arrived, or was completed entirely inside the region. The states included in each region are:
- New England: Connecticut, Massachusetts, Maine, New Hampshire, Rhode Island, Vermont
- Mid-Atlantic: D.C., Delaware, Maryland, New Jersey, New York, Virginia, West Virginia
- Southeast: Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee
- Southwest: Arizona, Colorado, New Mexico, Oklahoma, Texas, Utah
- Midwest: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin
- West: California, Idaho, Montana, Nevada, Oregon, Washington, Wyoming
Image credits: 1. Best of the Best – zozzzzo/Adobe Stock; 2. Best by Feature – EdNurg/Adobe Stock; 3. Best by Passenger Type – VadimGuzhva/Adobe Stock; 4. Best by Region – Amtrak.
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